Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
- Workspace Web Edition
- Gplus Adapter for Salesforce
To work with the API and these applications, you must first follow the steps in this Deployment Guide to install and configure the Web Services API server component of the product. After that, you can work directly with the APIs or provide specific configuration for the applications you plan to use.
Web Services API
Web Services are the REST APIs that can be used by developers to create custom agent applications that integrate with Genesys. These applications can include features such as state management, call control, supervisor monitoring, and call recording.
- Related documentation: Web Services API Reference
Workspace Web Edition
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
- Related documentation: Web Services and Applications Configuration Guide, Workspace Web Edition Help, and Workspace Web Edition Developer's Guide and API Reference.
Gplus Adapter for Salesforce
Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.
- Related documentation: Gplus Adapter for Salesforce section in this guide, Web Services and Applications Configuration Guide, and Gplus Adapters User Guide