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To work with Web Services and Applications, your system must meet the software and browser requirements established in the Genesys Supported Operating Environment Reference Guide, and meet the following minimum requirements.

In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.

Server Requirements

OS requirements

  • Red Hat Enterprise Linux, version 6
  • Red Hat Enterprise Linux, version 7

Java requirements

Jetty requirements

  • Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version or earlier, you must install and configure Jetty 9 separately.

Cassandra requirements

Client Workstation Requirements

The following table shows the recommended hardware requirements for the client workstations.

Recommended Hardware Requirements - Client Workstation
Processor Memory Hard Drive Graphic Card Network
Intel Core 2 Duo CPU 2.8 GHz 2 GB 200 MB DirectX 9.0+ xDSL / LAN

NOTE: 8 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.

Next step

* Installing Web Services and Applications

This page was last edited on August 28, 2019, at 18:25.


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