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Workspace Desktop Edition



The majority of Workspace configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Tenant, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches. For more information about using Workspace configuration options, refer to Introduction to Configuration Options.

The KPI section, Statistics section, and Not Ready Reason Codes objects are not included in this option reference.

The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.

Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.emojis-business-attribute is part of the chat functionality group. It enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The options are named to help you know quickly what the option does.

The Workspace Deployment Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured on the Application, Tenant, Agent Group, User, or other object.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-queue-presence associated-object-ids No default value When the application is started or restarted
interaction-queue-presence associated-statistic-type No default value When the application is started or restarted
interaction-queue-presence error-level 10 When the application is started or restarted.
interaction-queue-presence object-ids No default value When the application is started or restarted
interaction-queue-presence statistic-name When the application is started or restarted.
interaction-queue-presence statistic-text interaction(s) waiting. When the application is started or restarted.
interaction-queue-presence warning-level 5 When the application is started or restarted.
interaction-workspace <media-type>.auto-answer false At the next interaction.
interaction-workspace <media-type>.auto-answer.enable-reject false At the next interaction.
interaction-workspace <media-type>.auto-answer.timer 0 At the next interaction.
interaction-workspace <media-type>.prompt-for-done false At the next interaction.
interaction-workspace <media-type>.pull-from-history-isenabled false Immediately.
interaction-workspace <media-type>.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace <media-type>.toast-information-key Subject At the next interaction.
interaction-workspace accessibility.agent-state-change-bell At the next interaction.
interaction-workspace accessibility.disable-hyperlinks false The next time an interaction containing an hyperlink is displayed.
interaction-workspace accessibility.focus-on-interaction-toast false At the next interaction.
interaction-workspace accessibility.interaction-state-change-bell At the next interaction.
interaction-workspace accessibility.visual-impairment-profile false When the application is started or restarted.
interaction-workspace accessibility.warning-message-bell At the next interaction.
interaction-workspace accessibility.<media-type>.focus-on-interaction-toast false At the next interaction.
interaction-workspace active-recording.voice.recorder-uri At application restart.
interaction-workspace active-recording.voice.recording-type NETANN At application restart.
interaction-workspace agent-status.enabled-actions-by-channel Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff Immediately.
interaction-workspace agent-status.enabled-actions-global Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,Logon,LogOff Immediately.
interaction-workspace agent-status.not-ready-reasons Immediately.
interaction-workspace alert.timeout 10 When the application is started or restarted.
interaction-workspace application.available-layouts main-window When the application is started or restarted.
interaction-workspace application.secondary-audio-out-device $AllNonDefault$ When the application is started or restarted.
interaction-workspace application.wiki-help-locale At next request to the online help.
interaction-workspace application.wiki-help-welcome-page At next request to on-line help.
interaction-workspace broadcast.color.high-priority #FF5E99FF Immediately.
interaction-workspace broadcast.color.important-priority #FFE81100 Immediately.
interaction-workspace broadcast.color.low-priority #FF7EC0C2 Immediately.
interaction-workspace broadcast.color.minimal-priority #FFC7C7C7 Immediately.
interaction-workspace broadcast.color.normal-priority #FFC48C88 Immediately.
interaction-workspace broadcast.displayed-columns MessageTypeIcon,MessageType,Sender,Subject,Priority,Date,Topic When the application is started or restarted.
interaction-workspace broadcast.dn When the application is started or restarted.
interaction-workspace broadcast.enable-removal all At next access to a message.
interaction-workspace broadcast.enable-removal-priority Important At next access to a message.
interaction-workspace broadcast.mark-read-timeout 5 When the application is started or restarted.
interaction-workspace broadcast.message-content Subject, Sender,Priority, Date, Topic, Body At the next message.
interaction-workspace broadcast.preview-timeout 10 At the next message.
interaction-workspace broadcast.sound.high-priority At the next interaction.
interaction-workspace broadcast.sound.important-priority At the next interaction.
interaction-workspace broadcast.sound.low-priority At the next interaction.
interaction-workspace broadcast.sound.minimal-priority At the next interaction.
interaction-workspace broadcast.sound.normal-priority At the next interaction.
interaction-workspace broadcast.subscribed.topics All,$Agent$,$AgentGroup$ When the application is started or restarted.
interaction-workspace broadcast.system-messages-auto-mark-read true At next change of counter value.
interaction-workspace broadcast.toast-summary Sender, Priority,Subject,FewWords At the next message.
interaction-workspace broadcast.value-business-attribute When the application is started or restarted.
interaction-workspace callback.callback-information.content DesiredTime, Type, Number, Instructions At the next interaction.
interaction-workspace callback.callback-information.frame-color
  1. FF17849D
At the next interaction.
interaction-workspace callback.callback-information.header-foreground-color
  1. FFFFFFFF
At the next interaction.
interaction-workspace callback.callback-types-business-attribute At the next interaction.
interaction-workspace callback.gms-url At next callback request.
interaction-workspace callback.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace case-data.float-separator Immediately.
interaction-workspace channel-information.window-title $Window.Title$ Immediately.
interaction-workspace chat.agent.prompt-color #FF2E6599 Immediately.
interaction-workspace chat.agent.text-color #FF3D464D Immediately.
interaction-workspace chat.attachment-download-timeout 20 Immediately.
interaction-workspace chat.auto-answer false At the next interaction.
interaction-workspace chat.auto-answer.enable-reject false At the next interaction.
interaction-workspace chat.auto-answer.timer 0 At the next interaction.
interaction-workspace chat.client.prompt-color #FFAF4F0B Immediately.
interaction-workspace chat.client.text-color #FF3D464D Immediately.
interaction-workspace chat.emojis-business-attribute At the next interaction.
interaction-workspace chat.enable-auto-disconnect true At the next interaction.
interaction-workspace chat.historical.maximum-age 0 At the next interaction.
interaction-workspace chat.max-attachments-files 0 At the next interaction.
interaction-workspace chat.max-attachments-size 0 At the next interaction.
interaction-workspace chat.max-file-size 0 At the next interaction.
interaction-workspace chat.new-message-bell Immediately
interaction-workspace chat.nickname $Agent.UserName$ At the next interaction.
interaction-workspace chat.other-agent.prompt-color #FF295B00 Immediately.
interaction-workspace chat.other-agent.text-color #FF3D464D Immediately.
interaction-workspace chat.pending-response-to-customer 30,50 At the next interaction.
interaction-workspace chat.pending-response-to-customer-bell Immediately
interaction-workspace chat.prompt-for-end false At the next interaction.
interaction-workspace chat.reconnect-attempts 5 At the next interaction.
interaction-workspace chat.reconnect-timeout 10 At the next interaction.
interaction-workspace chat.restricted-attachment-file-types At the next interaction.
interaction-workspace chat.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace chat.show-attachment-image-thumbnail never At the next interaction.
interaction-workspace chat.show-unread-notification true At the next sent message.
interaction-workspace chat.simple-transcript false Immediately
interaction-workspace chat.system.text-color
  1. FF8C8C8C
Immediately.
interaction-workspace chat.time-stamp true Immediately.
interaction-workspace chat.toast-information-key Subject At the next interaction.
interaction-workspace chat.typing-isenabled true At the next interaction.
interaction-workspace chat.typing-timeout 10 At the next interaction.
interaction-workspace chatserver.addp.local-timeout 0 At the next interaction.
interaction-workspace chatserver.addp.remote-timeout 0 At the next interaction.
interaction-workspace chatserver.addp.trace-mode off At the next interaction.
interaction-workspace chatserver.ip-version auto At the next interaction.
interaction-workspace contact.all-interactions-default-time-filter-main 1W When the application is started or restarted.
interaction-workspace contact.all-interactions-displayed-columns Status,Subject,StartDate,EndDate When the application is started or restarted.
interaction-workspace contact.all-interactions-quick-search-attributes Subject When the application is started or restarted.
interaction-workspace contact.available-directory-page-sizes 5,10,25,50 When the application is started or restarted.
interaction-workspace contact.cache-timeout-delay 600 When the application is started or restarted.
interaction-workspace contact.date-search-types On,OnOrAfter,Before,Between When the application is started or restarted.
interaction-workspace contact.default-directory-page-size 10 When the application is started or restarted.
interaction-workspace contact.directory-advanced-default LastName,PhoneNumber When the application is started or restarted.
interaction-workspace contact.directory-auto-append-star-to-search true
interaction-workspace contact.directory-default-mode ListView Immediately.
interaction-workspace contact.directory-displayed-columns LastName,FirstName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.directory-enabled-modes ListView,GridView When the application is started or restarted.
interaction-workspace contact.directory-permissions.<ContactAttributeName> At the next contact search.
interaction-workspace contact.directory-search-attributes LastName,FirstName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.directory-search-types begins-with,is When the application is started or restarted.
interaction-workspace contact.displayed-attributes Title,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace contact.editable-attributes $All$ When the application is started or restarted.
interaction-workspace contact.history-advanced-default Status,StartDate When the application is started or restarted.
interaction-workspace contact.history-auto-append-star-to-search true At the next search
interaction-workspace contact.history-custom-attribute-values.<attribute-name> When the application is started or restarted.
interaction-workspace contact.history-default-time-filter-main 1M When the application is started or restarted, or at the next interaction.
interaction-workspace contact.history-displayed-columns Status,Subject,StartDate,EndDate,OwnerId When the application is started or restarted.
interaction-workspace contact.history-displayed-columns-treeview Status,Subject,StartDate When the application is started or restarted.
interaction-workspace contact.history.filters-<attribute> At the next contact search.
interaction-workspace contact.history.highlight-current-interaction false At the next interaction
interaction-workspace contact.history.media-filters voice,email,chat,sms When the application is started or restarted.
interaction-workspace contact.history-quick-search-attributes Subject When the application is started or restarted.
interaction-workspace contact.history-search-attribute-group.<group-name> When the application is started or restarted.
interaction-workspace contact.history-search-attributes Status,StartDate,EndDate,Subject When the application is started or restarted.
interaction-workspace contact.last-called-agent.enable true Immediately.
interaction-workspace contact.last-called-agent.<media-type>.enable true Immediately.
interaction-workspace contact.lookup.auto-assign-mode true At the next interaction
interaction-workspace contact.lookup.enable true Immediately.
interaction-workspace contact.lookup.enable-create-contact true Immediately.
interaction-workspace contact.lookup.voice.use-dialed-phone-number false When the application is started or restarted.
interaction-workspace contact.lookup.<media-type>.auto-assign-mode true
interaction-workspace contact.lookup.<media-type>.enable true Immediately.
interaction-workspace contact.lookup.<media-type>.enable-create-contact true Immediately.
interaction-workspace contact.mandatory-attributes FirstName,LastName When the application is started or restarted.
interaction-workspace contact.metrics.enable-interactions-in-progress true When the application is started or restarted.
interaction-workspace contact.metrics.time-frame-customer-notification 1 When the application is started or restarted.
interaction-workspace contact.multiple-value-attributes EmailAddress,PhoneNumber When the application is started or restarted.
interaction-workspace contact.myhistory-default-time-filter-main 1W When the application is started or restarted.
interaction-workspace contact.myhistory-displayed-columns Status,Subject,StartDate,EndDate When the application is started or restarted.
interaction-workspace contact.myhistory-displayed-columns-treeview Status,Subject,StartDate When the application is started or restarted.
interaction-workspace contact.myhistory-quick-search-attributes Subject When the application is started or restarted.
interaction-workspace contact.threading-ucs-interaction.enable true Immediately.
interaction-workspace contact.timeout-delay 60 When the application is started or restarted.
interaction-workspace contact.ucs-interaction.<media-type>.enable-create true Immediately.
interaction-workspace contact.ucs-interaction.<media-type>.enable-lookup true Immediately.
interaction-workspace contact.ucs-interaction.<media-type>.use-server-date false When the application is started or restarted.
interaction-workspace dial-plan-rule-<name> When the application is started or restarted.
interaction-workspace disaster-recovery.auto-restore true When the application is started or restarted
interaction-workspace disaster-recovery.disable-login-errors false When the application is started or restarted.
interaction-workspace disaster-recovery.enabled false When the application is started or restarted
interaction-workspace disaster-recovery.eservices-random-delay-range 5 When the application is started or restarted
interaction-workspace disaster-recovery.eservices-site When the application is started or restarted
interaction-workspace disaster-recovery.peer-site DRPeer When the application is started or restarted
interaction-workspace disaster-recovery.preferred-site Preferred When the application is started or restarted
interaction-workspace disaster-recovery.restore-agent-state true When the application is started or restarted.
interaction-workspace disaster-recovery.timeout 60 When the application is started or restarted
interaction-workspace disaster-recovery.wait-for-sipphone-timeout 0 When the application is started or restarted
interaction-workspace display-format.acd-queue.name $ACDQueue.AnnexValue$|$ACDQueue.DictionaryValue$|$ACDQueue.Alias$|$ACDQueue.Number$@$ACDQueue.Location$ Immediately.
interaction-workspace display-format.action-code.name $ActionCode.AnnexValue$|$ActionCode.DictionaryValue$|$ActionCode.Name$ Immediately.
interaction-workspace display-format.agent-group.name $AgentGroup.AnnexValue$|$AgentGroup.DictionaryValue$|$AgentGroup.Name$ Immediately.
interaction-workspace display-format.agent-name $Agent.FullName$|$Agent.UserName$ Immediately.
interaction-workspace display-format.business-attribute.name $BusinessAttribute.AnnexValue$|$BusinessAttribute.DictionaryValue$|$BusinessAttribute.DisplayName$ Immediately.
interaction-workspace display-format.caller-name $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$ Immediately.
interaction-workspace display-format.case-name-format $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$ Immediately
interaction-workspace display-format.chat-agent-name $ChatAgent.FullName$|$ChatAgent.Nickname$|$ChatAgent.UserName$ Immediately.
interaction-workspace display-format.contact-name $Contact.FullName$ Immediately.
interaction-workspace display-format.current-agent-name $Agent.FullName$|$Agent.UserName$ Immediately.
interaction-workspace display-format.customer-name-format $Contact.FirstName$ $Contact.LastName$|$Party.DisplayName$ Immediately
interaction-workspace display-format.field.name $Field.AnnexValue$|$Field.DictionaryValue$|$Field.Name$ Immediately
interaction-workspace display-format.folder.name $Folder.AnnexValue$|$Folder.DictionaryValue$|$Folder.Name$ Immediately
interaction-workspace display-format.interaction-callback-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-chat-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-email-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-im-name $Interaction.Type$ $Interaction.MainParty$ Immediately.
interaction-workspace display-format.interaction-outbound-pull-preview-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-outbound-push-preview-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-queue.name $InteractionQueue.AnnexValue$|$InteractionQueue.DictionaryValue$|$InteractionQueue.DisplayName$ When the application is started or restarted.
interaction-workspace display-format.interaction-sms-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-voice-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.interaction-workitem-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately.
interaction-workspace display-format.party-name-format $Party.DisplayName$ Immediately.
interaction-workspace display-format.routing-point.name $RoutingPoint.AnnexValue$|$RoutingPoint.DictionaryValue$|$RoutingPoint.Alias$|$RoutingPoint.Number$@$RoutingPoint.Location$ Immediately.
interaction-workspace display-format.skill.name $Skill.AnnexValue$|$Skill.DictionaryValue$|$Skill.Name$ Immediately.
interaction-workspace display-format.virtual-queue.name $VirtualQueue.AnnexValue$|$VirtualQueue.DictionaryValue$|$VirtualQueue.Alias$|$VirtualQueue.Number$@$VirtualQueue.Location$ Immediately.
interaction-workspace display-format.workbin.name $Workbin.AnnexValue$|$Workbin.DictionaryValue$|$Workbin.DisplayName$ Immediately.
interaction-workspace editor.font-size-units point At the next interaction.
interaction-workspace editor.shortcuts.prefix # Immediately
interaction-workspace editor.user-agent-http-header Mozilla/4.0 (compatible; MSIE 7.0) At next interaction.
interaction-workspace email.attachment-download-timeout 20 Immediately.
interaction-workspace email.auto-answer false At the next interaction.
interaction-workspace email.auto-answer.enable-reject false At the next interaction
interaction-workspace email.auto-answer.timer 0 At the next interaction.
interaction-workspace email.default-queue At the next interaction.
interaction-workspace email.forward.enable-cc-addresses false At the next interaction.
interaction-workspace email.forward.enable-instructions false At the next interaction.
interaction-workspace email.forward.enable-multiple-to-addresses false At the next interaction.
interaction-workspace email.forward-queue Immediately.
interaction-workspace email.from-addresses $EMAILSERVER$ When the application is started or restarted.
interaction-workspace email.html-format true At the next interaction.
interaction-workspace email.include-original-text-in-reply true At the next interaction.
interaction-workspace email.include-standard-response-subject-on-insert false At the next interaction.
interaction-workspace email.inline-forward-prefix Fwd: Immediately.
interaction-workspace email.inline-forward-queue Immediately.
interaction-workspace email.mandatory-subject false At next attempt to send an email.
interaction-workspace email.max-attachments-size 0 At the next interaction.
interaction-workspace email.move-inbound-to-in-progress-workbin-on-reply false At the next interaction.
interaction-workspace email.outbound.editable-bcc-addresses true At the next interaction.
interaction-workspace email.outbound.editable-cc-addresses true At the next interaction.
interaction-workspace email.outbound.editable-to-addresses true At the next interaction.
interaction-workspace email.outbound-queue Immediately.
interaction-workspace email.prompt-for-done false At the next interaction.
interaction-workspace email.pull-from-history-isenabled true Immediately.
interaction-workspace email.qa-review-dispositions-business-attribute At the next interaction.
interaction-workspace email.quote-char > Immediately.
interaction-workspace email.quote-header On <date>, <contact> wrote: Immediately.
interaction-workspace email.reply-format auto At the next interaction.
interaction-workspace email.reply-prefix Re:<SPACE> Immediately.
interaction-workspace email.restricted-attachment-file-types At the next interaction.
interaction-workspace email.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace email.set-ownerid-on-send true At the next interaction.
interaction-workspace email.signature At the next interaction.
interaction-workspace email.toast-information-key Subject At the next interaction.
interaction-workspace eservices.disconnect-on-logoff false When the application is started or restarted.
interaction-workspace eservices.session-restore-mediatype chat,email,sms At the next interaction.
interaction-workspace eservices.session-restore-timeout 0 At the next interaction.
interaction-workspace expression.callable-phone-number No default value When the application is started or restarted
interaction-workspace expression.email-address \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)* At the next interaction.
interaction-workspace expression.outbound-campaign-phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ At the next interaction.
interaction-workspace expression.phone-number (?:(?:[\+]?([\d]{1,3}(?:[ ]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:[ ]+|[\-.])?)?([\d]{5,}) At the next interaction.
interaction-workspace expression.phone-number.supported-characters 0123456789#* At the next interaction.
interaction-workspace expression.team-communicator-phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ At the next use of Team Communicator.
interaction-workspace expression.url See description. At the next interaction.
interaction-workspace gadget-statistics.displayed-call-center-statistics Immediately.
interaction-workspace gadget-statistics.displayed-kpis Immediately.
interaction-workspace gadget-statistics.nb-tagged-stats-per-page 5 When the application is started or restarted.
interaction-workspace gadget-statistics.show true When the application is started or restarted.
interaction-workspace gadget.window-title $Window.Title$ Immediately.
interaction-workspace general.configuration-agent-collection-loading-method read-objects When the application is started or restarted.
interaction-workspace general.configuration-business-attribute-cache-preload When the application is started or restarted.
interaction-workspace general.configuration-object-collection-cache-timeout 0 When the application is started or restarted.
interaction-workspace general.configuration-transaction-cache-preload When the application is started or restarted.
interaction-workspace general.configuration-update-notification All When the application is started or restarted.
interaction-workspace general.gad.attached-data false At the next interaction.
interaction-workspace general.non-unicode-connection-encoding When the application is started or restarted
interaction-workspace general.writable-downloaded-attachment-file-types No default value At next attachment download.
interaction-workspace gui.editor-zoom-range 100 When the application is started or restarted.
interaction-workspace gui.emoji-font-name Segoe UI At the next interaction.
interaction-workspace gui.magnification-factor normal When the application is started or restarted.
interaction-workspace gui.themes Default,HighContrast,Blue,Royale,Fancy When the application is started or restarted.
interaction-workspace im.agent.prompt-color #FF2E6599 Immediately.
interaction-workspace im.agent.text-color #FF3D464D Immediately.
interaction-workspace im.auto-answer false When the application is started or restarted.
interaction-workspace im.new-message-bell Immediately
interaction-workspace im.other-agent.prompt-color #FF295B00 Immediately.
interaction-workspace im.other-agent.text-color #FF3D464D Immediately.
interaction-workspace im.prompt-for-end false At the next interaction.
interaction-workspace im.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace im.simple-transcript false Immediately
interaction-workspace im.system.text-color #FF8C8C8C Immediately.
interaction-workspace im.time-stamp true Immediately.
interaction-workspace im.toast-timeout 10 At the next interaction.
interaction-workspace interaction.auto-focus true When the application is started or restarted.
interaction-workspace interaction.auto-focus.<media-type> true When the application is started or restarted.
interaction-workspace interaction-bar.allows-floating-transparency true When the application is started or restarted.
interaction-workspace interaction-bar.detail-tooltip.max-height 164 Immediately.
interaction-workspace interaction-bar.enable-quick-access true When application is started or restarted.
interaction-workspace interaction-bar.quick-access-auto-open true When the application is started or restarted.
interaction-workspace interaction-bar.quick-access-auto-open.<media-type> true When the application is started or restarted.
interaction-workspace interaction-bar.quick-access-modes Pinned,Floating At the next interaction.
interaction-workspace interaction-bar.quick-access-modes.<media-type> Pinned,Floating At the next interaction.
interaction-workspace interaction.case-data.content History,CaseData At the next interaction.
interaction-workspace interaction.case-data.enable-url-preview false At the next interaction.
interaction-workspace interaction.case-data.format-business-attribute At the next interaction
interaction-workspace interaction.case-data.frame-color #FF17849D At the next interaction.
interaction-workspace interaction.case-data.header-foreground-color #FFFFFFFF At the next interaction.
interaction-workspace interaction.case-data.is-read-only-on-idle true At the next interaction.
interaction-workspace interaction.consult-user-data public Immediately.
interaction-workspace interaction.disposition.display-mode tree-view When the application is started or restarted.
interaction-workspace interaction.disposition.email.mandatory-actions No default value The next time an agent transfers and/or forwards an e-mail interaction.
interaction-workspace interaction.disposition.is-mandatory false Immediately.
interaction-workspace interaction.disposition.is-read-only-on-idle false Immediately.
interaction-workspace interaction.disposition.key-name DispositionCode Immediately.
interaction-workspace interaction.disposition.use-attached-data false Immediately.
interaction-workspace interaction.disposition.use-connection-id true Immediately.
interaction-workspace interaction.disposition.value-business-attribute DispositionCode Immediately.
interaction-workspace interaction.evaluate-real-party-for-agent true When the application is started or restarted.
interaction-workspace interaction.evaluate-real-party-for-agent.expression .* When the application is started or restarted.
interaction-workspace interaction-management.available-interaction-page-sizes 5,10,25,50 When the application is started or restarted.
interaction-workspace interaction-management.filters When the application is started or restarted.
interaction-workspace interaction-management.interactions-filter.displayed-columns From,To,Subject,Received When the application is started or restarted.
interaction-workspace interaction-management.snapshot-timeout-delay 10 Immediately
interaction-workspace interaction.override-option-key IW_OverrideOptions At the next interaction.
interaction-workspace interaction.reject-route At the next interaction.
interaction-workspace interaction.unconditional-force-close false Immediately
interaction-workspace interaction.window.popup-topmost-z-order true At the next interaction if the value is changed to 'true', or when the application is started or restarted if the value is changed to 'false'.
interaction-workspace interaction.window.show-case-interaction-panel-button true At the next interaction.
interaction-workspace interaction.window.show-in-taskbar true At the next interaction.
interaction-workspace interaction.window-title ($Contact.FirstName$ $Contact.LastName$ When the application is started or restarted.
interaction-workspace interactions.window.allows-transparency-on-winos6 false At the next interaction.
interaction-workspace intercommunication.chat.conference.invite-timeout 30 At the next interaction.
interaction-workspace intercommunication.chat.queue At the next interaction.
interaction-workspace intercommunication.chat.routing-based-actions At the next interaction.
interaction-workspace intercommunication.chat.routing-based-targets At the next interaction.
interaction-workspace intercommunication.email.queue At the next interaction.
interaction-workspace intercommunication.email.routing-based-actions At the next interaction.
interaction-workspace intercommunication.email.routing-based-targets At the next interaction.
interaction-workspace intercommunication.im.routing-based-actions MakeIM When the application is started or restarted.
interaction-workspace intercommunication.im.routing-based-targets At the next interaction.
interaction-workspace intercommunication.im.routing-points At the next interaction.
interaction-workspace intercommunication.sms.queue At the next interaction.
interaction-workspace intercommunication.sms.routing-based-actions OneStepTransfer At the next interaction.
interaction-workspace intercommunication.sms.routing-based-targets At the next interaction.
interaction-workspace intercommunication.voice.routing-based-actions MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer At the next interaction.
interaction-workspace intercommunication.voice.routing-based-targets At the next interaction.
interaction-workspace intercommunication.voice.routing-points At the next interaction.
interaction-workspace intercommunication.voicemail.enabled-target-types Agent,AgentGroup Immediately
interaction-workspace intercommunication.voicemail.routing-points No default value Immediately
interaction-workspace intercommunication.<media-type>.queue At the next interaction.
interaction-workspace intercommunication.<media-type>.routing-based-actions At the next interaction.
interaction-workspace intercommunication.<media-type>.routing-based-targets At the next interaction.
interaction-workspace keyboard.hotkey.agent-not-ready When the application is started or restarted.
interaction-workspace keyboard.hotkey.agent-not-ready-with-reason.<action-code> When the application is started or restarted.
interaction-workspace keyboard.hotkey.agent-ready When the application is started or restarted.
interaction-workspace keyboard.hotkey.decrease-microphone-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.decrease-speaker-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.hold-active-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.increase-microphone-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.increase-speaker-volume-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.mute-microphone-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.mute-speaker-active-sip-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.release-active-call When the application is started or restarted.
interaction-workspace keyboard.hotkey.toaster.accept When the application is started or restarted.
interaction-workspace keyboard.hotkey.toaster.decline When the application is started or restarted.
interaction-workspace keyboard.shortcut.action.help F1 When the application is started or restarted.
interaction-workspace keyboard.shortcut.campaign.get-record Ctrl+Shift+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.assigncontact Ctrl+A When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.reset Ctrl+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.contact.save Ctrl+S When the application is started or restarted.
interaction-workspace keyboard.shortcut.hamburger.open When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.add-attachments When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.conference When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.end When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.chat.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.consult When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.add-attachments When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.cancelforward When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.completeforward When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.delete When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.forward When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.inline-forward When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.interim-send When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.print When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.put-back-to-origin-queue Ctrl+Shift+B When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.reply Ctrl+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.reply-all Ctrl+Shift+A When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.save Ctrl+S When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.save-in-workbin Ctrl+Shift+W When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.send Ctrl+Return When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.email.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.im.release Ctrl+D When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.mark-done Ctrl+E When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.call-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.cancel-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.mark-done When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.mark-done-get-next Ctrl+E When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.preview.reject-record When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.pull-preview.mark-done When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.pull-preview.mark-done-get-next When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.sms.delete When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.sms.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.answer-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.hold-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.pause-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.reconnect-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.release-call Ctrl+D When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.resume-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.resume-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.single-step-conference When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.single-step-transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.start-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.voice.stop-recording-call When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.webcallback.call-contact When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.webcallback.mark-done When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.workitem.move-to-workbin When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.workitem.put-back-to-origin-queue When the application is started or restarted.
interaction-workspace keyboard.shortcut.interaction.workitem.transfer When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.logout Ctrl+Alt+X When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.not-ready Ctrl+Alt+N When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.not-ready-after-call-work Ctrl+Alt+Z When the application is started or restarted.
interaction-workspace keyboard.shortcut.state.ready Ctrl+Alt+R When the application is started or restarted.
interaction-workspace keyboard.shortcut.team-communicator.focus No default value When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.chat.bargein When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.chat.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.bargein When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.coaching When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.monitor When the application is started or restarted.
interaction-workspace keyboard.shortcut.teamlead.voice.stop-monitoring When the application is started or restarted.
interaction-workspace keyboard.shortcut.toaster.accept Ctrl+G When the application is started or restarted.
interaction-workspace keyboard.shortcut.toaster.decline Ctrl+M When the application is started or restarted.
interaction-workspace kpi.displayed-kpis Immediately.
interaction-workspace kpi.refresh-time 10 When the application is started or restarted.
interaction-workspace kpi.show-agent-groups true When the application is started or restarted.
interaction-workspace license.lrm-enabled false When the application is started or restarted.
interaction-workspace log.default-filter-type Copy Immediately.
interaction-workspace log.ESDK All Immediately.
interaction-workspace log.expire 10 Immediately.
interaction-workspace log.filter-data.<keyName> Copy Immediately.
interaction-workspace log.max-age 10 When the application is started or restarted.
interaction-workspace log.PSDK Standard Immediately.
interaction-workspace log.PSDK.SwitchPolicy Standard Immediately.
interaction-workspace log.segment 10MB When the application is started or restarted.
interaction-workspace log.Trace $Application.RootApplicationData$\log\InteractionWorkspace Immediately.
interaction-workspace log.verbose Trace Immediately.
interaction-workspace login.available-place-groups When the application is started or restarted.
interaction-workspace login.chat.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.chat.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.chat.is-auto-ready false When the application is started or restarted.
interaction-workspace login.default-place When the application is started or restarted.
interaction-workspace login.email.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.email.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.email.is-auto-ready false When the application is started or restarted.
interaction-workspace login.enable-login-without-channel true When the application is started or restarted.
interaction-workspace login.enable-place-completion true When the application is started or restarted.
interaction-workspace login.enable-same-agent-place true When the application is started or restarted.
interaction-workspace login.im.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.im.available-queues ACDQueue When the application is started or restarted.
interaction-workspace login.im.can-unactivate-channel false When the application is started or restarted
interaction-workspace login.im.is-auto-ready false When the application is started or restarted
interaction-workspace login.im.prompt-agent-login-id false When the application is started or restarted.
interaction-workspace login.im.prompt-dn-password false When the application is started or restarted.
interaction-workspace login.im.prompt-queue false When the application is started or restarted.
interaction-workspace login.place-location-source standard When the application is started or restarted.
interaction-workspace login.place-selection-type Place When the application is started or restarted.
interaction-workspace login.place-state-timeout 30 When the application is started or restarted.
interaction-workspace login.prompt-place false When the application is started or restarted.
interaction-workspace login.sip-cluster.phone-number When the application is started or restarted.
interaction-workspace login.sip-cluster.store-recent-phone-number true When the application is started or restarted.
interaction-workspace login.sms.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.sms.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.sms.is-auto-ready false When the application is started or restarted.
interaction-workspace login.store-recent-place true When the application is started or restarted.
interaction-workspace login.store-username true When the application is started or restarted.
interaction-workspace login.voice.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.voice.available-queues ACDQueue When the application is started or restarted.
interaction-workspace login.voice.can-unactivate-channel false When the application is started or restarted
interaction-workspace login.voice.force-relogin false When the application is started or restarted
interaction-workspace login.voice.is-auto-ready false When the application is started or restarted
interaction-workspace login.voice.prompt-agent-login-id false At the next interaction
interaction-workspace login.voice.prompt-dn-less-phone-number false When the application is started or restarted.
interaction-workspace login.voice.prompt-dn-password false When the application is started or restarted.
interaction-workspace login.voice.prompt-queue true When the application is started or restarted.
interaction-workspace login.webcallback.auto-not-ready-reason When the application is started or restarted
interaction-workspace login.webcallback.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.webcallback.is-auto-ready false When the application is started or restarted.
interaction-workspace login.workmode unknown When the application is started or restarted or if the agent changes place.
interaction-workspace login.<media-type>.auto-not-ready-reason false When the application is started or restarted.
interaction-workspace login.<media-type>.can-unactivate-channel false When the application is started or restarted.
interaction-workspace login.<media-type>.is-auto-ready false When the application is started or restarted.
interaction-workspace logout.enable-exit-on-logoff-error true When the application is started or restarted.
interaction-workspace logout.voice.use-login-queue-on-logout true When the application is started or restarted.
interaction-workspace main-window.bypass-auto-hide-conditions false When the application is started or restarted.
interaction-workspace main-window.window-title $Window.Title$ Immediately.
interaction-workspace openmedia.bundle.sms sms,smssession When the application is started or restarted.
interaction-workspace openmedia.workitem-channels When the application is started or restarted.
interaction-workspace options.clean-up-former-record-location false When the application is started or restarted.
interaction-workspace options.record-location When the application is started or restarted.
interaction-workspace options.record-option-locally-only false When the application is started or restarted.
interaction-workspace outbound.call-result-automatically-selected At the next interaction.
interaction-workspace outbound.call-result-is-mandatory false Immediatly.
interaction-workspace outbound.call-result-values Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber At the next interaction.
interaction-workspace outbound-callback.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace outbound.callback-types personal,campaign At the next interaction.
interaction-workspace outbound.campaign-stale-timeout 0 When the application is started or restarted.
interaction-workspace outbound.complete-record-before-transfer false At the next transfer attempt.
interaction-workspace outbound.fields.float-separator-in-db Immediately.
interaction-workspace outbound.load-at-startup false When the application is started or restarted.
interaction-workspace outbound.push-preview.auto-answer false At the next interaction.
interaction-workspace outbound.push-preview.auto-answer.enable-reject false At the next interaction.
interaction-workspace outbound.push-preview.auto-answer.timer 0 At the next interaction.
interaction-workspace outbound.push-preview.media-types outboundpreview When the application is started or restarted.
interaction-workspace outbound.push-preview.use-combined-channel true When the application is started or restarted.
interaction-workspace outbound.record-information.frame-color #FF17849D At the next interaction.
interaction-workspace outbound.record-information.header-foreground-color #FFFFFFFF At the next interaction.
interaction-workspace outbound.sound.campaign-updated At the next interaction.
interaction-workspace outbound.timed-preview-auto-dial -1 At the next interaction.
interaction-workspace outbound.treatment-mode none Immediately.
interaction-workspace presence.evaluate-presence true When the application is started or restarted.
interaction-workspace printing.use-print-preview true Immediately.
interaction-workspace reporting.case.report-case-in-focus-duration false When the application is started or restarted.
interaction-workspace reporting.include-acw-time false At the next interaction.
interaction-workspace screen-recording.client.max-attempts 5 When the application is started or restarted.
interaction-workspace screen-recording.client.ping-interval 10000 When the application is started or restarted.
interaction-workspace screen-recording.client.port 443 When the application is started or restarted.
interaction-workspace screen-recording.client.secure-connection true When the application is started or restarted.
interaction-workspace screen-recording.htcc.peer_uri When the application is started or restarted.
interaction-workspace screen-recording.htcc.uri When the application is started or restarted.
interaction-workspace security.disable-rbac false When the application is started or restarted.
interaction-workspace security.enable-debug-information false Immediately.
interaction-workspace security.inactivity-not-ready-reason When the application is started or restarted.
interaction-workspace security.inactivity-set-agent-not-ready true When the application is started or restarted.
interaction-workspace security.inactivity-timeout 0 When the application is started or restarted.
interaction-workspace sip-cluster.data-center-locations When the application is started or restarted.
interaction-workspace sip-cluster.reconnect-timeout 10 Immediatly.
interaction-workspace sipendpoint.authenticate-with-dn-password false At next Log Off operation or at next login.
interaction-workspace sipendpoint.codecs.g729/8000.fmtp annexb=yes When the application is started or restarted.
interaction-workspace sipendpoint.codecs.h264.fmtp profile-level-id=420028 When the application is started or restarted.
interaction-workspace sipendpoint.enable-ipv6 auto When the application is started or restarted.
interaction-workspace sipendpoint.exit-on-voice-logoff false At next Log Off operation or at next login.
interaction-workspace sipendpoint.headset-enforce-configured-usage false When the application is started or restarted.
interaction-workspace sipendpoint.headset-replugged-set-ready true When the application is started or restarted.
interaction-workspace sipendpoint.headset-unplugged.not-ready-reason When the application is started or restarted.
interaction-workspace sipendpoint.headset-unplugged-set-not-ready true When the application is started or restarted.
interaction-workspace sipendpoint.init-attempt-nb 10 When the application is started or restarted.
interaction-workspace sipendpoint.init-attempt-timer 1 When the application is started or restarted.
interaction-workspace sipendpoint.ip-version auto When the application is started or restarted.
interaction-workspace sipendpoint.log.expire 10 When the application is started or restarted.
interaction-workspace sipendpoint.log.segment 10MB When the application is started or restarted.
interaction-workspace sipendpoint.log.verbose Trace When the application is started or restarted.
interaction-workspace sipendpoint.policy.device.audio_in_device When the application is started or restarted.
interaction-workspace sipendpoint.policy.device.audio_out_device When the application is started or restarted.
interaction-workspace sipendpoint.policy.device.capture_device When the application is started or restarted.
interaction-workspace sipendpoint.policy.device.headset_name When the application is started or restarted.
interaction-workspace sipendpoint.policy.device.use_headset 1 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.include_mac_address 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.public_address Empty string which is fully equivalent to the $auto value. When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.rtp_inactivity_timeout 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.rtp_port_max 9999 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.rtp_port_min 9000 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.sip_port_max 5080 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.sip_port_min 5060 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.tcp_port_max 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.tcp_port_min 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.video_max_bitrate 1000 When the application is started or restarted.
interaction-workspace sipendpoint.policy.endpoint.webrtc_audio_layer 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.agc_mode 1 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.auto_accept_video 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.auto_answer 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.dtmf_method rfc2833 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.dtx_mode 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.reject_session_when_headset_na 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.ringback_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.ringback_file When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.rx_agc_mode 0 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.sip_code_when_headset_na 480 When the application is started or restarted.
interaction-workspace sipendpoint.policy.session.vad_level 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.domain When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.ice_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.stun_server When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.stun_server_port 3478 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.turn_password When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.turn_relay_type 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.turn_server When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.turn_server_port 3478 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.nat.turn_user_name When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.reg_interval 30 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.reg_match_received_rport 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy0.reg_timeout 1800 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.domain When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.ice_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.stun_server When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.stun_server_port 3478 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.turn_password When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.turn_relay_type 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.turn_server When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.turn_server_port 3478 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.nat.turn_user_name When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.reg_interval 30 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.reg_match_received_rport 0 When the application is started or restarted.
interaction-workspace sipendpoint.proxies.proxy1.reg_timeout 1800 When the application is started or restarted.
interaction-workspace sipendpoint.retain-volume-settings-between-sessions false When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-address When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-address.peer When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-port When the application is started or restarted.
interaction-workspace sipendpoint.sbc-register-port.peer When the application is started or restarted.
interaction-workspace sipendpoint.standalone.certificate-search-value When the application is started or restarted.
interaction-workspace sipendpoint.standalone.port 8000 When the application is started or restarted.
interaction-workspace sipendpoint.standalone.protocol When the application is started or restarted.
interaction-workspace sipendpoint.standalone.security-level 0 When the application is started or restarted.
interaction-workspace sipendpoint.standalone.subject-criteria At next application start.
interaction-workspace sipendpoint.standalone.subject-matching-properties When the application is started or restarted.
interaction-workspace sipendpoint.standalone.vdi-detection-model auto When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.enable_logging 1 When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.log_filter When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.log_level 0 When the application is started or restarted.
interaction-workspace sipendpoint.system.diagnostics.log_options_provider gsip=2, webrtc=(warning) When the application is started or restarted.
interaction-workspace sipendpoint.system.security.cert_file When the application is started or restarted.
interaction-workspace sipendpoint.system.security.tls_enabled 0 When the application is started or restarted.
interaction-workspace sipendpoint.system.security.use_srtp optional When the application is started or restarted.
interaction-workspace sipendpoint.transport-protocol UDP When the application is started or restarted.
interaction-workspace sipendpoint.video.always-on-top true When the application is started or restarted.
interaction-workspace sipendpoint.video.auto-activate true When the application is started or restarted.
interaction-workspace sipendpoint.video.camera-frame-rate 30 When the application is started or restarted.
interaction-workspace sipendpoint.video.camera-frame-size 352x288 When the application is started or restarted.
interaction-workspace sipendpoint.video.camera-render-format 6 When the application is started or restarted.
interaction-workspace sipendpoint.video.thumbnail-ratio 0.25 When the application is started or restarted.
interaction-workspace sms.agent.prompt-color #FF2E6599 Immediately.
interaction-workspace sms.agent.text-color #FF3D464D Immediately.
interaction-workspace sms.auto-answer false At the next interaction.
interaction-workspace sms.auto-answer.enable-reject false At the next interaction.
interaction-workspace sms.auto-answer.timer 0 At the next interaction.
interaction-workspace sms.client.prompt-color #FFAF4F0B Immediately.
interaction-workspace sms.client.text-color #FF3D464D Immediately.
interaction-workspace sms.default-queue At the next interaction.
interaction-workspace sms.from-numbers-business-attribute At the next interaction.
interaction-workspace sms.max-message-number 8 At the next interaction.
interaction-workspace sms.other-agent.prompt-color #FF295B00 Immediately.
interaction-workspace sms.other-agent.text-color #FF3D464D Immediately.
interaction-workspace sms.outbound-queue Immediately.
interaction-workspace sms.prompt-for-done false At the next interaction.
interaction-workspace sms.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace sms.simple-transcript false Immediately
interaction-workspace sms.subject-max-chars 25 At the next interaction.
interaction-workspace sms.system.text-color #FF8C8C8C Immediately
interaction-workspace sms.time-stamp true Immediately.
interaction-workspace sms.transcript-time-frame 24 At the next interaction.
interaction-workspace sounds.preloadfiles Sounds\Ring.mp3 When the application is started or restarted..
interaction-workspace spellchecker.chat.prompt-on-send false At the next interaction.
interaction-workspace spellchecker.corporate-dictionary When the application is started or restarted.
interaction-workspace spellchecker.corporate-dictionary-file When the application is started or restarted.
interaction-workspace spellchecker.email.prompt-on-send false At the next interaction.
interaction-workspace spellchecker.im.prompt-on-send false At the next interaction.
interaction-workspace spellchecker.sms.prompt-on-send false At the next interaction.
interaction-workspace spellchecker.<media-type>.prompt-on-send false At the next interaction.
interaction-workspace standard-response.auto-append-star-to-search true At the next search.
interaction-workspace standard-response.categories $All$ At the next interaction.
interaction-workspace standard-response.default-search-type AnyKeyword At the next interaction.
interaction-workspace standard-response.enable-usage-feedback true At the next interaction.
interaction-workspace standard-response.field.<CustomFieldCode> At the next interaction.
interaction-workspace standard-response.languages $All$ At the next interaction.
interaction-workspace standard-response.shortcuts.<keyword> No default value At the next interaction.
interaction-workspace standard-response.suggested-responses-min-relevancy 50 At the next interaction.
interaction-workspace statistics.displayed-statistics Immediately.
interaction-workspace statistics.queues Immediately.
interaction-workspace statistics.refresh-time 10 When the application is started or restarted.
interaction-workspace statistics.routing-points Immediately.
interaction-workspace system-tray.tooltip $Application.Title$ When the application is started or restarted.
interaction-workspace teamcommunicator.add-recent-filters.voice At next interaction event.
interaction-workspace teamcommunicator.always-clear-textbox-on-new-interaction true Immediately.
interaction-workspace teamcommunicator.contact-favorite-fields Category,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace teamcommunicator.corporate-favorites When the application is started or restarted.
interaction-workspace teamcommunicator.corporate-favorites-file When the application is started or restarted.
interaction-workspace teamcommunicator.custom-favorite-fields Category,FirstName,LastName,PhoneNumber,EmailAddress When the application is started or restarted.
interaction-workspace teamcommunicator.interaction-queue-presence-metrics interaction-queue-presence When the application is started or restarted.
interaction-workspace teamcommunicator.internal-favorite-fields Category,DisplayName When the application is started or restarted.
interaction-workspace teamcommunicator.list-filter-showing Agent,AgentGroup,Skill,RoutingPoint,Queue,InteractionQueue,Contact,CustomContact When the application is started or restarted.
interaction-workspace teamcommunicator.list-status-reachable NotReady When the application is started or restarted.
interaction-workspace teamcommunicator.load-at-startup true When the application is started or restarted.
interaction-workspace teamcommunicator.max-favorites-size 50 When the application is started or restarted.
interaction-workspace teamcommunicator.max-suggestion-size 10 When the application is started or restarted.
interaction-workspace teamcommunicator.queue-presence-metrics queue-presence When the application is started or restarted.
interaction-workspace teamcommunicator.recent-max-records 10 When the application is started or restarted.
interaction-workspace teamcommunicator.request-start-timer 300 When the application is started or restarted.
interaction-workspace teamcommunicator.routing-point-presence-metrics routing-point-presence When the application is started or restarted.
interaction-workspace teamlead.monitoring-scope call Immediately.
interaction-workspace toast.case-data.content History,CaseData At the next interaction.
interaction-workspace toast.case-data.format-business-attribute At the next interaction
interaction-workspace toast.window-title ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) - $Window.Title$ Immediately.
interaction-workspace views.CaseContactRegion.activate-order InteractionContactInformationView,InteractionContactHistoryView When the views are instantiated.
interaction-workspace views.CaseContactRegion.order InteractionContactInformationView,InteractionContactHistoryView When the views are instantiated.
interaction-workspace views.CaseViewSideButtonRegion.order InteractionContainerSideButtonView,SRLSideButtonView When the views are instantiated.
interaction-workspace views.ContactInfoHistoryMultiRegion.activate-order ContactInformationView,ContactHistoryView When the views are instantiated.
interaction-workspace views.ContactInfoHistoryMultiRegion.order ContactInformationView,ContactHistoryView When the views are instantiated.
interaction-workspace views.ContactTabBottomHistoryMultiRegion.activate-order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.ContactTabBottomHistoryMultiRegion.order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.InteractionDetailsRegion.activate-order NotepadVoiceNotepadView,DispositionsView When the views are instantiated.
interaction-workspace views.InteractionDetailsRegion.order DispositionsView,NotepadVoiceNotepadView When the views are instantiated.
interaction-workspace views.ToolbarWorkplaceRegion.activate-order MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView When the views are instantiated.
interaction-workspace views.ToolbarWorkplaceRegion.order MyPlaceStatusView,myCampaignsListView,MyContactHistory,MyStatisticsView,MyCallCenterStatisticsView When the views are instantiated.
interaction-workspace views.ToolbarWorksheetButtonRegion.order MyWorkplaceButtonView,MainToolbarWorkbinsContainerButtonView,MainToolbarContainerButtonView,MainToolbarContainerAlertMessageButtonView When the views are instantiated.
interaction-workspace views.WorkbinsTabBottomHistoryMultiRegion.activate-order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace views.WorkbinsTabBottomHistoryMultiRegion.order ContactDetailView,ContactHistoryNotepadView,ContactHistoryCaseDataView When the views are instantiated.
interaction-workspace voice.after-call-work-extension untimed Immediately
interaction-workspace voice.auto-answer false At the next interaction.
interaction-workspace voice.auto-answer.enable-reject false At the next interaction.
interaction-workspace voice.auto-answer.timer 0 At the next interaction.
interaction-workspace voice.cancel-after-call-work-on-done false Immediately.
interaction-workspace voice.dtmf-inactivity-typing-timeout 500 At the next interaction.
interaction-workspace voice.enable-agent-reservation false When the applicationis started or restarted.
interaction-workspace voice.enable-init-conference false At the next interaction.
interaction-workspace voice.end-consultation-method reconnect At the next interaction.
interaction-workspace voice.hold-indicator-timer 30,60 At the next interaction.
interaction-workspace voice.hybrid-switch-preference No default value When the application is started or restarted.
interaction-workspace voice.mark-done-on-release false At the next interaction.
interaction-workspace voice.nb-max-independent-calls 0 When the application is started or restarted
interaction-workspace voice.one-step-trsf-mode default When the application is started or restarted.
interaction-workspace voice.prompt-for-end false At the next interaction.
interaction-workspace voice.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace voice.show-hold-duration false At the next interaction.
interaction-workspace voice.show-post-call-duration false At the next interaction.
interaction-workspace voice.sip-preview-bell At the next interaction.
interaction-workspace voicemail.access-number When the application is started or restarted.
interaction-workspace voicemail.notification-types personal,public At the next change of the counter that tracks the number of voicemail messages.
interaction-workspace warm-standby.reconnection-random-delay-range 2 When the application is started or restarted
interaction-workspace warm-standby.retry-delay 10 When the application is started or restarted
interaction-workspace webcallback.auto-answer false At the next interaction.
interaction-workspace webcallback.auto-answer.enable-reject false At the next interaction.
interaction-workspace webcallback.auto-answer.timer 0 At the next interaction.
interaction-workspace webcallback.auto-dial false At the next interaction.
interaction-workspace webcallback.callback-information.content Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts At the next interaction.
interaction-workspace webcallback.callback-information.frame-color #FF17849D At the next interaction.
interaction-workspace webcallback.callback-information.header-foreground-color #FFFFFFFF At the next interaction.
interaction-workspace webcallback.complete-queue Immediately.
interaction-workspace webcallback.park-queue Immediately.
interaction-workspace webcallback.reschedule-queue Immediately.
interaction-workspace webcallback.ringing-bell Sounds\Ring.mp3|10|-1|primary At the next interaction.
interaction-workspace webproxy.address At the next interaction.
interaction-workspace webproxy.password At the next interaction.
interaction-workspace webproxy.username At the next interaction.
interaction-workspace workbin.email.draft When the application is started or restarted.
interaction-workspace workbin.email.draft.displayed-columns To,Subject,Submitted When the application is started or restarted.
interaction-workspace workbin.email.in-progress When the application is started or restarted.
interaction-workspace workbin.email.in-progress.displayed-columns From,Subject,Received When the application is started or restarted.
interaction-workspace workbin.<media-type>.<nick-name>.notify-property-changed false When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname> When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname>.auto-update true When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname>.displayed-columns From,To,Subject,Received When the application is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname>.max-results 50 At next workbin refresh.
interaction-workspace workbin.<media-type>.<workbin-nickname>.quick-search-attributes When the application is started or restarted.
interaction-workspace workbin.<media-type>.in-progress When the application is started or restarted.
interaction-workspace workbin.<media-type>.in-progress.displayed-columns From,To,Subject,Received When the application is started or restarted.
interaction-workspace workbin.<media_type>.in-progress When the application is started or restarted.
interaction-workspace workbin.<media_type>.in-progress.displayed-columns From,To,Subject,Received When the application is started or restarted.
queue-presence associated-object-ids No default value When the application is started or restarted
queue-presence associated-statistic-type No default value When the application is started or restarted
queue-presence error-level 10 When the application is started or restarted.
queue-presence object-ids No default value When the application is started or restarted
queue-presence statistic-name CurrNumberWaitingCalls When the application is started or restarted.
queue-presence statistic-text interaction(s) waiting. When the application is started or restarted.
queue-presence warning-level 5 When the application is started or restarted.
routing-point-presence associated-object-ids No default value When the application is started or restarted
routing-point-presence associated-statistic-type No default value When the application is started or restarted
routing-point-presence error-level 10 When the application is started or restarted.
routing-point-presence object-ids No default value When the application is started or restarted
routing-point-presence statistic-name CurrNumberWaitingCalls When the application is started or restarted.
routing-point-presence statistic-text interaction(s) waiting. When the application is started or restarted.
routing-point-presence warning-level 5 When the application is started or restarted.

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This page was last modified on 7 March 2017, at 07:21.