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New Features by Release


Changes in this Document


New in 8.5.0

Re-architecting of IWD

Most of the deployment and configuration of iWD is now carried out using new components and interfaces. Some of the effects of this change are:

  • Standardization of many of the procedures involved with deployment and configuration, using new components as well as a refreshed iWD Manager component.
  • A completely new user configuration interface based on the Genesys Administrator Extension (GAX) plug-in.
  • Removal of support for configuration using the Genesys Configuration Manager client.

The changes are detailed as follows:

  • iWD is now deployed by means of a new GAX Automatic Service Deployment (ASD) plug-in component called iWD Setup Utility.
  • iWD configuration is now performed via Genesys Administrator Extension (GAX) and a new iWD GAX plug-in component. Specifically, the following aspects that were previously carried out in iWD Manager have now moved:
    • Tenant profile (to GAX)
    • Lookup tables (to iWD GAX Plugin)
    • Services (to iWD GAX Plugin)
    • Generic capture point (to GAX)
    • Data Mart Services (to iWD GAX Plugin)
    • Departments and processes (to iWD GAX Plugin)
    • Audit history (to a centralized log database)
    • Security policy (to Genesys Administrator, using Role-Based Access Control (RBAC))
  • The IWD Data Mart Services view is now replaced by a GAX dashboard monitoring the state of the Data Mart node.
  • Data Mart can now run as a standalone Java module and is now managed directly using Solution Control Server.
  • The modules and components mechanism is removed from iWD Manager.
  • The Business Context Management Service (BCMS) functionality is moved to the Genesys Rules Engine.
  • IWD Manager is now used primarily for task management and monitoring using the Global Task List.
  • Support for legacy capture points is removed.

Deployment/Configuration Using Genesys Administrator Extension

  • Support for configuration using the Genesys Configuration Manager client is withdrawn in release 8.5.0.
  • You must use Genesys Administrator Extension (GAX) together with the iWD GAX Plugin component for deployment and configuration in release 8.5.0.


High Availability

  • Support for Unresponsive Process Detection in iWD Runtime Node

Additional Database Server Support

  • Support for SQL Server Cluster 2008
  • Support for MS SQL Server 2012
  • Support for MS SQL Server 2012 Cluster

Additional Platform Support

  • Support for Windows Server 2012 64-bit native
  • Support for Red Hat Enterprise Linux 6.0 64-bit native

Additional Virtualization Platform Support

  • Support for Windows 2012 Server Hyper-V

Additional Servlet Support

  • Support for Java 7 SE bundle
  • Support for Java 7 EE bundle

Additional Servlet Engines

  • Support for Websphere 8.5

Additional Browser Support

  • Support for Google Chrome
  • Support for Internet Explorer 10 and 11
  • Support for Firefox 24ESR

Discontinued Support

  • Internet Explorer 7
  • Firefox 3, 4
  • MySQL - all versions
  • Oracle 10g and 10g RAC
  • IBM AIX 5.3
  • MS Windows Server 2003
  • Red Hat Enterprise Linux 4
  • Solaris/SPARC version 9
  • WebSphere Application Server 6
This page was last modified on December 19, 2014, at 04:19.

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