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Agent Group Availability (for Voice)

Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicator:

---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---

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This page was last modified on September 15, 2017, at 08:52.