Advisors Software Distribution Contents
Click the links below to view the software contents that Genesys provides for each Performance Management Advisors product.[+] Advisors Platform
Starting with release 9.0.002.03, there is no longer a baseweb-<version>-static-web.zip file included with the software installation package; baseweb static files are no longer needed. If you are following the Apache configuration recommendations, no files need to be served directly from Apache.
|advisors-platform-installer- <version>.jar||The installation file for Advisors Platform.||You use the Advisors Platform installation wizard to install the Advisors Web services and to configure available integration with Genesys Pulse. For detailed information about the Advisors Platform installation wizard, see Deploying Advisors Platform.|
|The Advisors migration utilities.||See User Migration Utility and Object Migration Utility in the Genesys Performance Management Advisors Migration Guide.|
||Always check the Release Notes for additional information.|
Any additional files in the folder are not to be executed manually. They are called automatically within the sql*Plus script during runtime.
| The creation scripts for the Platform database for Oracle.
The platform-database-sql/oracle/ directory contains several files and folders. Starting with release 9.0.001.06, see the WhatsInThisFolder.txt file, also included in the same location, for information about the folders and scripts as well as instructions about how and why to use them.
In addition, also starting with release 9.0.001.06, within the migration, migrationarchive, oracleJServer, and oracleNoJServer folders you will find a WhatFolderToUse.txt file. Be sure to read the file to understand the differences between the current_user and definer folders.
Always check the Release Notes for additional information.
|.../bulkconfig/||The CCAdv and WA bulk configuration tool. To use the bulk configuration tool, see instructions on the following pages in this guide:|| The bulkconfigarchive folder contains a corrected bulk configuration tool and bulk export tool. Use the tool in the bulkconfigarchive folder if you must export or reconfigure the rollups in earlier-release installations (releases prior to release 9.0) before you export the configuration.
For additional information about changes to bulk configuration in release 9.0, see Changes to Bulk Configuration Starting with Release 9.0 in the Pulse Advisors Deployment Guide.
| The creation script for the metric graphing database on MS SQL.
This script is located in the metric-graphing-database-sql directory.
The IP includes the following folders:
Ensure you use the files from the folder that corresponds to your edition of Microsoft SQL Server.
| The creation scripts for the metric graphing database on Oracle.
The scripts are located in the metric-graphing-database-sql directory.
The IP includes the following folders:
Ensure you use the files from the folder that corresponds to your edition of Oracle.
|Always check the Release Notes for additional information.|
[+] Advisors Genesys Adapter
|aga-installer-<version >.jar||The installer for Genesys Adapter.|
|The creation and migration script for an Advisors Genesys Adapter metrics database on MS SQL.|
||The creation and migration scripts for an Advisors Genesys Adapter metrics database on Oracle.|
[+] Contact Center Advisor/Workforce Advisor
|ccadv-wa-installer-<version>.jar||The installation file for the Contact Center Advisor (CCAdv) XML Generator application, Workforce Advisor (WA) server, CCAdv accessibility services (optional), WA accessibility services (optional), and the Resource Management Console (optional).|| For detailed information about the CCAdv/WA installation wizard, see Deploying CCAdv and WA.
You deploy the CCAdv and WA dashboards (Advisors Web services) using the Advisors Platform installation wizard; see also Advisors Platform software distribution contents, above.
[+] Frontline Advisor
|fa-server-installer-<version>.jar||The installation file for the Frontline Advisor (FA) server.|| For detailed information about the FA installation wizard, see Deploying Frontline Advisor.
You deploy the Frontline Advisor dashboard (Advisors Web services) using the Advisors Platform installation wizard; see also Advisors Platform software distribution contents, above.