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queue-presence Section

The queue presence options enable agents to view queue statistics information in Team Communicator. Refer to the Enabling Team Communicator Calling Features and Enabling the E-Mail Channel for information about how to use these options.




  

For information about how to use these options to configure Genesys Web Services functionality and behavior, refer to the Workspace Desktop Edition Deployment Guide.


error-level

Default Value: 10
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.


The value at which a statistic is considered to be at the upper threshold level.

statistic-name

Default Value: CurrNumberWaitingCalls
Valid Values: A valid name of a statistic server statistic queue.
Changes Take Effect: When the application is started or restarted.


The name of the statistic used to evaluate presence for queues.

statistic-text

Default Value: interaction(s) waiting.
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: When the application is started or restarted.


The text that is displayed beside the statistic value for queues.

warning-level

Default Value: 5
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.


The value at which a statistic is considered to be at the warning level.

This page was last edited on March 7, 2017, at 14:21.
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