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Advisors Roles

You can control access to information in the Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA) dashboards and in the administration module using roles, and associating permissions and privileges with each role. Controlling information using roles, and associated privileges and permissions, is called Role-Based Access Control (RBAC).

It is typical to require access to various Advisors components early in the deployment and configuration process. The following sections describe Role-Based Access Control (RBAC) in terms of Genesys Pulse Advisors, and include the list of privileges available with Advisors release 8.5.2.

While you can use any Genesys configuration interface to import Advisors privileges into a Role, or to assign Role-based permissions to Users or Access Groups for access to the Advisors business attributes, you can view the Advisors privileges associated with a Role only in Genesys Configuration Manager.

[+] RBAC and Advisors

[+] Show CCAdv/WA Privileges

[+] Show FA Privileges

This page was last edited on March 15, 2021, at 13:52.
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