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interaction-queue-presence Section

The interaction queue presence options enable agents to view interaction queue statistics information in Team Communicator. Refer to the Enabling Team Communicator Calling Features and Enabling the E-Mail Channel for information about how to use these options.




This content is under development and might not be comprehensive or completely up to date. For full information, see Workspace Configuration Options Reference.


error-level

Default Value: 10
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.


The value at which a statistic is considered to be at the upper threshold level.

statistic-name

Default Value:
Valid Values: A valid name of a Stat Server's statistic.
Changes Take Effect: When the application is started or restarted.


The name of the statistic that is used to evaluate interaction queue presence.

statistic-text

Default Value: interaction(s) waiting.
Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
Changes Take Effect: When the application is started or restarted.


The text displayed beside the statistic value.

warning-level

Default Value: 5
Valid Values: An integer or a double value.
Changes Take Effect: When the application is started or restarted.


The value at which a statistic is considered to be at the warning level.

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This page was last modified on March 7, 2017, at 06:21.