Workforce Management Builder Release Notes
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This release contains only resolved issues.
This release contains the following resolved issues:
WFM Builder now provides improved distribution of work between weeks when weekly work hours are flexible, period work hours are fixed, the schedule is extremely understaffed, and there are more than 50 agents scheduled per site. Previously, the amount of work scheduled during each week was about the same, causing a higher percentage of understaffing for weeks with higher staffing requirements. (WFM-25032)
WFM Builder now provides better scheduling performance for large schedules with multiple Activities, and improves on the optimization process that was introduced in WFM Builder version 8.5.003.12. (WFM-25025)
WFM Builder now provides improved scheduling of the exact monthly work hours. Previously, WFM Builder would sometimes fail to schedule the exact monthly hours when a large number of Meetings was present and Shifts had meals with relatively inflexible Meal configurations. (WFM-24013)
No special procedure is required to upgrade to release 8.5.003.15.