High Availability for iWD Components
The Interaction Server Integrated Capture Points support warm standby. For more information about this support, see the eServices Multi-tenancy and Load Balancing Guide.
The iWD Manager and iWD Runtime Node components support only single node deployments.
Configuring a GRE Cluster
Please refer to the Genesys Rules System Deployment Guide for information about how to configure a cluster of rules engines to provide a load-balanced solution.