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SIP Voicemail Manual Deployment

These steps apply to release 8.1.1.

Manual Deployment Task Summary Table


Complete the following steps to deploy Genesys SIP Voicemail manually.

Objective Related procedures and actions
  1. Ensure that your system meets the deployment prerequisites.
See Deployment Prerequisites.
  1. Install SIP Voicemail Server.
Complete one of the following procedures, as per your operating system:

Resultset next.png Installing SIP Voicemail Server (on Linux)

Resultset next.png Installing SIP Voicemail Server (on Windows)

  1. Configure the SIP Voicemail Server Application.
Complete the following procedure:

Resultset next.png Configuring the SIP Voicemail Server Application object

  1. Configure the Agent SIP Server Application.

On the Options tab, in the TServer section, configure the following options to activate the Message Waiting Indication (MWI) functionality:

  • mwi-implicit-notify=true
  • subscription-event-allowed=*
  • dial-plan=<voicemail DN>

To use the No-Answer-Supervision feature, configure related configuration options, which could be set at an Application- or at DN-level. See the Framework 8.1 SIP Server Deployment Guide for details

  1. Configure DNs for the Agent SIP Server Application.

Complete the following procedure: Resultset next.png Configuring DNs for the Agent SIP Server Application

  1. Configure the GSVM SIP Server Application.

On the Options tab, in the TServer section, configure the following options, configure the following options to activate the MWI functionality:

  • mwi-implicit-notify=""
  • subscription-event-allowed=*
  1. Configure DNs for the SIP Server Application dedicated to GSVM.
Complete the following procedure:

Resultset next.png Configuring DNs for the GSVM SIP Server Application

  1. Configure the GVP Resource Manager Application.
Reorganized this section to separate mandatory step from single-site-only steps.

Configure the following (mandatory):

  • Indicate that the DNIS for the IVR Profile is fetched from the Request-URI message:
    [rm].sip-header-for-dnis = request-uri

Configure the following only if SIP-Server and Resource Manager are deployed on the same host:

  • On the Options tab, in the proxy section, modify the following options by entering new port numbers. For example:
    • sip.localport = 5260
    • sip.localsecureport = 5261
    • sip.transport.0 = transport0 udp:any:5260
    • sip.transport.1 =transport1 tcp:any:5260
    • sip.transport.2 = transport2 tls:any:5261 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
  1. Configure GVP resources.
Complete the following procedure:

Resultset next.png Configuring GVP Resources

  1. Configure A GVP IVR Profile to point to SIP Voicemail Server.
On the Options tab, specify these parameters in their respective sections:
  • [gvp.general]service-type = voicexml
  • [gvp.service-prerequisite]initial-page-url = http://<Voicemail Server IP>:<8080>/voicemail-web

Note: For HA deployments, use the Virtual IP address for the GSVM Server HA pair.

  1. Configure a GVP DID Group.
  • On the Options tab, specify this parameter in its respective section:
    [gvp.dn-groups]<name of the group> = <DNs in the group>
    where <DNs in the group> are configured DNs under a Switch with which the voicemail SIP Server Application is associated.
  • Associate the IVR Profile with the DID Group, by specifying the following parameter in its respective section:
    [gvp.dn-group-assignments]voicemail=<DBID of the Voicemail IVR Profile>
  1. Configure a GVP MCP object.
  • On the Options tab, in the gvp.rm section, configure the following parameter:
    aor=sip:<MCP_IP_Address:MCP_Port>
  • Make sure the Squid is disabled by specifying the following parameter:
    fm.http_proxy=""
  • On the Connections tab, add the TTS Application object
  • On the Advanced tab, in theApplication Parameters dialog box, specify the following parameter:
    provisiontype=primary







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This page was last modified on October 21, 2013, at 16:44.