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Blocks are the individual steps in a callflow.

Each blocks performs a single basic function. For example, a Start block signals the start of the application, and an End block signals the end of the application.

The following blocks are available in Genesys Intelligent Automation:

Notes for blocks

When creating blocks, ensure that the name for the block meets the following conditions:

  • The name must not include ASCII control characters (code 0 to 31) or characters with a code greater than 126.
  • The name must also not include these symbols:
ASCII Code Symbol
34 "
40 (
41 )
58 :
92 \
This page was last edited on September 29, 2022, at 08:15.
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