8.5.206.03

Workforce Management Builder Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/12/17	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Builder now successfully builds schedules with primary and secondary activities in scenarios where the number of agents is higher than the maximum number of seats configured in the call center. Previously in these scenarios, WFM Builder would sometimes hang, causing subsequent builds to become stuck in the queue until WFM Builder was restarted. (WFM-27168)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.206.03.