New Features by Release

Changes in this Document

Genesys recommends configuring a separate Message Server for the iWD GAX Plug-in to prevent log files becoming excessively large. See Adding/Removing a Dedicated Message Server for iWD GAX Plug-in.
New Troubleshooting topics.

Most of the deployment and configuration of iWD is now carried out using new components and interfaces. Some of the effects of this change are:

Standardization of many of the procedures involved with deployment and configuration, using new components as well as a refreshed iWD Manager component.
A completely new user configuration interface based on the Genesys Administrator Extension (GAX) plug-in.
Removal of support for configuration using the Genesys Configuration Manager client.

The changes are detailed as follows:

iWD is now deployed by means of a new GAX Automatic Service Deployment (ASD) plug-in component called iWD Setup Utility.
iWD configuration is now performed via Genesys Administrator Extension (GAX) and a new iWD GAX plug-in component. Specifically, the following aspects that were previously carried out in iWD Manager have now moved:
- Tenant profile (to GAX)
- Lookup tables (to iWD GAX Plugin)
- Services (to iWD GAX Plugin)
- Generic capture point (to GAX)
- Data Mart Services (to iWD GAX Plugin)
- Departments and processes (to iWD GAX Plugin)
- Audit history (to a centralized log database)
- Security policy (to Genesys Administrator, using Role-Based Access Control (RBAC))

The IWD Data Mart Services view is now replaced by a GAX dashboard monitoring the state of the Data Mart node.
Data Mart can now run as a standalone Java module and is now managed directly using Solution Control Server.
The modules and components mechanism is removed from iWD Manager.
The Business Context Management Service (BCMS) functionality is moved to the Genesys Rules Engine.
IWD Manager is now used primarily for task management and monitoring using the Global Task List.
Support for legacy capture points is removed.

Support for configuration using the Genesys Configuration Manager client is withdrawn in release 8.5.0.
You must use Genesys Administrator Extension (GAX) together with the iWD GAX Plugin component for deployment and configuration in release 8.5.0.