Blocks

Blocks are the individual steps in a callflow.

Each blocks performs a single basic function. For example, a Start block signals the start of the application, and an End block signals the end of the application.

The following blocks are available in Genesys Intelligent Automation:

• Start Block
• End Block
• Message Block
• Menu Block
• Question Block
• Phone Block
• Link Block
• Interceptor Block
• Script Block
• Recording Block

Notes for blocks

When creating blocks, ensure that the name for the block meets the following conditions:

• The name must not include ASCII control characters (code 0 to 31) or characters with a code greater than 126.
• The name must also not include these symbols:

ASCII Code	Symbol
34	"
40	(
41	)
58	:
92	\