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SIP Voicemail Deployment Prerequisites

This list applies to release 8.1.1.


This section describes the prerequisites for the deployment of Genesys SIP Voicemail:

Prerequisite Details
Operating System

Red Hat Enterprise Linux (RHEL), 64-bit Windows 2008 (64-bit)


RELH5 Host must have C++ compatibility library (compat-libstdc++-33-3.2.3-61.i386.rpm) installed

RAM Recommended 4GB of RAM or above available to the Java process.
Runtime Environment Java Runtime Environment (JRE) v1.6 or above, 64-bit
Genesys Requirements
  • Genesys Management Framework must be installed and configured. See the Framework 8.1 Deployment Guide for details.
  • A SIP Server instance for managing agents must be installed and configured. See the Framework 8.1 SIP Server Deployment Guide for details.
    Note: If you want to use an existing premise SIP Server to also process voicemail, you must use SIP Server version 8.1 or higher.
  • (Manual Deployment only) All application templates must be installed. Use the supplied templates for the SIP Voicemail Server.
    Note: The Complete Install automatically imports the required templates.
Resultset next.png Next: Go to the Manual Deployment or Complete Install task summary.

Maximize Performance

You can maximize performance from Genesys SIP Voicemail. The following hardware will handle 15,000 mailboxes, 200 concurrent calls, with a message duration of 30 seconds and an average of 15 messages per mailbox:

  • 2 quad core CPUs, 2 GHz
  • 16 GB RAM
  • 500 GB HDD

All SIP Voicemail components need to be installed and running on all hardware.

This page was last edited on July 17, 2020, at 16:05.
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