voicemail.request-timeout
Section: interaction-workspace
Default Value: 1
Valid Values: A positive integer value.
Changes Take Effect: When the session is started or restarted.
Specifies the time, in seconds, to wait for voicemail messages from Feature Server. If no voicemail messages are received during this timeout, a request is sent to Feature Server to get them.
voicemail.notification-types
Section: interaction-workspace
Default Value: personal, public
Valid Values: A comma-separated list of action names from the following list: personal, public
Changes Take Effect: When the session is started or restarted.
Specifies the types of voicemail boxes included in the count of unread voicemail messages in the Main Window. personal refers to the voicemail box that is identified as the personal voicemail box of the agent; public refers to the group voicemail boxes to which the agent has access.
voicemail.access-number
Section: interaction-workspace
Default Value:
Valid Values: Any Valid DN.
Changes Take Effect: When the session is started or restarted.
Specifies the number to call to access your voicemail system.
privilege.voicemail.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Dependencies: privilege.voice.can-use
Enables agents to use the voicemail functionality. This privilege is required to control and monitor voicemail boxes.
Voicemail
Workspace Web Edition enables SIP agents to access their voicemail boxes through the agent interface. When this feature is enabled, Workspace displays a Message Waiting Indicator, a red circle that show the total number of unread messages, including system messages, in all voicemail boxes that are configured to be connected to Workspace.
Refer to the following Genesys documentation for information about setting up voicemail boxes in your Genesys system:
- Genesys SIP Voicemail (voicemail deployment, administration, and use)
- Feature Server Deployment Guide (mailbox configuration)
Workspace uses the following privileges to enable voicemail functionality:
You can use the following options in the [interaction-workspace] section to configure voicemail:
- voicemail.access-number — number the agent can call to access the voicemail system
- voicemail.notification-types — types of voicemail boxes included in the count of unread voicemail messages
- voicemail.request-timeout — time to wait for voicemail messages from Feature Server