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Web Services authentication flow

Web Services provides authentication in the following sequence:

1. Salesforce Authentication

  • Enters here if a request contains two specific headers (Salesforce Session ID and Salesforce Identity URL).
  • If successful, the user is authenticated and execution flow proceeds to the authorization stage.
  • If authentication headers are not present or authentication fails, execution flow proceeds to the next step.

2. Configuration Server Authentication

  • Enters here if a request contains basic authentication header and Configuration Server authentication is enabled for this contact center.
  • If successful, user is authenticated and execution flow proceeds to the authorization stage.
  • If authentication headers are not present, Configuration Server authentication is disabled, or authentication fails, execution flow proceeds to the next step.

3. Web Services Authentication

  • Enters here if a request contains basic authentication header.
  • If successful, user is authenticated and execution flow proceeds to the authorization stage.
  • If authentication headers are not present or authentication fails, execution flow proceeds to the next step.

4. Security Assertion Markup Language (SAML) Authentication

  • Enters here if SAML is enabled and configured.
  • An attempt is made to authenticate user through the standard SAML authentication flows.
  • If successful, the user is authenticated and execution flow proceeds to the authorization stage.
  • If not successful, the user receives an anonymous authentication, which means this users is only given access to unprotected endpoints.

Next step

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This page was last modified on July 14, 2017, at 08:41.