8.5.003.12

Workforce Management Builder Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/29/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Builder improves work distribution, by distributing the work between weeks more evenly. Previously, WFM Builder tended to schedule more work hours at the beginning of the Scenario and fewer in the final week, when the Scenario was understaffed and the work hours for the week were flexible. (WFM-23774)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.12.