8.5.003.32

Workforce Management Builder Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/30/16	Hot Fix					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• A new feature enables scheduling of Task Sequences and Activity Sets to be included in the same Schedule Scenario build at the same site. Previously, you could build Schedule Scenarios for a site in either Task Sequence or Activity Set mode, not both.

  The scheduling mode can now be specified for each day and any agent.

  • If there are no Task Sequences at the site, scheduling runs in Activity Set mode.
  • If there is at least one Task Sequence at the site, scheduling runs in Task Sequence mode.
  • If there is at least one Task Sequence and a Contract has the force activity sets setting enabled, scheduling runs in Activity Set mode for that Contract.

  To enable this feature, set the ForceHS configuration option to true in the WFM Builder Application under the [Options] section and change the icon in the Web for Supervisors Policies > Contracts view to one of the last four contract icons in the drop-down list (the upper half of the icon is colored) for those Contracts that will use Activity Sets only. (WFM-26278)

Resolved Issues

This release contains the following resolved issues:

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WFM Builder's speed is improved when building Schedule Scenarios that include Task Sequences and a large number of agents (for example, more than 3000). (WFM-26100)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.32.