This page was last edited on July 5, 2018, at 21:40.
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The Advisors "Metric Manager" label in the administration module is a section heading, and is not a link to a page.
The Metric Manager section of the Advisors Administration module contains two pages:
A report metric is a metric used in the dashboard of one of the reporting applications. It refers to a metric used in the dashboard of either Contact Center Advisor/Workforce Advisor or Frontline Advisor.
A source metric is the definition of the metric in the source system, such as Genesys Stat Server.
See Terminology below for detailed definitions.
You can create and update custom metrics for application and agent group objects for Contact Center Advisor and for agent objects for Frontline Advisor.
Genesys does not support the creation of new custom metrics for the WA application.
Access to metrics must be configured by an administrator in Genesys Configuration Server. Data relating to or dependent on metrics to which a user does not have access permissions does not display for that user. For information about role-based access control (RBAC) privileges related to metric management actions, see CCAdv/WA Access Privileges and FA Access Privileges.
The following terminology is used in the descriptions of the Source Metrics and Report Metrics pages of the Administration module.