Jump to: navigation, search

Genesys Contact Center Advisor and Workforce Advisor Administrator User's Guide

Welcome to the Genesys Contact Center Advisor and Workforce Advisor Administrator User's Guide. This document focuses on the use of the features and functions in the Advisors System Administration module. In particular, it is a reference for system administrators responsible for configuring Contact Center Advisor and Workforce Advisor, including configuring applications and contact groups.

The Contact Center Advisor and Workforce Advisor Administrator User's Guide is primarily intended for system administration-level users of the Contact Center Advisor and Workforce Advisor modules.

Quick Links to Topics

Role-Based Access for CCAdv/WA

Setting up Notification Lists for the Resource Management Console

Description of CCAdv/WA configuration modes, including examples

CCAdv and WA can share configuration, or be configured as independent applications, depending on the mode you select.

Working with Metric Manager

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 8 February 2018, at 12:22.