High Availability

High Availability for iWD Components

The Interaction Server Integrated Capture Points support warm standby. For more information about this support, see the eServices Multi-tenancy and Load Balancing Guide.

The iWD Manager and iWD Runtime Node components support only single node deployments.

Configuring a GRE Cluster

Please refer to the Genesys Rules System Deployment Guide for information about how to configure a cluster of rules engines to provide a load-balanced solution.