Workforce Management Builder Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
WFM Builder provides improved schedule coverage when building schedules, in which the staffing requirements and number of available agents on weekends is much lower than on weekdays. Previously, WFM Builder provided less than optimal schedule coverage on weekends and an insufficient number of agents were scheduled to work. (WFM-22898)
WFM Builder now correctly builds schedules when multiple single-agent Meetings are scheduled on the same days as Breaks, occurring at the same time everyday. Previously in this scenario, single-agent Meetings were scheduled with Breaks, causing Breaks unsynchronized in schedules (scheduled at different times everyday). (WFM-22733)
No special procedure is required to upgrade to release 8.5.003.06.