Workforce Management Builder Release Notes
This release includes the following new features:
- Support for Microsoft Hyper-V. See the Workforce Management page in the Genesys Supported Operating Environment Reference Guide.
This release contains the following resolved issues:
WFM now performs reoptimization successfully without unexpected schedule cleanups. Previously, when the Intra-Day Master schedule was reoptimization for the entire site, it sometimes resulted in some agents having empty schedules on the reoptimization date and other days in the past and future. The agents whose schedules were affected had either their contracts removed or they were ineligible to work on activities. (WFM-28165)
No special procedure is required to upgrade to release 8.5.210.03.