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CCAdv/WA Access Privileges

You can control access to information in the Genesys Performance Management Advisors Contact Center Advisor (CCAdv) and Workforce Advisor (WA) dashboards and on the administration module pages using Roles, and associating permissions and privileges with each Role. Controlling information using Roles and associated privileges and permissions is called Role-Based Access Control (RBAC).

See the following documents for more information about configuring user profiles:

Tip
While you can use any Genesys configuration interface to import Advisors privileges into a Role, or to assign Role-based permissions to Users or Access Groups for access to the Advisors business attributes, you can view the Advisors privileges associated with a Role only in Genesys Configuration Manager.

Administration Module

Privilege Controls Access To:
AdvisorsAdministration.canView


* Not specific to Contact Center Advisor/Workforce Advisor. When the privilege is assigned, a Frontline Advisor user has access to the Administration module, as well.

Administration module
AdvisorsAdministration.DeletedObjects.canView Objects in the Administration module pages that were deleted from the Genesys Administrator server
AdvisorsAdministration.SystemConfiguration.canView System Configuration page in the Administration module
AdvisorsAdministration.Regions.canView Regions page in the Administration menu
AdvisorsAdministration.ApplicationGroups.canView Application Groups/Thresholds page in the Administration module
AdvisorsAdministration.ContactCenters.canView Contact Centers page in the Administration module
AdvisorsAdministration.ApplicationConfiguration.canView Application Configuration page in the Administration module
AdvisorsAdministration.AgentGroupConfiguration.canView Agent Group Configuration page in the Administration module
AdvisorsAdministration.ContactGroupConfiguration.canView Contact Group Configuration page in the Administration module
AdvisorsAdministration.Metrics.canView Metric Manager Report Metrics page in the Administration module
AdvisorsAdministration.MMW.canCreate Create and Copy functions in the Metric Manager, which are used to create custom metrics
AdvisorsAdministration.MMW.canEdit Edit function in the Report Metrics Manager, which is used to edit all metrics
AdvisorsAdministration.MMW.canDelete Delete function in the Report Metrics Manager, which is used to delete custom metrics
AdvisorsAdministration.MMW.SourceMetrics.canView Metric Manager Source Metrics page in the Administration module
AdvisorsAdministration.MMW.SourceMetrics.canCreate Create Source Metrics button on the Source Metrics page
AdvisorsAdministration.MMW.SourceMetrics.canEdit Edit function on the Source Metrics page, which is used to edit source metrics
AdvisorsAdministration.MMW.SourceMetrics.canDelete Delete function on the Source Metrics page, which is used to delete custom source metrics
AdvisorsAdministration.DistributionLists.canView Distribution Lists page in the Administration module
AdvisorsAdministration.ManualAlerts.canView Manual Alerts page in the Administration module

AdvisorsAdministration.RMC.Notifications.canView

User has access to the following pages in the Administration module:
  • Notification Templates
  • Notification Lists

User can create a new notification template in the Resource Management window and use it once, or save the template to use it again. / The Control Panel section does not appear in the Administration module’s navigation pane and there are no links to the following pages:

  • Notification Templates
  • Notification Lists

User can create a template in the Resource Management window and use it once; there is no option to save a new template for reuse.

Advisors Dashboards

Privilege Controls Access To:
Advisors.ChangePassword.canView Change Password function
Advisors.RMC.canView
Resource Management Console (RMC)
Advisors.RMC.ManageAgentSkills.canView
Manage Skills pane in the RMC window
Advisors.RMC.ManageAgentStatus.canView
Manage Status pane in the RMC window

Contact Center Advisor

Privilege Controls Access To:
ContactCenterAdvisor.Dashboard.canView Contact Center Advisor dashboard
ContactCenterAdvisor.Dashboard.AgentGroupsPane.canView Data in the Agent Groups pane
ContactCenterAdvisor.Dashboard.ColumnChooser.canView Column chooser
ContactCenterAdvisor.Dashboard.EnterpriseStats.canView The Enterprise row and statistics on the dashboard
ContactCenterAdvisor.Dashboard.PivotSelect.canView The hierarchy grouping drop-down list on the Contact Centers pane.

Workforce Advisor

Privilege Controls Access To:
WorkforceAdvisor.Dashboard.AgentGroupsPane.canView Data in the Agent Groups pane
WorkforceAdvisor.Dashboard.canView The WA dashboard
WorkforceAdvisor.Dashboard.ColumnChooser.canView Column Chooser
WorkforceAdvisor.Dashboard.EnterpriseStats.canView The Enterprise row in the pivot table (Contact Centers pane).
WorkforceAdvisor.Dashboard.PivotSelect.canView


NOTE: Because there are additional hierarchies in WA specifically to display agent group contact centers, users must have permission to use the hierarchy grouping drop-down list if agent group contact centers are configured.

The hierarchy grouping drop-down list on the Contact Centers pane.

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This page was last modified on October 11, 2018, at 11:20.