Genesys Intelligent Automation Reference Guide

9.x

Genesys Intelligent Automation is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Genesys Intelligent Automation to check which component releases are part of 9.x. intelligent Workload Distribution is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See intelligent Workload Distribution to check which component releases are part of 9.x.

This document provides useful reference information pertaining to your Genesys Intelligent Automation deployment.

About Intelligent Automation

• User Authentication and Authorization
• Database Views Schema
• SNMP Traps
• Call Processing
• Changes in this Document

Features of Intelligent Automation

• Using WebIVR MicroApps
• Using Multimodal Communication
• Using Bots
• Support for GDPR

Hive-off Processes

• SQL Server
• Oracle