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Switches and Peripherals

A switch/peripheral is a communications interface between a call distributor and call router.

The following screenshot shows the Switches/Peripherals page in the Administration module.

Switches/Peripherals Page

The Switches/Peripherals page displays both Cisco TDM logical interface controllers and Genesys switches.

Switches and peripherals are added automatically to Advisors when you run Contact Center Advisor XML Generator.

The Switches/Peripherals page allows you to make a switch or peripheral active or inactive as far as Advisors is concerned. This setting doesn't have any effect on the switch or peripheral.

Applications and agent groups related inactive switches/peripherals will not be used by Contact Center Advisor or Workforce Advisor.

The page also shows the contact centers related to the switch. An administrator assigns a switch/peripheral to a contact center indirectly. The assignment happens when a user assigns an application to a contact center. If the application belongs to a switch/peripheral, the contact center appears on the Switches/Peripherals page as related to the corresponding switch/peripheral.

Activate Switches and Peripherals


  1. To make a switch or peripheral active or inactive:
    1. Select from the list, or search and select, to display the details of a switch/peripheral.
    2. Select Yes to activate the switch or peripheral, or No to make it inactive.
  2. Click the Save button.
    A confirmation message displays and the assignment and active status displays in the list.

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This page was last modified on 8 February 2018, at 12:22.