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User Authentication and Authorization

This section describes how Genesys Intelligent Automation ensures that only authenticated and authorized users access Intelligent Automation environment specifically, and the Genesys software environment generally.

For more information about user authentication and authorization, refer to the User Authentication and User Authorization section of the Genesys Security Deployment Guide.

Internal and External Users

There are two types of users in Intelligent Automation:

  • Internal users: Created and managed in Intelligent Automation. See the Users page in Intelligent Automation Help. These users are not subject to an external authentication engine; all authentication is done by Intelligent Automation. All authorization is implemented through Roles.
  • External users: Created and managed in Genesys Configuration Server. Authentication is done internally by Configuration Server and sometimes by an external authentication engine, such as LDAP (Lightweight Directory Access Protocol), and RADIUS (Remote Authentication Dial In User Service). Authorization is done in Configuration Server. External users are supported starting in release

The two user types mean that when creating a new user, the administrator must first decide whether to create the user in Intelligent Automation or in Configuration Server.

Prerequisites for external users

If you are working with external users, you must do the following:

  1. Enable Intelligent Automation to work with external users.
  2. Configure Intelligent Automation access to Configuration Server.
  3. Import a Solution Package Definition (SPD) file containing all role privileges, into the Genesys Configuration Database.
  4. Link tenant IDs in the Configuration Database to Intelligent Automation companies. Identify a default company for those users that might not belong to a tenant.

Configure working with external users

To configure Intelligent Automation to work with external users, set the parameter Login.ExternalAuthenticationMode to ConfigServer in the Default Server Settings tab under Administration in the Intelligent Automation interface:


The default value of this parameter is None, meaning that external users cannot log in to Intelligent Automation.

Configure access to Configuration Server

To configure Intelligent Automation to work with external users, Intelligent Automation must call upon Configuration Server to, among other things, validate the user. Therefore, you must provide the information required to access Configuration Server in the Default Server Settings tab, as follows:

GIA SSO-EA extUser settings1.png

Import SPD file into Configuration Database

A Solution Package Definition (SPD) file contains all role privileges for the associated solution. Without it, validated external users would be logged in with no permissions or roles. An SPD file called IA_SPD_Roles.xml is provided to you by Intelligent Automation if you choose to manage external users via Configuration Server. It must be imported into the Genesys Configuration Database. For information about installing the SPD file, see Solution Deployment or the Genesys Administrator Extension Developer's Guide.

Linking tenant IDs to Intelligent Automation companies

Each Intelligent Automation company should be linked to a tenant in the Configuration Database by specifying the DBID of that Tenant in the Configuration Server Tenant (DBID) field when configuring the company. When an external user logs into Intelligent Automation, the company corresponding to the user's Tenant is loaded for that user.

If a company is not linked to a particular tenant, or the tenant does not exist, you can specify a default company in the GenesysSDK.ConfigServerLogin.DefaultCompanyID parameter.


If a default company is not specified, any login by an external user without a linked tenant ID is rejected.

At login

At login, the following high-level actions occur:

  1. The user enters their username and password. For internal users, the username is their email address. For external users, the username is their Configuration Server username.
  2. The user is authenticated, or validated, by having their credentials compared to internally stored credentials in the application's database.
  3. Permissions and roles are assigned to the user, based on the information in their respective database. Permissions define what the user can see, while roles define what the user can do to those items it can see.
  4. The company associated with the user is loaded. For external users, the company is based on the Tenant ID with which the user is associated, or if no association is found, of the default company, set in of the parameter

With these four steps completed, the user is now in the Dashboard of the Intelligent Automation interface, ready to start working.

The following flow chart illustrates the login process:


Changing passwords for external users

Passwords for external users can be changed in Intelligent Automation. The process of managing them is completely transparent to the Intelligent Automation user.

Passwords can be changed only for external users who are configured in Configuration Server.

If Change password at next login is checked in the external user's profile in Configuration Server when the external user logs in to Intelligent Automation, the user is prompted to change their password in the same way as for an internal user. See How do I change my password. The password is changed in Configuration Server automatically and Change password at next login is cleared in the external user's profile.

This page was last modified on June 26, 2018, at 11:07.


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