Interaction Workspace
The majority of Workspace configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Tenant, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches. For more information about using Workspace configuration options, refer to Introduction to Configuration Options.
The KPI section, Statistics section, and Not Ready Reason Codes objects are not included in this option reference.
The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.
Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.emojis-business-attribute is part of the chat functionality group. It enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The options are named to help you know quickly what the option does.
The Workspace Deployment Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.
Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured on the Application, Tenant, Agent Group, User, or other object.
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| interaction-queue-presence | error-level | 10 | When the application is started or restarted. |
| interaction-queue-presence | statistic-name | When the application is started or restarted. | |
| interaction-queue-presence | statistic-text | interaction(s) waiting. | When the application is started or restarted. |
| interaction-queue-presence | warning-level | 5 | When the application is started or restarted. |
| interaction-workspace | <media-type>.auto-answer | false | At the next interaction. |
| interaction-workspace | <media-type>.prompt-for-done | false | At the next interaction. |
| interaction-workspace | <media-type>.pull-from-history-isenabled | false | Immediately. |
| interaction-workspace | <media-type>.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | <media-type>.toast-information-key | Subject | At the next interaction. |
| interaction-workspace | accessibility.agent-state-change-bell | At the next interaction. | |
| interaction-workspace | accessibility.interaction-state-change-bell | At the next interaction. | |
| interaction-workspace | accessibility.visual-impairment-profile | false | When the application is started or restarted. |
| interaction-workspace | accessibility.warning-message-bell | At the next interaction. | |
| interaction-workspace | active-recording.screen-recorder-executable | At next application start. | |
| interaction-workspace | active-recording.screen-recorder-host | At next application start. | |
| interaction-workspace | active-recording.voice.recorder-uri | At application restart. | |
| interaction-workspace | active-recording.voice.recording-type | NETANN | At application restart. |
| interaction-workspace | agent-status.enabled-actions-by-channel | Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff | Immediately. |
| interaction-workspace | agent-status.enabled-actions-global | Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff | Immediately. |
| interaction-workspace | agent-status.not-ready-reasons | Immediately. | |
| interaction-workspace | alert.timeout | 10 | When the application is started or restarted. |
| interaction-workspace | application.available-layouts | main-window,gadget | When the application is started or restarted. |
| interaction-workspace | broadcast.color.high-priority |
| Immediately. |
| interaction-workspace | broadcast.color.important-priority |
| Immediately. |
| interaction-workspace | broadcast.color.low-priority |
| Immediately. |
| interaction-workspace | broadcast.color.minimal-priority |
| Immediately. |
| interaction-workspace | broadcast.color.normal-priority |
| Immediately. |
| interaction-workspace | broadcast.displayed-columns | MessageTypeIcon,MessageType,Sender,Subject,Priority,Date,Topic | When the application is started or restarted. |
| interaction-workspace | broadcast.dn | When the application is started or restarted. | |
| interaction-workspace | broadcast.mark-read-timeout | 5 | When the application is started or restarted. |
| interaction-workspace | broadcast.message-content | Subject, Sender,Priority, Date, Topic, Body | At the next message. |
| interaction-workspace | broadcast.preview-timeout | 10 | At the next message. |
| interaction-workspace | broadcast.sound.high-priority | At the next interaction. | |
| interaction-workspace | broadcast.sound.important-priority | At the next interaction. | |
| interaction-workspace | broadcast.sound.low-priority | At the next interaction. | |
| interaction-workspace | broadcast.sound.minimal-priority | At the next interaction. | |
| interaction-workspace | broadcast.sound.normal-priority | At the next interaction. | |
| interaction-workspace | broadcast.subscribed.topics | All,$Agent$,$AgentGroup$ | When the application is started or restarted. |
| interaction-workspace | broadcast.toast-summary | Sender, Priority,Subject,FewWords | At the next message. |
| interaction-workspace | broadcast.value-business-attribute | When the application is started or restarted. | |
| interaction-workspace | case-data.float-separator | Immediately. | |
| interaction-workspace | channel-information.window-title | $Window.Title$ | Immediately. |
| interaction-workspace | chat.agent.prompt-color |
| Immediately. |
| interaction-workspace | chat.agent.text-color |
| Immediately. |
| interaction-workspace | chat.auto-answer | false | At the next interaction. |
| interaction-workspace | chat.client.prompt-color |
| Immediately. |
| interaction-workspace | chat.client.text-color |
| Immediately. |
| interaction-workspace | chat.enable-auto-disconnect | true | At the next interaction. |
| interaction-workspace | chat.new-message-bell | Immediately | |
| interaction-workspace | chat.nickname | $Agent.UserName$ | At the next interaction. |
| interaction-workspace | chat.other-agent.prompt-color |
| Immediately. |
| interaction-workspace | chat.other-agent.text-color |
| Immediately. |
| interaction-workspace | chat.pending-response-to-customer | 30,50 | At the next interaction. |
| interaction-workspace | chat.prompt-for-end | false | At the next interaction. |
| interaction-workspace | chat.reconnect-attempts | 5 | At the next interaction. |
| interaction-workspace | chat.reconnect-timeout | 5 | At the next interaction. |
| interaction-workspace | chat.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | chat.system.text-color |
| Immediately. |
| interaction-workspace | chat.time-stamp | true | Immediately. |
| interaction-workspace | chat.toast-information-key | Subject | At the next interaction. |
| interaction-workspace | chat.typing-isenabled | true | At the next interaction. |
| interaction-workspace | chat.typing-timeout | 10 | At the next interaction. |
| interaction-workspace | contact.available-directory-page-sizes | 5,10,25,50 | When the application is started or restarted. |
| interaction-workspace | contact.cache-timeout-delay | 600 | When the application is started or restarted. |
| interaction-workspace | contact.date-search-types | On,OnOrAfter,Before | When the application is started or restarted. |
| interaction-workspace | contact.default-directory-page-size | 10 | When the application is started or restarted. |
| interaction-workspace | contact.directory-advanced-default | LastName,PhoneNumber | When the application is started or restarted. |
| interaction-workspace | contact.directory-default-mode | ListView | Immediately. |
| interaction-workspace | contact.directory-displayed-columns | LastName,FirstName,PhoneNumber,EmailAddress | When the application is started or restarted. |
| interaction-workspace | contact.directory-permissions.<ContactAttributeName> | At the next contact search. | |
| interaction-workspace | contact.directory-search-attributes | LastName,FirstName,PhoneNumber,EmailAddress | When the application is started or restarted. |
| interaction-workspace | contact.directory-search-types | contains,begins-with,is | When the application is started or restarted. |
| interaction-workspace | contact.displayed-attributes | Title,FirstName,LastName,PhoneNumber,EmailAddress | When the application is started or restarted. |
| interaction-workspace | contact.history-advanced-default | Status,StartDate | When the application is started or restarted. |
| interaction-workspace | contact.history-default-time-filter-main | 1M | When the application is started or restarted, or at the next interaction. |
| interaction-workspace | contact.history-displayed-columns | Status,Subject,StartDate,EndDate,OwnerId | When the application is started or restarted. |
| interaction-workspace | contact.history-displayed-columns-treeview | Subject,Status,StartDate | When the application is started or restarted. |
| interaction-workspace | contact.history.filters-<attribute> | At the next contact search. | |
| interaction-workspace | contact.history.media-filters | voice,email,chat,sms | When the application is started or restarted. |
| interaction-workspace | contact.history-search-attributes | Status,StartDate,EndDate,Subject | When the application is started or restarted. |
| interaction-workspace | contact.last-called-agent.enable | true | Immediately. |
| interaction-workspace | contact.last-called-agent.<media-type>.enable | true | Immediately. |
| interaction-workspace | contact.lookup.enable | true | Immediately. |
| interaction-workspace | contact.lookup.enable-create-contact | true | Immediately. |
| interaction-workspace | contact.lookup.<media-type>.enable | true | Immediately. |
| interaction-workspace | contact.lookup.<media-type>.enable-create-contact | true | Immediately. |
| interaction-workspace | contact.mandatory-attributes | FirstName,LastName | When the application is started or restarted. |
| interaction-workspace | contact.metrics.enable-interactions-in-progress | true | When the application is started or restarted. |
| interaction-workspace | contact.metrics.time-frame-customer-notification | 1 | When the application is started or restarted. |
| interaction-workspace | contact.multiple-value-attributes | EmailAddress,PhoneNumber | When the application is started or restarted. |
| interaction-workspace | contact.myhistory-default-time-filter-main | 1W | When the application is started or restarted. |
| interaction-workspace | contact.myhistory-displayed-columns | Status,Subject,StartDate,EndDate | When the application is started or restarted. |
| interaction-workspace | contact.myhistory-displayed-columns-treeview | Subject,Status,StartDate | When the application is started or restarted. |
| interaction-workspace | contact.threading-ucs-interaction.enable | true | Immediately. |
| interaction-workspace | contact.timeout-delay | 60 | When the application is started or restarted. |
| interaction-workspace | contact.ucs-interaction.<media-type>.enable-create | true | Immediately. |
| interaction-workspace | contact.ucs-interaction.<media-type>.enable-lookup | true | Immediately. |
| interaction-workspace | contact.ucs-interaction.<media-type>.use-server-date | false | When the application is started or restarted. |
| interaction-workspace | dial-plan-rule-<name> | When the application is started or restarted. | |
| interaction-workspace | disaster-recovery.auto-restore | true | When the application is started or restarted |
| interaction-workspace | disaster-recovery.disable-login-errors | false | When the application is started or restarted. |
| interaction-workspace | disaster-recovery.enabled | false | When the application is started or restarted |
| interaction-workspace | disaster-recovery.peer-site | DRPeer | When the application is started or restarted |
| interaction-workspace | disaster-recovery.preferred-site | Preferred | When the application is started or restarted |
| interaction-workspace | disaster-recovery.restore-agent-state | true | When the application is started or restarted. |
| interaction-workspace | disaster-recovery.timeout | 60 | When the application is started or restarted |
| interaction-workspace | disaster-recovery.wait-for-sipphone-timeout | 0 | When the application is started or restarted |
| interaction-workspace | display-format.acd-queue.name | $ACDQueue.Alias$ | Immediately. |
| interaction-workspace | display-format.agent-name | $Agent.FullName$ | Immediately. |
| interaction-workspace | display-format.caller-name | $Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.case-name-format | $Contact.FirstName$ $Contact.LastName$ | Immediately |
| interaction-workspace | display-format.chat-agent-name | $ChatAgent.FullName$ | Immediately. |
| interaction-workspace | display-format.current-agent-name | $Agent.FullName$ | Immediately. |
| interaction-workspace | display-format.customer-name-format | $Contact.FirstName$ $Contact.LastName$ | Immediately |
| interaction-workspace | display-format.interaction-callback-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-chat-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-email-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-im-name | $Interaction.Type$ $Interaction.MainParty$ | Immediately. |
| interaction-workspace | display-format.interaction-outbound-pull-preview-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-outbound-push-preview-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-queue.name | $InteractionQueue.DisplayName$ | When the application is started or restarted. |
| interaction-workspace | display-format.interaction-sms-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-voice-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.interaction-workitem-name | $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | display-format.routing-point.name | $RoutingPoint.Alias$ | Immediately. |
| interaction-workspace | editor.font-size-units | point | At the next interaction. |
| interaction-workspace | email.attachment-download-timeout | 20 | Immediately. |
| interaction-workspace | email.auto-answer | false | At the next interaction. |
| interaction-workspace | email.default-queue | At the next interaction. | |
| interaction-workspace | email.forward-queue | Immediately. | |
| interaction-workspace | email.from-addresses | $EMAILSERVER$ | At the next interaction. |
| interaction-workspace | email.html-format | true | At the next interaction. |
| interaction-workspace | email.include-original-text-in-reply | true | At the next interaction. |
| interaction-workspace | email.max-attachments-size | 0 | At the next interaction. |
| interaction-workspace | email.move-inbound-to-in-progress-workbin-on-reply | false | At the next interaction. |
| interaction-workspace | email.outbound-queue | Immediately. | |
| interaction-workspace | email.prompt-for-done | false | At the next interaction. |
| interaction-workspace | email.pull-from-history-isenabled | true | Immediately. |
| interaction-workspace | email.qa-review-dispositions-business-attribute | At the next interaction. | |
| interaction-workspace | email.quote-char | > | Immediately. |
| interaction-workspace | email.reply-format | auto | At the next interaction. |
| interaction-workspace | email.reply-prefix | Re: | Immediately. |
| interaction-workspace | email.restricted-attachment-file-types | No default value | At the next interaction. |
| interaction-workspace | email.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | email.set-ownerid-on-send | true | At the next interaction. |
| interaction-workspace | email.signature | At the next interaction. | |
| interaction-workspace | email.toast-information-key | Subject | At the next interaction. |
| interaction-workspace | expression.email-address | \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)* | At the next interaction. |
| interaction-workspace | expression.phone-number | (?: | At the next interaction. |
| interaction-workspace | expression.phone-number.supported-characters | 0123456789#* | At the next interaction. |
| interaction-workspace | expression.url | (?#Protocol)(?: | At the next interaction. |
| interaction-workspace | gadget-statistics.displayed-call-center-statistics | When the application is started or restarted. | |
| interaction-workspace | gadget-statistics.displayed-kpis | When the application is started or restarted. | |
| interaction-workspace | gadget-statistics.nb-tagged-stats-per-page | 5 | When the application is started or restarted. |
| interaction-workspace | gadget-statistics.show | true | When the application is started or restarted. |
| interaction-workspace | gadget.window-title | $Window.Title$ | Immediately. |
| interaction-workspace | general.configuration-update-notification | All | When the application is started or restarted. |
| interaction-workspace | general.gad.attached-data | false | At the next interaction. |
| interaction-workspace | general.non-unicode-connection-encoding | When the application is started or restarted | |
| interaction-workspace | im.agent.prompt-color |
| Immediately. |
| interaction-workspace | im.agent.text-color |
| Immediately. |
| interaction-workspace | im.auto-answer | false | When the application is started or restarted. |
| interaction-workspace | im.new-message-bell | Immediately | |
| interaction-workspace | im.other-agent.prompt-color |
| Immediately. |
| interaction-workspace | im.other-agent.text-color |
| Immediately. |
| interaction-workspace | im.prompt-for-end | false | At the next interaction. |
| interaction-workspace | im.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | im.system.text-color |
| Immediately. |
| interaction-workspace | im.time-stamp | true | Immediately. |
| interaction-workspace | im.toast-timeout | 10 | At the next interaction. |
| interaction-workspace | interaction-bar.detail-tooltip.max-height | 164 | Immediately. |
| interaction-workspace | interaction.case-data.content | History,CaseData | At the next interaction. |
| interaction-workspace | interaction.case-data.enable-url-preview | false | At the next interaction. |
| interaction-workspace | interaction.case-data.format-business-attribute | At the next interaction | |
| interaction-workspace | interaction.case-data.frame-color |
| At the next interaction. |
| interaction-workspace | interaction.case-data.header-foreground-color |
| At the next interaction. |
| interaction-workspace | interaction.case-data.is-read-only-on-idle | true | At the next interaction. |
| interaction-workspace | interaction.consult-user-data | public | Immediately. |
| interaction-workspace | interaction.disposition.is-mandatory | false | Immediatly. |
| interaction-workspace | interaction.disposition.is-read-only-on-idle | false | Immediatly. |
| interaction-workspace | interaction.disposition.key-name | DispositionCode | Immediatly |
| interaction-workspace | interaction.disposition.use-attached-data | false | At the next interaction. |
| interaction-workspace | interaction.disposition.use-connection-id | true | Immediatly. |
| interaction-workspace | interaction.disposition.value-business-attribute | DispositionCode | Immediatly |
| interaction-workspace | interaction.evaluate-real-party-for-agent | true | When the application is started or restarted. |
| interaction-workspace | interaction-management.available-interaction-page-sizes | 5,10,25,50 | When the application is started or restarted. |
| interaction-workspace | interaction-management.filters | When the application is started or restarted. | |
| interaction-workspace | interaction-management.interactions-filter.displayed-columns | MessageType,From,To,Subject,Received | When the application is started or restarted. |
| interaction-workspace | interaction.override-option-key | IW_OverrideOptions | At the next interaction. |
| interaction-workspace | interaction.reject-route | At the next interaction. | |
| interaction-workspace | interaction.window.popup-topmost-z-order | false | At the next interaction if the value is changed to 'true' or when the application is started or restarted if the value is changed to 'false'. |
| interaction-workspace | interaction.window.show-case-interaction-panel-button | true | At the next interaction. |
| interaction-workspace | interaction.window.show-in-taskbar | true | At the next interaction. |
| interaction-workspace | interaction.window-title | ($Contact.FirstName$ $Contact.LastName$ | When the application is started or restarted. |
| interaction-workspace | interactions.window.allows-transparency-on-winos6 | false | At the next interaction. |
| interaction-workspace | intercommunication.chat.conference.invite-timeout | 30 | At the next interaction. |
| interaction-workspace | intercommunication.chat.queue | At the next interaction. | |
| interaction-workspace | intercommunication.chat.routing-based-actions | At the next interaction. | |
| interaction-workspace | intercommunication.chat.routing-based-targets | At the next interaction. | |
| interaction-workspace | intercommunication.email.queue | At the next interaction. | |
| interaction-workspace | intercommunication.email.routing-based-actions | At the next interaction. | |
| interaction-workspace | intercommunication.email.routing-based-targets | At the next interaction. | |
| interaction-workspace | intercommunication.im.routing-based-actions | MakeIM | When the application is started or restarted. |
| interaction-workspace | intercommunication.im.routing-based-targets | At the next interaction. | |
| interaction-workspace | intercommunication.im.routing-points | At the next interaction. | |
| interaction-workspace | intercommunication.sms.queue | At the next interaction. | |
| interaction-workspace | intercommunication.sms.routing-based-actions | OneStepTransfer | At the next interaction. |
| interaction-workspace | intercommunication.sms.routing-based-targets | At the next interaction. | |
| interaction-workspace | intercommunication.voice.routing-based-actions | MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer | At the next interaction. |
| interaction-workspace | intercommunication.voice.routing-based-targets | At the next interaction. | |
| interaction-workspace | intercommunication.voice.routing-points | At the next interaction. | |
| interaction-workspace | intercommunication.<media-type>.queue | At the next interaction. | |
| interaction-workspace | intercommunication.<media-type>.routing-based-actions | At the next interaction. | |
| interaction-workspace | intercommunication.<media-type>.routing-based-targets | At the next interaction. | |
| interaction-workspace | keyboard.hotkey.agent-not-ready | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.agent-not-ready-with-reason.<action-code> | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.agent-ready | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.decrease-microphone-volume-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.decrease-speaker-volume-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.hold-active-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.increase-microphone-volume-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.increase-speaker-volume-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.mute-microphone-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.mute-speaker-active-sip-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.release-active-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.toaster.accept | When the application is started or restarted. | |
| interaction-workspace | keyboard.hotkey.toaster.decline | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.action.help | F1 | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.contact.assigncontact | Ctrl+A | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.contact.reset | Ctrl+R | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.contact.save | Ctrl+S | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.chat.conference | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.chat.end | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.chat.transfer | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.consult | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.add-attachments | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.delete | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.forward | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.interim-send | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.print | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.email.reply | Ctrl+R | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.email.reply-all | Ctrl+Shift+A | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.email.save | Ctrl+S | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.email.save-in-workbin | Ctrl+Shift+W | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.email.send | Ctrl+Return | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.email.transfer | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.im.release | Ctrl+D | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.mark-done | Ctrl+E | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.preview.call-record | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.preview.cancel-record | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.preview.mark-done | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.preview.mark-done-get-next | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.preview.reject-record | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.sms.delete | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.sms.transfer | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.answer-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.hold-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.pause-recording-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.reconnect-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.release-call | Ctrl+D | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.voice.resume-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.resume-recording-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.single-step-conference | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.single-step-transfer | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.start-recording-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.voice.stop-recording-call | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.webcallback.call-contact | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.webcallback.mark-done | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.workitem.move-to-workbin | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.workitem.transfer | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.state.logout | Ctrl+Alt+X | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.state.not-ready | Ctrl+Alt+N | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.state.not-ready-after-call-work | Ctrl+Alt+Z | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.state.ready | Ctrl+Alt+R | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.teamlead.chat.bargein | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.chat.stop-monitoring | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.stop-monitoring | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.voice.bargein | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.voice.coaching | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.voice.monitor | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.teamlead.voice.stop-monitoring | When the application is started or restarted. | |
| interaction-workspace | keyboard.shortcut.toaster.accept | Ctrl+G | When the application is started or restarted. |
| interaction-workspace | keyboard.shortcut.toaster.decline | Ctrl+M | When the application is started or restarted. |
| interaction-workspace | kpi.displayed-kpis | When the application is started or restarted. | |
| interaction-workspace | kpi.refresh-time | 10 | When the application is started or restarted. |
| interaction-workspace | kpi.show-agent-groups | true | When the application is started or restarted. |
| interaction-workspace | license.lrm-enabled | false | When the application is started or restarted. |
| interaction-workspace | log.default-filter-type | Copy | Immediately. |
| interaction-workspace | log.ESDK | All | Immediately. |
| interaction-workspace | log.expire | 10 | Immediately. |
| interaction-workspace | log.filter-data.<keyName> | Copy | Immediately. |
| interaction-workspace | log.max-age | 10 | When the application is started or restarted. |
| interaction-workspace | log.PSDK | Standard | Immediately. |
| interaction-workspace | log.segment | 10MB | When the application is started or restarted. |
| interaction-workspace | log.Trace | $Application.RootApplicationData$\log\InteractionWorkspace | Immediately. |
| interaction-workspace | log.verbose | Trace | Immediately. |
| interaction-workspace | login.chat.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.chat.can-unactivate-channel | false | When the application is started or restarted. |
| interaction-workspace | login.chat.is-auto-ready | false | When the application is started or restarted. |
| interaction-workspace | login.default-place | When the application is started or restarted. | |
| interaction-workspace | login.email.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.email.can-unactivate-channel | false | When the application is started or restarted. |
| interaction-workspace | login.email.is-auto-ready | false | When the application is started or restarted. |
| interaction-workspace | login.enable-login-without-channel | true | When the application is started or restarted. |
| interaction-workspace | login.enable-place-completion | true | When the application is started or restarted. |
| interaction-workspace | login.enable-same-agent-place | true | When the application is started or restarted. |
| interaction-workspace | login.im.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.im.available-queues | ACDQueue | When the application is started or restarted. |
| interaction-workspace | login.im.can-unactivate-channel | false | When the application is started or restarted |
| interaction-workspace | login.im.is-auto-ready | false | When the application is started or restarted |
| interaction-workspace | login.im.prompt-agent-login-id | false | When the application is started or restarted. |
| interaction-workspace | login.im.prompt-dn-password | false | When the application is started or restarted. |
| interaction-workspace | login.im.prompt-queue | false | When the application is started or restarted. |
| interaction-workspace | login.prompt-place | false | When the application is started or restarted. |
| interaction-workspace | login.sip-cluster.phone-number | When the application is started or restarted. | |
| interaction-workspace | login.sip-cluster.store-recent-phone-number | true | When the application is started or restarted. |
| interaction-workspace | login.sms.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.sms.can-unactivate-channel | false | When the application is started or restarted. |
| interaction-workspace | login.sms.is-auto-ready | false | When the application is started or restarted. |
| interaction-workspace | login.store-recent-place | true | When the application is started or restarted. |
| interaction-workspace | login.voice.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.voice.available-queues | ACDQueue | When the application is started or restarted. |
| interaction-workspace | login.voice.can-unactivate-channel | false | When the application is started or restarted |
| interaction-workspace | login.voice.force-relogin | false | When the application is started or restarted |
| interaction-workspace | login.voice.is-auto-ready | false | When the application is started or restarted |
| interaction-workspace | login.voice.prompt-agent-login-id | false | At the next interaction |
| interaction-workspace | login.voice.prompt-dn-less-phone-number | false | When the application is started or restarted. |
| interaction-workspace | login.voice.prompt-dn-password | false | When the application is started or restarted. |
| interaction-workspace | login.voice.prompt-queue | true | When the application is started or restarted. |
| interaction-workspace | login.webcallback.auto-not-ready-reason | When the application is started or restarted | |
| interaction-workspace | login.webcallback.can-unactivate-channel | false | When the application is started or restarted. |
| interaction-workspace | login.webcallback.is-auto-ready | false | When the application is started or restarted. |
| interaction-workspace | login.workmode | unknown | When the application is started or restarted or if the agent changes place. |
| interaction-workspace | login.<media-type>.auto-not-ready-reason | false | When the application is started or restarted. |
| interaction-workspace | login.<media-type>.can-unactivate-channel | false | When the application is started or restarted. |
| interaction-workspace | login.<media-type>.is-auto-ready | false | When the application is started or restarted. |
| interaction-workspace | logout.enable-exit-on-logoff-error | true | When the application is started or restarted. |
| interaction-workspace | main-window.dockable | true | When the application is started or restarted. |
| interaction-workspace | main-window.window-title | $Window.Title$ | Immediately. |
| interaction-workspace | openmedia.bundle.sms | sms,smssession | When the application is started or restarted. |
| interaction-workspace | openmedia.workitem-channels | When the application is started or restarted. | |
| interaction-workspace | options.record-option-locally-only | false | When the application is started or restarted. |
| interaction-workspace | outbound.call-result-automatically-selected | At the next interaction. | |
| interaction-workspace | outbound.call-result-values | Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber | At the next interaction. |
| interaction-workspace | outbound-callback.ringing-bell | At the next interaction. | |
| interaction-workspace | outbound.campaign-stale-timeout | 0 | When the application is started or restarted. |
| interaction-workspace | outbound.fields.float-separator-in-db | Immediately. | |
| interaction-workspace | outbound.push-preview.auto-answer | false | At the next interaction. |
| interaction-workspace | outbound.push-preview.media-types | outboundpreview | When the application is started or restarted. |
| interaction-workspace | outbound.push-preview.use-combined-channel | true | When the application is started or restarted. |
| interaction-workspace | outbound.record-information.frame-color |
| At the next interaction. |
| interaction-workspace | outbound.record-information.header-foreground-color |
| At the next interaction. |
| interaction-workspace | outbound.sound.campaign-updated | At the next interaction. | |
| interaction-workspace | outbound.treatment-mode | none | Immediately. |
| interaction-workspace | presence.evaluate-presence | true | When the application is started or restarted. |
| interaction-workspace | printing.use-print-preview | true | Immediately. |
| interaction-workspace | security.disable-rbac | false | When the application is started or restarted. |
| interaction-workspace | security.enable-debug-information | false | Immediately. |
| interaction-workspace | security.inactivity-not-ready-reason | When the application is started or restarted. | |
| interaction-workspace | security.inactivity-set-agent-not-ready | true | When the application is started or restarted. |
| interaction-workspace | security.inactivity-timeout | 0 | When the application is started or restarted. |
| interaction-workspace | sip-cluster.data-center-locations | When the application is started or restarted. | |
| interaction-workspace | sip-cluster.reconnect-timeout | 10 | Immediatly. |
| interaction-workspace | sipendpoint.audio.headset.audio_in_agc_enabled | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.audio.incoming.use_agc | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.authenticate-with-dn-password | false | When the application is started or restarted. |
| interaction-workspace | sipendpoint.exit-on-voice-logoff | false | At next Log Off operation or at next login. |
| interaction-workspace | sipendpoint.genesyslab.beeptone.beeptone_timeout | 30000 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.beeptone.enable_beeptone | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.beeptone.play_locally | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.control.auto_answer | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.device.audio_in_device | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.genesyslab.device.audio_out_device | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.genesyslab.device.error_code_when_headset_na | 480 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.device.headset_name | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.genesyslab.device.manual_audio_devices_configure | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.device.reject_call_when_headset_na | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.device.use_headset | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.dtmf.pause_start_stop_dtmf | 100 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.dtmf.play_locally | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_AbstractPhone | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Audio | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Auto Configuration | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_CCM | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Conferencing | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Contacts | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_DNS | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Endpoint | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Jitter | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Licensing | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Media | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Privacy | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_RTP | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Security | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Storage | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_STUN | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Transport | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_USB Devices | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Utilities | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_Voice Quality | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.genesyslab.system.log_level_XMPP | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.headset-enforce-configured-usage | false | When the application is started or restarted. |
| interaction-workspace | sipendpoint.headset-replugged-set-ready | true | When the application is started or restarted. |
| interaction-workspace | sipendpoint.headset-unplugged.not-ready-reason | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.headset-unplugged-set-not-ready | true | When the application is started or restarted. |
| interaction-workspace | sipendpoint.init-attempt-nb | 10 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.init-attempt-timer | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.log.verbose | Trace | When the application is started or restarted. |
| interaction-workspace | sipendpoint.proxies.proxy0.reregister_in_seconds | 3600 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.proxies.proxy1.reregister_in_seconds | 3600 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.retain-volume-settings-between-sessions | false | When the application is started or restarted. |
| interaction-workspace | sipendpoint.rtp.2833.enabled | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.rtp.2833.hold_over_time_in_ms | 100 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.rtp.2833.packet_time_in_ms | 60 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.rtp.2833.payload_number | 101 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.rtp.inactivity.timer_enabled | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.sbc-register-address | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.sbc-register-address.peer | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.sbc-register-port | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.sbc-register-port.peer | When the application is started or restarted. | |
| interaction-workspace | sipendpoint.system.diagnostics.enable_logging | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.diagnostics.log_level | Error | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.dtmf.force_send_in_band | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.dtmf.minimum_rfc2833_play_time | 40 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.indialog_notify.enable_indialognotify | 1 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.network.dtx_enabled | 0 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.system.qos.audio | tos 46 | When the application is started or restarted. |
| interaction-workspace | sipendpoint.transport-protocol | UDP | When the application is started or restarted. |
| interaction-workspace | sipendpoint.tuning.mixer.allow_master_volume_change | 0 | When the application is started or restarted. |
| interaction-workspace | sms.agent.prompt-color |
| Immediately. |
| interaction-workspace | sms.agent.text-color |
| Immediately. |
| interaction-workspace | sms.auto-answer | false | At the next interaction. |
| interaction-workspace | sms.client.prompt-color |
| Immediately. |
| interaction-workspace | sms.client.text-color |
| Immediately. |
| interaction-workspace | sms.default-queue | At the next interaction. | |
| interaction-workspace | sms.from-numbers-business-attribute | At the next interaction. | |
| interaction-workspace | sms.max-message-number | 8 | At the next interaction. |
| interaction-workspace | sms.other-agent.prompt-color |
| Immediately. |
| interaction-workspace | sms.other-agent.text-color |
| Immediately. |
| interaction-workspace | sms.outbound-queue | Immediately. | |
| interaction-workspace | sms.prompt-for-done | false | At the next interaction. |
| interaction-workspace | sms.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | sms.subject-max-chars | 25 | At the next interaction. |
| interaction-workspace | sms.time-stamp | true | Immediately. |
| interaction-workspace | sms.transcript-time-frame | 24 | At the next interaction. |
| interaction-workspace | sounds.preloadfiles | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | spellchecker.corporate-dictionary | When the application is started or restarted. | |
| interaction-workspace | spellchecker.corporate-dictionary-file | When the application is started or restarted. | |
| interaction-workspace | standard-response.categories | $All$ | At the next interaction. |
| interaction-workspace | standard-response.default-search-type | AnyKeyword | At the next interaction. |
| interaction-workspace | standard-response.enable-usage-feedback | true | At the next interaction. |
| interaction-workspace | standard-response.languages | $All$ | At the next interaction. |
| interaction-workspace | standard-response.suggested-responses-min-relevancy | 50 | At the next interaction. |
| interaction-workspace | statistics.displayed-statistics | When the application is started or restarted. | |
| interaction-workspace | statistics.queues | When the application is started or restarted. | |
| interaction-workspace | statistics.refresh-time | 10 | When the application is started or restarted. |
| interaction-workspace | statistics.routing-points | When the application is started or restarted. | |
| interaction-workspace | system-tray.tooltip | $Application.Title$ | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.add-recent-filters.voice | At next interaction event. | |
| interaction-workspace | teamcommunicator.always-clear-textbox-on-new-interaction | true | Immediately. |
| interaction-workspace | teamcommunicator.contact-favorite-fields | Category,FirstName,LastName,PhoneNumber,EmailAddress | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.corporate-favorites | When the application is started or restarted. | |
| interaction-workspace | teamcommunicator.corporate-favorites-file | When the application is started or restarted. | |
| interaction-workspace | teamcommunicator.custom-favorite-fields | Category,FirstName,LastName,PhoneNumber,EmailAddress | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.internal-favorite-fields | Category,DisplayName | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.list-filter-showing | Agent,AgentGroup,Skill,RoutingPoint,Queue,InteractionQueue,Contact | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.list-status-reachable | NotReady | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.load-at-startup | true | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.max-suggestion-size | 10 | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.recent-max-records | 10 | When the application is started or restarted. |
| interaction-workspace | teamcommunicator.request-start-timer | 300 | When the application is started or restarted. |
| interaction-workspace | teamlead.agent-status.enabled-agent-group-security-mode | true | At the next agent search. |
| interaction-workspace | teamlead.monitoring-scope | call | Immediately. |
| interaction-workspace | toast.case-data.content | History,CaseData | At the next interaction. |
| interaction-workspace | toast.case-data.format-business-attribute | At the next interaction | |
| interaction-workspace | toast.window-title | ($Contact.FirstName$ $Contact.LastName$ | Immediately. |
| interaction-workspace | views.CaseContactRegion.activate-order | InteractionContactInformationView,InteractionContactHistoryView | When the views are instantiated. |
| interaction-workspace | views.CaseContactRegion.order | InteractionContactInformationView,InteractionContactHistoryView | When the views are instantiated. |
| interaction-workspace | views.CaseViewSideButtonRegion.order | InteractionContainerSideButtonView,SRLSideButtonView | When the views are instantiated. |
| interaction-workspace | views.ContactInfoHistoryMultiRegion.activate-order | ContactInformationView,ContactHistoryView | When the views are instantiated. |
| interaction-workspace | views.ContactInfoHistoryMultiRegion.order | ContactInformationView,ContactHistoryView | When the views are instantiated. |
| interaction-workspace | views.ContactTabBottomHistoryMultiRegion.activate-order | ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView | When the views are instantiated. |
| interaction-workspace | views.ContactTabBottomHistoryMultiRegion.order | ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView | When the views are instantiated. |
| interaction-workspace | views.InteractionDetailsRegion.activate-order | NotepadVoiceNotepadView,DispositionsView | When the views are instantiated. |
| interaction-workspace | views.InteractionDetailsRegion.order | DispositionsView,NotepadVoiceNotepadView | When the views are instantiated. |
| interaction-workspace | views.ToolbarWorkplaceRegion.activate-order | MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView | When the views are instantiated. |
| interaction-workspace | views.ToolbarWorkplaceRegion.order | MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView | When the views are instantiated. |
| interaction-workspace | views.ToolbarWorksheetButtonRegion.order | MyWorkplaceButtonView,MainToolbarWorkbinsContainerButtonView,MainToolbarContainerButtonView,MainToolbarContainerAlertMessageButtonView | When the views are instantiated. |
| interaction-workspace | views.WorkbinsTabBottomHistoryMultiRegion.activate-order | ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView | When the views are instantiated. |
| interaction-workspace | views.WorkbinsTabBottomHistoryMultiRegion.order | ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView | When the views are instantiated. |
| interaction-workspace | voice.auto-answer | false | When the application is started or restarted. |
| interaction-workspace | voice.dtmf-inactivity-typing-timeout | 500 | At the next interaction. |
| interaction-workspace | voice.enable-init-conference | false | At the next interaction. |
| interaction-workspace | voice.enable-make-call-consultation | false | When the application is started or restarted. |
| interaction-workspace | voice.mark-done-on-release | false | At the next interaction. |
| interaction-workspace | voice.one-step-trsf-mode | default | When the application is started or restarted. |
| interaction-workspace | voice.prompt-for-end | false | At the next interaction. |
| interaction-workspace | voice.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | webcallback.auto-answer | false | At the next interaction. |
| interaction-workspace | webcallback.auto-dial | false | At the next interaction. |
| interaction-workspace | webcallback.callback-information.content | Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts | At the next interaction. |
| interaction-workspace | webcallback.callback-information.frame-color |
| At the next interaction. |
| interaction-workspace | webcallback.callback-information.header-foreground-color |
| At the next interaction. |
| interaction-workspace | webcallback.complete-queue | Immediately. | |
| interaction-workspace | webcallback.park-queue | Immediately. | |
| interaction-workspace | webcallback.reschedule-queue | Immediately. | |
| interaction-workspace | webcallback.ringing-bell | Sounds\Ring.mp3 | At the next interaction. |
| interaction-workspace | webproxy.address | At the next interaction. | |
| interaction-workspace | webproxy.password | At the next interaction. | |
| interaction-workspace | webproxy.username | At the next interaction. | |
| interaction-workspace | workbin.email.draft | When the application is started or restarted. | |
| interaction-workspace | workbin.email.draft.displayed-columns | To,Subject,Submitted | When the application is started or restarted. |
| interaction-workspace | workbin.email.in-progress | When the application is started or restarted. | |
| interaction-workspace | workbin.email.in-progress.displayed-columns | From,Subject,Received | When the application is started or restarted. |
| interaction-workspace | workbin.<media-type>.<workbin-nickname> | When the application is started or restarted. | |
| interaction-workspace | workbin.<media-type>.<workbin-nickname>.displayed-columns | From,To,Subject,Received | When the application is started or restarted. |
| interaction-workspace | workbin.<media-type>.in-progress | When the application is started or restarted. | |
| interaction-workspace | workbin.<media-type>.in-progress.displayed-columns | From,To,Subject,Received | When the application is started or restarted. |
| queue-presence | error-level | 10 | When the application is started or restarted. |
| queue-presence | statistic-name | CurrNumberWaitingCalls | When the application is started or restarted. |
| queue-presence | statistic-text | interaction(s) waiting. | When the application is started or restarted. |
| queue-presence | warning-level | 5 | When the application is started or restarted. |
| routing-point-presence | error-level | 10 | When the application is started or restarted. |
| routing-point-presence | statistic-name | CurrNumberWaitingCalls | When the application is started or restarted. |
| routing-point-presence | statistic-text | interaction(s) waiting. | When the application is started or restarted. |
| routing-point-presence | warning-level | 5 | When the application is started or restarted. |
This page was last edited on March 7, 2017, at 14:22.
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