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Knowledge Center

Workspace Web Edition provides the following options for managing Knowledge Center:

knowledge-center.auth-active

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.

knowledge-center.auth-user

  • Default Value: none
  • Valid Values: Valid user ID
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.auth-password

  • Default Value: none
  • Valid Values: Valid password
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.customerId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the contact attribute that is used to match with a customerId.

knowledge-center.kbId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.

knowledge-center.question

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.

knowledge-center.sessionId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.

knowledge-center.url

  • Default Value: none
  • Valid Values: Valid HTTP URL
  • Changes take effect: When the session is started or restarted.
  • Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.

privilege.knowledge-center.can-author

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables an agent to suggest new content to knowledge bases.

privilege.knowledge-center.can-use

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Permission to use the Knowledge center. The plugin only loads if the value of this option is set to true.

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This page was last modified on May 17, 2018, at 12:26.