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privilege.active-recording.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Allows an agent to use the Active Recording functionality.

privilege.active-recording.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Allows an agent to use the Active Recording functionality.

privilege.active-recording.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Allows an agent to use the Active Recording functionality.

privilege.active-recording.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Allows an agent to use the Active Recording functionality.

privilege.active-recording.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Allows an agent to use the Active Recording functionality.

Active Recording

Workspace Web Edition provides options that enable agents to control their recordings:

privilege.active-recording.can-monitor-recording

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-pause

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to pause the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-resume

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to resume the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-start

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to start the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-stop

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to stop the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-use

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows agents to use the Active Recording functionality. Note: Do not set up this same recording option under both the crm-adapter section and the interaction-workspace]section. In the case where both options are available, Genesys recommends recording be set up in the interaction-workspace section only.

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This page was last modified on May 22, 2018, at 05:30.