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Interaction Workspace



The majority of Workspace configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Tenant, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches. For more information about using Workspace configuration options, refer to Introduction to Configuration Options.

The KPI section, Statistics section, and Not Ready Reason Codes objects are not included in this option reference.

The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.

Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.emojis-business-attribute is part of the chat functionality group. It enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The options are named to help you know quickly what the option does.

The Workspace Deployment Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured on the Application, Tenant, Agent Group, User, or other object.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-queue-presence error-level 10 When the application is started or restarted.
interaction-queue-presence statistic-name When the application is started or restarted.
interaction-queue-presence statistic-text interaction(s) waiting. When the application is started or restarted.
interaction-queue-presence warning-level 5 When the application is started or restarted.
interaction-workspace <media-type>.auto-answer false At the next interaction.
interaction-workspace <media-type>.prompt-for-done false At the next interaction.
interaction-workspace <media-type>.pull-from-history-isenabled false Immediately.
interaction-workspace <media-type>.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace <media-type>.toast-information-key Subject At the next interaction.
interaction-workspace accessibility.agent-state-change-bell At the next interaction.
interaction-workspace accessibility.interaction-state-change-bell At the next interaction.
interaction-workspace accessibility.visual-impairment-profile false When the application is started or restarted.
interaction-workspace accessibility.warning-message-bell At the next interaction.
interaction-workspace active-recording.screen-recorder-executable At next application start.
interaction-workspace active-recording.screen-recorder-host At next application start.
interaction-workspace active-recording.voice.recorder-uri At application restart.
interaction-workspace active-recording.voice.recording-type NETANN At application restart.
interaction-workspace agent-status.enabled-actions-by-channel Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff Immediately.
interaction-workspace agent-status.enabled-actions-global Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff Immediately.
interaction-workspace agent-status.not-ready-reasons Immediately.
interaction-workspace alert.timeout 10 When the application is started or restarted.
interaction-workspace application.available-layouts main-window,gadget When the application is started or restarted.
interaction-workspace broadcast.color.high-priority
  1. FF663399
Immediately.
interaction-workspace broadcast.color.important-priority
  1. FFFF0000
Immediately.
interaction-workspace broadcast.color.low-priority
  1. FF999999
Immediately.
interaction-workspace broadcast.color.minimal-priority
  1. FFCCCCCC
Immediately.
interaction-workspace broadcast.color.normal-priority
  1. FFDFE8F6
Immediately.
interaction-workspace broadcast.displayed-columns MessageTypeIcon,MessageType,Sender,Subject,Priority,Date,Topic When the application is started or restarted.
interaction-workspace broadcast.dn When the application is started or restarted.
interaction-workspace broadcast.mark-read-timeout 5 When the application is started or restarted.
interaction-workspace broadcast.message-content Subject, Sender,Priority, Date, Topic, Body At the next message.
interaction-workspace broadcast.preview-timeout 10 At the next message.
interaction-workspace broadcast.sound.high-priority At the next interaction.
interaction-workspace broadcast.sound.important-priority At the next interaction.
interaction-workspace broadcast.sound.low-priority At the next interaction.
interaction-workspace broadcast.sound.minimal-priority At the next interaction.
interaction-workspace broadcast.sound.normal-priority At the next interaction.
interaction-workspace broadcast.subscribed.topics All,$Agent$,$AgentGroup$ When the application is started or restarted.
interaction-workspace broadcast.toast-summary Sender, Priority,Subject,FewWords At the next message.
interaction-workspace broadcast.value-business-attribute When the application is started or restarted.
interaction-workspace case-data.float-separator Immediately.
interaction-workspace channel-information.window-title $Window.Title$ Immediately.
interaction-workspace chat.agent.prompt-color
  1. FF385078
Immediately.
interaction-workspace chat.agent.text-color
  1. FF385078
Immediately.
interaction-workspace chat.auto-answer false At the next interaction.
interaction-workspace chat.client.prompt-color
  1. FF166FFF
Immediately.
interaction-workspace chat.client.text-color
  1. FF166FFF
Immediately.
interaction-workspace chat.enable-auto-disconnect true At the next interaction.
interaction-workspace chat.new-message-bell Immediately
interaction-workspace chat.nickname $Agent.UserName$ At the next interaction.
interaction-workspace chat.other-agent.prompt-color
  1. FFD88000
Immediately.
interaction-workspace chat.other-agent.text-color
  1. FFD88000
Immediately.
interaction-workspace chat.pending-response-to-customer 30,50 At the next interaction.
interaction-workspace chat.prompt-for-end false At the next interaction.
interaction-workspace chat.reconnect-attempts 5 At the next interaction.
interaction-workspace chat.reconnect-timeout 5 At the next interaction.
interaction-workspace chat.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace chat.system.text-color
  1. FF8C8C8C
Immediately.
interaction-workspace chat.time-stamp true Immediately.
interaction-workspace chat.toast-information-key Subject At the next interaction.
interaction-workspace chat.typing-isenabled true At the next interaction.
interaction-workspace chat.typing-timeout 10 At the next interaction.
interaction-workspace contact.available-directory-page-sizes 5,10,25,50 When the application is started or restarted.
interaction-workspace contact.cache-timeout-delay 600 When the application is started or restarted.
interaction-workspace contact.date-search-types On,OnOrAfter,Before When the application is started or restarted.
interaction-workspace contact.default-directory-page-size 10 When the application is started or restarted.
interaction-workspace contact.directory-advanced-default LastName,PhoneNumber When the application is started or restarted.
interaction-workspace contact.directory-default-mode ListView Immediately.
interaction-workspace contact.directory-displayed-columns LastName,FirstName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.directory-permissions.<ContactAttributeName> At the next contact search.
interaction-workspace contact.directory-search-attributes LastName,FirstName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.directory-search-types contains,begins-with,is When the application is started or restarted.
interaction-workspace contact.displayed-attributes Title,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.history-advanced-default Status,StartDate When the application is started or restarted.
interaction-workspace contact.history-default-time-filter-main 1M When the application is started or restarted, or at the next interaction.
interaction-workspace contact.history-displayed-columns Status,Subject,StartDate,EndDate,OwnerId When the application is started or restarted.
interaction-workspace contact.history-displayed-columns-treeview Subject,Status,StartDate When the application is started or restarted.
interaction-workspace contact.history.filters-<attribute> At the next contact search.
interaction-workspace contact.history.media-filters voice,email,chat,sms When the application is started or restarted.
interaction-workspace contact.history-search-attributes Status,StartDate,EndDate,Subject When the application is started or restarted.
interaction-workspace contact.last-called-agent.enable true Immediately.
interaction-workspace contact.last-called-agent.<media-type>.enable true Immediately.
interaction-workspace contact.lookup.enable true Immediately.
interaction-workspace contact.lookup.enable-create-contact true Immediately.
interaction-workspace contact.lookup.<media-type>.enable true Immediately.
interaction-workspace contact.lookup.<media-type>.enable-create-contact true Immediately.
interaction-workspace contact.mandatory-attributes FirstName,LastName When the application is started or restarted.
interaction-workspace contact.metrics.enable-interactions-in-progress true When the application is started or restarted.
interaction-workspace contact.metrics.time-frame-customer-notification 1 When the application is started or restarted.
interaction-workspace contact.multiple-value-attributes EmailAddress,PhoneNumber When the application is started or restarted.
interaction-workspace contact.myhistory-default-time-filter-main 1W When the application is started or restarted.
interaction-workspace contact.myhistory-displayed-columns Status,Subject,StartDate,EndDate When the application is started or restarted.
interaction-workspace contact.myhistory-displayed-columns-treeview Subject,Status,StartDate When the application is started or restarted.
interaction-workspace contact.threading-ucs-interaction.enable true Immediately.
interaction-workspace contact.timeout-delay 60 When the application is started or restarted.
interaction-workspace contact.ucs-interaction.<media-type>.enable-create true Immediately.
interaction-workspace contact.ucs-interaction.<media-type>.enable-lookup true Immediately.
interaction-workspace contact.ucs-interaction.<media-type>.use-server-date false When the application is started or restarted.
interaction-workspace dial-plan-rule-<name> When the application is started or restarted.
interaction-workspace disaster-recovery.auto-restore true When the application is started or restarted
interaction-workspace disaster-recovery.disable-login-errors false When the application is started or restarted.
interaction-workspace disaster-recovery.enabled false When the application is started or restarted
interaction-workspace disaster-recovery.peer-site DRPeer When the application is started or restarted
interaction-workspace disaster-recovery.preferred-site Preferred When the application is started or restarted
interaction-workspace disaster-recovery.restore-agent-state true When the application is started or restarted.
interaction-workspace disaster-recovery.timeout 60 When the application is started or restarted
interaction-workspace disaster-recovery.wait-for-sipphone-timeout 0 When the application is started or restarted
interaction-workspace display-format.acd-queue.name $ACDQueue.Alias$ Immediately.
interaction-workspace display-format.agent-name $Agent.FullName$ Immediately.
interaction-workspace display-format.caller-name $Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.case-name-format $Contact.FirstName$ $Contact.LastName$ Immediately
interaction-workspace display-format.chat-agent-name $ChatAgent.FullName$ Immediately.
interaction-workspace display-format.current-agent-name $Agent.FullName$ Immediately.
interaction-workspace display-format.customer-name-format $Contact.FirstName$ $Contact.LastName$ Immediately
interaction-workspace display-format.interaction-callback-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-chat-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-email-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-im-name $Interaction.Type$ $Interaction.MainParty$ Immediately.
interaction-workspace display-format.interaction-outbound-pull-preview-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-outbound-push-preview-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-queue.name $InteractionQueue.DisplayName$ When the application is started or restarted.
interaction-workspace display-format.interaction-sms-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-voice-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.interaction-workitem-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace display-format.routing-point.name $RoutingPoint.Alias$ Immediately.
interaction-workspace editor.font-size-units point At the next interaction.
interaction-workspace email.attachment-download-timeout 20 Immediately.
interaction-workspace email.auto-answer false At the next interaction.
interaction-workspace email.default-queue At the next interaction.
interaction-workspace email.forward-queue Immediately.
interaction-workspace email.from-addresses $EMAILSERVER$ At the next interaction.
interaction-workspace email.html-format true At the next interaction.
interaction-workspace email.include-original-text-in-reply true At the next interaction.
interaction-workspace email.max-attachments-size 0 At the next interaction.
interaction-workspace email.move-inbound-to-in-progress-workbin-on-reply false At the next interaction.
interaction-workspace email.outbound-queue Immediately.
interaction-workspace email.prompt-for-done false At the next interaction.
interaction-workspace email.pull-from-history-isenabled true Immediately.
interaction-workspace email.qa-review-dispositions-business-attribute At the next interaction.
interaction-workspace email.quote-char > Immediately.
interaction-workspace email.reply-format auto At the next interaction.
interaction-workspace email.reply-prefix Re: Immediately.
interaction-workspace email.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace email.set-ownerid-on-send true At the next interaction.
interaction-workspace email.signature At the next interaction.
interaction-workspace email.toast-information-key Subject At the next interaction.
interaction-workspace expression.email-address \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)* At the next interaction.
interaction-workspace expression.phone-number (?:(?:[\+]?([\d]{1,3}(?:[ ]* At the next interaction.
interaction-workspace expression.phone-number.supported-characters 0123456789#* At the next interaction.
interaction-workspace expression.url (?#Protocol)(?:(?:ht&#124;f)tp(?:s?)\:\/\/&#124;~/&#124;/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?:(?:[-\w]+\.)+(?#TopLevel Domains)(?:com&#124;org&#124;net&#124;gov&#124;mil&#124;biz&#124;info&#124;mobi&#124;name&#124;aero&#124;jobs&amp At the next interaction.
interaction-workspace gadget-statistics.displayed-call-center-statistics When the application is started or restarted.
interaction-workspace gadget-statistics.displayed-kpis When the application is started or restarted.
interaction-workspace gadget-statistics.nb-tagged-stats-per-page 5 When the application is started or restarted.
interaction-workspace gadget-statistics.show true When the application is started or restarted.
interaction-workspace gadget.window-title $Window.Title$ Immediately.
interaction-workspace general.configuration-update-notification All When the application is started or restarted.
interaction-workspace general.gad.attached-data false At the next interaction.
interaction-workspace general.non-unicode-connection-encoding When the application is started or restarted
interaction-workspace im.agent.prompt-color
  1. FF385078
Immediately.
interaction-workspace im.agent.text-color
  1. FF385078
Immediately.
interaction-workspace im.auto-answer false When the application is started or restarted.
interaction-workspace im.new-message-bell Immediately
interaction-workspace im.other-agent.prompt-color
  1. FFD88000
Immediately.
interaction-workspace im.other-agent.text-color
  1. FFD88000
Immediately.
interaction-workspace im.prompt-for-end false At the next interaction.
interaction-workspace im.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace im.system.text-color
  1. FF8C8C8C
Immediately.
interaction-workspace im.time-stamp true Immediately.
interaction-workspace im.toast-timeout 10 At the next interaction.
interaction-workspace interaction-bar.detail-tooltip.max-height 164 Immediately.
interaction-workspace interaction.case-data.content History,CaseData At the next interaction.
interaction-workspace interaction.case-data.enable-url-preview false At the next interaction.
interaction-workspace interaction.case-data.format-business-attribute At the next interaction
interaction-workspace interaction.case-data.frame-color
  1. FFFFBA00
At the next interaction.
interaction-workspace interaction.case-data.header-foreground-color
  1. FF15428B
At the next interaction.
interaction-workspace interaction.case-data.is-read-only-on-idle true At the next interaction.
interaction-workspace interaction.consult-user-data public Immediately.
interaction-workspace interaction.disposition.is-mandatory false Immediatly.
interaction-workspace interaction.disposition.is-read-only-on-idle false Immediatly.
interaction-workspace interaction.disposition.key-name DispositionCode Immediatly
interaction-workspace interaction.disposition.use-attached-data false At the next interaction.
interaction-workspace interaction.disposition.use-connection-id true Immediatly.
interaction-workspace interaction.disposition.value-business-attribute DispositionCode Immediatly
interaction-workspace interaction.evaluate-real-party-for-agent true When the application is started or restarted.
interaction-workspace interaction-management.available-interaction-page-sizes 5,10,25,50 When the application is started or restarted.
interaction-workspace interaction-management.filters When the application is started or restarted.
interaction-workspace interaction-management.interactions-filter.displayed-columns MessageType,From,To,Subject,Received When the application is started or restarted.
interaction-workspace interaction.override-option-key IW_OverrideOptions At the next interaction.
interaction-workspace interaction.reject-route At the next interaction.
interaction-workspace interaction.window.popup-topmost-z-order false At the next interaction if the value is changed to 'true' or when the application is started or restarted if the value is changed to 'false'.
interaction-workspace interaction.window.show-case-interaction-panel-button true At the next interaction.
interaction-workspace interaction.window.show-in-taskbar true At the next interaction.
interaction-workspace interaction.window-title ($Contact.FirstName$ $Contact.LastName$ When the application is started or restarted.
interaction-workspace interactions.window.allows-transparency-on-winos6 false At the next interaction.
interaction-workspace intercommunication.chat.conference.invite-timeout 30 At the next interaction.
interaction-workspace intercommunication.chat.queue At the next interaction.
interaction-workspace intercommunication.chat.routing-based-actions At the next interaction.
interaction-workspace intercommunication.chat.routing-based-targets At the next interaction.
interaction-workspace intercommunication.email.queue At the next interaction.
interaction-workspace intercommunication.email.routing-based-actions At the next interaction.
interaction-workspace intercommunication.email.routing-based-targets At the next interaction.
interaction-workspace intercommunication.im.routing-based-actions MakeIM When the application is started or restarted.
interaction-workspace intercommunication.im.routing-based-targets At the next interaction.
interaction-workspace intercommunication.im.routing-points At the next interaction.
interaction-workspace intercommunication.sms.queue At the next interaction.
interaction-workspace intercommunication.sms.routing-based-actions OneStepTransfer At the next interaction.
interaction-workspace intercommunication.sms.routing-based-targets At the next interaction.
interaction-workspace intercommunication.voice.routing-based-actions MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer At the next interaction.
interaction-workspace intercommunication.voice.routing-based-targets At the next interaction.
interaction-workspace intercommunication.voice.routing-points At the next interaction.
interaction-workspace intercommunication.<media-type>.queue At the next interaction.
interaction-workspace intercommunication.<media-type>.routing-based-actions At the next interaction.
interaction-workspace intercommunication.<media-type>.routing-based-targets At the next interaction.
interaction-workspace keyboard.hotkey.agent-not-ready When the application is started or restarted.
interaction-workspace keyboard.hotkey.agent-not-ready-with-reason.<action-code> When the application is started or restarted.
interaction-workspace keyboard.hotkey.agent-ready When the application is started or restarted.
interaction-workspace keyboard.hotkey.decrease-microphone-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.decrease-speaker-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.hold-active-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.increase-microphone-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.increase-speaker-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.mute-microphone-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.mute-speaker-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.release-active-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.toaster.accept When the application is started or restarted.
interaction-workspace keyboard.hotkey.toaster.decline When the application is started or restarted.
interaction-workspace keyboard.shortcut.action.help F1 When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.assigncontact Ctrl+A When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.reset Ctrl+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.save Ctrl+S When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.conference When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.end When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.consult When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.add-attachments When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.delete When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.forward When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.interim-send When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.print When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.reply Ctrl+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.reply-all Ctrl+Shift+A When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.save Ctrl+S When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.save-in-workbin Ctrl+Shift+W When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.send Ctrl+Return When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.im.release Ctrl+D When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.mark-done Ctrl+E When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.call-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.cancel-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.mark-done When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.mark-done-get-next When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.reject-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.sms.delete When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.sms.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.answer-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.hold-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.pause-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.reconnect-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.release-call Ctrl+D When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.resume-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.resume-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.single-step-conference When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.single-step-transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.start-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.stop-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.webcallback.call-contact When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.webcallback.mark-done When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.workitem.move-to-workbin When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.workitem.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.logout Ctrl+Alt+X When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.not-ready Ctrl+Alt+N When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.not-ready-after-call-work Ctrl+Alt+Z When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.ready Ctrl+Alt+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.chat.bargein When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.chat.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.bargein When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.coaching When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.monitor When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.toaster.accept Ctrl+G When the application is started or restarted.
interaction-workspace keyboard.shortcut.toaster.decline Ctrl+M When the application is started or restarted.
interaction-workspace kpi.displayed-kpis When the application is started or restarted.
interaction-workspace kpi.refresh-time 10 When the application is started or restarted.
interaction-workspace kpi.show-agent-groups true When the application is started or restarted.
interaction-workspace license.lrm-enabled false When the application is started or restarted.
interaction-workspace log.default-filter-type Copy Immediately.
interaction-workspace log.ESDK All Immediately.
interaction-workspace log.expire 10 Immediately.
interaction-workspace log.filter-data.<keyName> Copy Immediately.
interaction-workspace log.max-age 10 When the application is started or restarted.
interaction-workspace log.PSDK Standard Immediately.
interaction-workspace log.segment 10MB When the application is started or restarted.
interaction-workspace log.Trace $Application.RootApplicationData$\log\InteractionWorkspace Immediately.
interaction-workspace log.verbose Trace Immediately.
interaction-workspace login.chat.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.chat.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.chat.is-auto-ready false When the application is started or restarted.
interaction-workspace login.default-place When the application is started or restarted.
interaction-workspace login.email.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.email.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.email.is-auto-ready false When the application is started or restarted.
interaction-workspace login.enable-login-without-channel true When the application is started or restarted.
interaction-workspace login.enable-place-completion true When the application is started or restarted.
interaction-workspace login.enable-same-agent-place true When the application is started or restarted.
interaction-workspace login.im.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.im.available-queues ACDQueue When the application is started or restarted.
interaction-workspace login.im.can-unactivate-channel false When the application is started or restarted
interaction-workspace login.im.is-auto-ready false When the application is started or restarted
interaction-workspace login.im.prompt-agent-login-id false When the application is started or restarted.
interaction-workspace login.im.prompt-dn-password false When the application is started or restarted.
interaction-workspace login.im.prompt-queue false When the application is started or restarted.
interaction-workspace login.prompt-place false When the application is started or restarted.
interaction-workspace login.sip-cluster.phone-number When the application is started or restarted.
interaction-workspace login.sip-cluster.store-recent-phone-number true When the application is started or restarted.
interaction-workspace login.sms.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.sms.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.sms.is-auto-ready false When the application is started or restarted.
interaction-workspace login.store-recent-place true When the application is started or restarted.
interaction-workspace login.voice.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.voice.available-queues ACDQueue When the application is started or restarted.
interaction-workspace login.voice.can-unactivate-channel false When the application is started or restarted
interaction-workspace login.voice.force-relogin false When the application is started or restarted
interaction-workspace login.voice.is-auto-ready false When the application is started or restarted
interaction-workspace login.voice.prompt-agent-login-id false At the next interaction
interaction-workspace login.voice.prompt-dn-less-phone-number false When the application is started or restarted.
interaction-workspace login.voice.prompt-dn-password false When the application is started or restarted.
interaction-workspace login.voice.prompt-queue true When the application is started or restarted.
interaction-workspace login.webcallback.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.webcallback.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.webcallback.is-auto-ready false When the application is started or restarted.
interaction-workspace login.workmode unknown When the application is started or restarted or if the agent changes place.
interaction-workspace login.<media-type>.auto-not-ready-reason false When the application is started or restarted.
interaction-workspace login.<media-type>.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.<media-type>.is-auto-ready false When the application is started or restarted.
interaction-workspace logout.enable-exit-on-logoff-error true When the application is started or restarted.
interaction-workspace main-window.dockable true When the application is started or restarted.
interaction-workspace main-window.window-title $Window.Title$ Immediately.
interaction-workspace openmedia.bundle.sms sms,smssession When the application is started or restarted.
interaction-workspace openmedia.workitem-channels When the application is started or restarted.
interaction-workspace options.record-option-locally-only false When the application is started or restarted.
interaction-workspace outbound.call-result-automatically-selected At the next interaction.
interaction-workspace outbound.call-result-values Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber At the next interaction.
interaction-workspace outbound-callback.ringing-bell At the next interaction.
interaction-workspace outbound.campaign-stale-timeout 0 When the application is started or restarted.
interaction-workspace outbound.fields.float-separator-in-db Immediately.
interaction-workspace outbound.push-preview.auto-answer false At the next interaction.
interaction-workspace outbound.push-preview.media-types outboundpreview When the application is started or restarted.
interaction-workspace outbound.push-preview.use-combined-channel true When the application is started or restarted.
interaction-workspace outbound.record-information.frame-color
  1. FFDFE8F6
At the next interaction.
interaction-workspace outbound.record-information.header-foreground-color
  1. FF15428B
At the next interaction.
interaction-workspace outbound.sound.campaign-updated At the next interaction.
interaction-workspace outbound.treatment-mode none Immediately.
interaction-workspace presence.evaluate-presence true When the application is started or restarted.
interaction-workspace printing.use-print-preview true Immediately.
interaction-workspace security.disable-rbac false When the application is started or restarted.
interaction-workspace security.enable-debug-information false Immediately.
interaction-workspace security.inactivity-not-ready-reason When the application is started or restarted.
interaction-workspace security.inactivity-set-agent-not-ready true When the application is started or restarted.
interaction-workspace security.inactivity-timeout 0 When the application is started or restarted.
interaction-workspace sip-cluster.data-center-locations When the application is started or restarted.
interaction-workspace sip-cluster.reconnect-timeout 10 Immediatly.
interaction-workspace sipendpoint.audio.headset.audio_in_agc_enabled 1 When the application is started or restarted.
interaction-workspace sipendpoint.audio.incoming.use_agc 1 When the application is started or restarted.
interaction-workspace sipendpoint.authenticate-with-dn-password false When the application is started or restarted.
interaction-workspace sipendpoint.exit-on-voice-logoff false At next Log Off operation or at next login.
interaction-workspace sipendpoint.genesyslab.beeptone.beeptone_timeout 30000 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.beeptone.enable_beeptone 1 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.beeptone.play_locally 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.control.auto_answer 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.audio_in_device When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.audio_out_device When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.error_code_when_headset_na 480 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.headset_name When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.manual_audio_devices_configure 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.reject_call_when_headset_na 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.device.use_headset 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.dtmf.pause_start_stop_dtmf 100 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.dtmf.play_locally 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_AbstractPhone 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Audio 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Auto Configuration 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_CCM 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Conferencing 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Contacts 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_DNS 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Endpoint 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Jitter 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Licensing 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Media 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Privacy 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_RTP 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Security 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Storage 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_STUN 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Transport 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_USB Devices 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Utilities 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_Voice Quality 0 When the application is started or restarted.
interaction-workspace sipendpoint.genesyslab.system.log_level_XMPP 0 When the application is started or restarted.
interaction-workspace sipendpoint.headset-enforce-configured-usage false When the application is started or restarted.
interaction-workspace sipendpoint.headset-replugged-set-ready true When the application is started or restarted.
interaction-workspace sipendpoint.headset-unplugged.not-ready-reason When the application is started or restarted.
interaction-workspace sipendpoint.headset-unplugged-set-not-ready true When the application is started or restarted.
interaction-workspace sipendpoint.init-attempt-nb 10 When the application is started or restarted.
interaction-workspace sipendpoint.init-attempt-timer 1 When the application is started or restarted.
interaction-workspace sipendpoint.log.verbose Trace When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.reregister_in_seconds 3600 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.reregister_in_seconds 3600 When the application is started or restarted.
interaction-workspace sipendpoint.retain-volume-settings-between-sessions false When the application is started or restarted.
interaction-workspace sipendpoint.rtp.2833.enabled 1 When the application is started or restarted.
interaction-workspace sipendpoint.rtp.2833.hold_over_time_in_ms 100 When the application is started or restarted.
interaction-workspace sipendpoint.rtp.2833.packet_time_in_ms 60 When the application is started or restarted.
interaction-workspace sipendpoint.rtp.2833.payload_number 101 When the application is started or restarted.
interaction-workspace sipendpoint.rtp.inactivity.timer_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-address When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-address.peer When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-port When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-port.peer When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.enable_logging 1 When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.log_level Error When the application is started or restarted.
interaction-workspace sipendpoint.system.dtmf.force_send_in_band 0 When the application is started or restarted.
interaction-workspace sipendpoint.system.dtmf.minimum_rfc2833_play_time 40 When the application is started or restarted.
interaction-workspace sipendpoint.system.indialog_notify.enable_indialognotify 1 When the application is started or restarted.
interaction-workspace sipendpoint.system.network.dtx_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.system.qos.audio tos 46 When the application is started or restarted.
interaction-workspace sipendpoint.transport-protocol UDP When the application is started or restarted.
interaction-workspace sipendpoint.tuning.mixer.allow_master_volume_change 0 When the application is started or restarted.
interaction-workspace sms.agent.prompt-color
  1. FF385078
Immediately.
interaction-workspace sms.agent.text-color
  1. FF385078
Immediately.
interaction-workspace sms.auto-answer false At the next interaction.
interaction-workspace sms.client.prompt-color
  1. FF166FFF
Immediately.
interaction-workspace sms.client.text-color
  1. FF166FFF
Immediately.
interaction-workspace sms.default-queue At the next interaction.
interaction-workspace sms.from-numbers-business-attribute At the next interaction.
interaction-workspace sms.max-message-number 8 At the next interaction.
interaction-workspace sms.other-agent.prompt-color
  1. FFD88000
Immediately.
interaction-workspace sms.other-agent.text-color
  1. FFD88000
Immediately.
interaction-workspace sms.outbound-queue Immediately.
interaction-workspace sms.prompt-for-done false At the next interaction.
interaction-workspace sms.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace sms.subject-max-chars 25 At the next interaction.
interaction-workspace sms.time-stamp true Immediately.
interaction-workspace sms.transcript-time-frame 24 At the next interaction.
interaction-workspace sounds.preloadfiles Sounds\Ring.mp3 At the next interaction.
interaction-workspace spellchecker.corporate-dictionary When the application is started or restarted.
interaction-workspace spellchecker.corporate-dictionary-file When the application is started or restarted.
interaction-workspace standard-response.categories $All$ At the next interaction.
interaction-workspace standard-response.default-search-type AnyKeyword At the next interaction.
interaction-workspace standard-response.enable-usage-feedback true At the next interaction.
interaction-workspace standard-response.languages $All$ At the next interaction.
interaction-workspace standard-response.suggested-responses-min-relevancy 50 At the next interaction.
interaction-workspace statistics.displayed-statistics When the application is started or restarted.
interaction-workspace statistics.queues When the application is started or restarted.
interaction-workspace statistics.refresh-time 10 When the application is started or restarted.
interaction-workspace statistics.routing-points When the application is started or restarted.
interaction-workspace system-tray.tooltip $Application.Title$ When the application is started or restarted.
interaction-workspace teamcommunicator.add-recent-filters.voice At next interaction event.
interaction-workspace teamcommunicator.always-clear-textbox-on-new-interaction true Immediately.
interaction-workspace teamcommunicator.contact-favorite-fields Category,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace teamcommunicator.corporate-favorites When the application is started or restarted.
interaction-workspace teamcommunicator.corporate-favorites-file When the application is started or restarted.
interaction-workspace teamcommunicator.custom-favorite-fields Category,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace teamcommunicator.internal-favorite-fields Category,DisplayName When the application is started or restarted.
interaction-workspace teamcommunicator.list-filter-showing Agent,AgentGroup,Skill,RoutingPoint,Queue,InteractionQueue,Contact When the application is started or restarted.
interaction-workspace teamcommunicator.list-status-reachable NotReady When the application is started or restarted.
interaction-workspace teamcommunicator.load-at-startup true When the application is started or restarted.
interaction-workspace teamcommunicator.max-suggestion-size 10 When the application is started or restarted.
interaction-workspace teamcommunicator.recent-max-records 10 When the application is started or restarted.
interaction-workspace teamcommunicator.request-start-timer 300 When the application is started or restarted.
interaction-workspace teamlead.monitoring-scope call Immediately.
interaction-workspace toast.case-data.content History,CaseData At the next interaction.
interaction-workspace toast.case-data.format-business-attribute At the next interaction
interaction-workspace toast.window-title ($Contact.FirstName$ $Contact.LastName$ Immediately.
interaction-workspace views.CaseContactRegion.activate-order InteractionContactInformationView,InteractionContactHistoryView When the views are instantiated.
interaction-workspace views.CaseContactRegion.order InteractionContactInformationView,InteractionContactHistoryView When the views are instantiated.
interaction-workspace views.CaseViewSideButtonRegion.order InteractionContainerSideButtonView,SRLSideButtonView When the views are instantiated.
interaction-workspace views.ContactInfoHistoryMultiRegion.activate-order ContactInformationView,ContactHistoryView When the views are instantiated.
interaction-workspace views.ContactInfoHistoryMultiRegion.order ContactInformationView,ContactHistoryView When the views are instantiated.
interaction-workspace views.ContactTabBottomHistoryMultiRegion.activate-order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.ContactTabBottomHistoryMultiRegion.order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.InteractionDetailsRegion.activate-order NotepadVoiceNotepadView,DispositionsView When the views are instantiated.
interaction-workspace views.InteractionDetailsRegion.order DispositionsView,NotepadVoiceNotepadView When the views are instantiated.
interaction-workspace views.ToolbarWorkplaceRegion.activate-order MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView When the views are instantiated.
interaction-workspace views.ToolbarWorkplaceRegion.order MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView When the views are instantiated.
interaction-workspace views.ToolbarWorksheetButtonRegion.order MyWorkplaceButtonView,MainToolbarWorkbinsContainerButtonView,MainToolbarContainerButtonView,MainToolbarContainerAlertMessageButtonView When the views are instantiated.
interaction-workspace views.WorkbinsTabBottomHistoryMultiRegion.activate-order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.WorkbinsTabBottomHistoryMultiRegion.order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace voice.auto-answer false When the application is started or restarted.
interaction-workspace voice.dtmf-inactivity-typing-timeout 500 At the next interaction.
interaction-workspace voice.enable-init-conference false At the next interaction.
interaction-workspace voice.enable-make-call-consultation false When the application is started or restarted.
interaction-workspace voice.mark-done-on-release false At the next interaction.
interaction-workspace voice.one-step-trsf-mode default When the application is started or restarted.
interaction-workspace voice.prompt-for-end false At the next interaction.
interaction-workspace voice.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace webcallback.auto-answer false At the next interaction.
interaction-workspace webcallback.auto-dial false At the next interaction.
interaction-workspace webcallback.callback-information.content Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts At the next interaction.
interaction-workspace webcallback.callback-information.frame-color
  1. FFDFE8F6
At the next interaction.
interaction-workspace webcallback.callback-information.header-foreground-color
  1. FF15428B
At the next interaction.
interaction-workspace webcallback.complete-queue Immediately.
interaction-workspace webcallback.park-queue Immediately.
interaction-workspace webcallback.reschedule-queue Immediately.
interaction-workspace webcallback.ringing-bell Sounds\Ring.mp3 At the next interaction.
interaction-workspace webproxy.address At the next interaction.
interaction-workspace webproxy.password At the next interaction.
interaction-workspace webproxy.username At the next interaction.
interaction-workspace workbin.email.draft When the application is started or restarted.
interaction-workspace workbin.email.draft.displayed-columns To,Subject,Submitted When the application is started or restarted.
interaction-workspace workbin.email.in-progress When the application is started or restarted.
interaction-workspace workbin.email.in-progress.displayed-columns From,Subject,Received When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname> When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname>.displayed-columns From,To,Subject,Received When the application is started or restarted.
interaction-workspace workbin.<media-type>.in-progress When the application is started or restarted.
interaction-workspace workbin.<media-type>.in-progress.displayed-columns From,To,Subject,Received When the application is started or restarted.
queue-presence error-level 10 When the application is started or restarted.
queue-presence statistic-name CurrNumberWaitingCalls When the application is started or restarted.
queue-presence statistic-text interaction(s) waiting. When the application is started or restarted.
queue-presence warning-level 5 When the application is started or restarted.
routing-point-presence error-level 10 When the application is started or restarted.
routing-point-presence statistic-name CurrNumberWaitingCalls When the application is started or restarted.
routing-point-presence statistic-text interaction(s) waiting. When the application is started or restarted.
routing-point-presence warning-level 5 When the application is started or restarted.

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This page was last modified on March 7, 2017, at 06:22.