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Solution HA Task Summary

This page includes the following sections:

Resultset next.png Deployment Overview

Resultset next.png Deployment Task Summary

Deployment Overview

A typical small-scale HA deployment places all SIP Voicemail components on a single server, with backup components mirrored on a second backup server. Components should be deployed as follows:

Primary Server Backup Server
  • Primary Voicemail SIP Server
  • Primary VM Server
  • Resource Manager 1 (active)
  • MCP 1
  • Backup Voicemail SIP Server
  • Backup VM Server
  • Resource Manager 2 (active)
  • MCP 2

Note: The premise (agent) SIP Server is outside the scope of the SIP Voicemail HA configuration. If deployed in HA mode, either on the VM servers or on a separate server, a switchover from primary to backup Agent SIP Server does not impact the Genesys Voicemail components (Voicemail SIP Server, GVP Resource Manager, VM Server). To see a detailed architecture for this sample deployment layout, see the Basic Architecture diagram.

Deployment Task Summary

The following table lists the tasks that are required to configure a Genesys SIP Voicemail Server in an HA deployment.

Objective Related procedures and actions
  1. Ensure that your system meets the deployment prerequisites.
See SIP Voicemail Deployment Prerequisites.
  1. Install the components.

Use Complete Install Tool
On both primary and backup servers, complete the procedures in the following task summary:
SIP Voicemail Complete Install Information.png Key Notes

  • Specify the HA role for each server: one Primary, one backup.
  • Enter the Virtual IP address for HTTP communication with the HA pair.
  1. Configure GSVM Server HA.
  1. Configure the Virtual IP Takeover scripts
  2. In both primary and backup GSVM Server Application objects, go to Start Info > Command Line Arguments, and edit the following parameter: -vms_host .

Information.png Key Notes

  • After installation, you must start the primary GSVM Server first, before starting the backup server.
This page was last edited on July 17, 2020, at 16:12.
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