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Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/28/17 General X

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Workforce Management

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List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM Builder now correctly schedules the exact number of monthly work hours specified for each agent. Previously, in configurations containing multiple shifts with non-overlapping paid durations (for example, when one shift had a paid duration of 7:00-8:00, and the other a paid duration of 8:05-9:00), WFM Builder sometimes failed to schedule agents for the expected number of hours in a monthly period. (WFM-27132)

WFM Builder now reoptimizes Intra-Day schedules containing shifts that are not assigned to any scheduled agent's contract. Previously in this scenario, WFM Builder would sometimes fail to reoptimize Intra-Day schedules, which generated an internal error Error[1066]. (WFM-26969)

Upgrade Notes

No special procedure is required to upgrade to release

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on November 6, 2018, at 19:18.
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