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8.5.219.00

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/04/22 General X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Workforce Management now supports dual-role assignments (Agent and Supervisor) for a single agent account. For more information about this feature and configuration details, see Managing Dual-Role Users. (WFM-33828, WFM-34956)


Resolved Issues

This release contains no resolved issues.



Upgrade Notes

This release requires WFM Server 8.5.219.01.

This page was last edited on January 4, 2022, at 14:17.
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