routing-point-presence Section
The routing point presence options enable agents to view routing point statistics information in Team Communicator. Refer to the Enabling Team Communicator Calling Features and Enabling the E-Mail Channel for information about how to use these options.
error-level
Default Value: 10
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.
The value at which a statistic is considered to be at the upper threshold level.
statistic-name
Default Value: CurrNumberWaitingCalls
Valid Values: A valid name of a statistic server statistic queue.
Changes Take Effect: When the application is started or restarted.
The name of the statistic used to evaluate the presence for Routing Points.
statistic-text
Default Value: interaction(s) waiting.
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: When the application is started or restarted.
The text displayed beside the statistic value.
warning-level
Default Value: 5
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.
The value at which a statistic is considered to be at the warning level.