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Knowledge Center

Workspace Web Edition provides the following options for managing Knowledge Center:

knowledge-center.auth-active

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.

knowledge-center.auth-user

  • Default Value: none
  • Valid Values: Valid user ID
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.auth-password

  • Default Value: none
  • Valid Values: Valid password
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.customerId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the contact attribute that is used to match with a customerId.

knowledge-center.kbId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.

knowledge-center.question

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.

knowledge-center.sessionId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.

knowledge-center.url

  • Default Value: none
  • Valid Values: Valid HTTP URL
  • Changes take effect: When the session is started or restarted.
  • Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.

privilege.knowledge-center.can-author

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables an agent to suggest new content to knowledge bases.

privilege.knowledge-center.can-use

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Permission to use the Knowledge center. The plugin only loads if the value of this option is set to true.
This page was last modified on May 17, 2018, at 13:26.

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