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Installing Runtime Node

This section describes the procedures that are used to install iWD Runtime Node.

Prerequisites

The iWD Runtime Node must be installed as a standalone Java application server before it can run iWD services. When deploying services for multiple solutions, each solution should have its own dedicated runtime node.

  • The environment meets the requirements that are described in Installation Prerequisites.
  • The iWD DVD.

Procedure

  1. Log into Genesys Administrator Extension.
  2. In GAX, create a new Database Access Point with type jdbc.
  3. Manually install the application:
    • On Windows—Locate and double-click setup.exe in the iWD Runtime Node directory of the iWD DVD.
    • On UNIX—As the iWD Runtime Node user, browse to the install directory and enter ./install.sh.
  4. Navigate to Configuration > Environment > Applications and review the Runtime Node application settings (which you have just set via the wizard).
  5. The following changes might be required on the General tab:
    1. For Linux, change the Working Directory to <iWD Runtime node installation directory> .
    2. For Linux, change the Command Line to ./iWD_Runtime.sh.
    3. For Linux, change the Command Line Arguments to
      -h cfgServerHost -p cfgServerPort -app iWDRuntimeNodeAppl

      where:

      • cfgServerHost is the host DNS name or IP where Configuration Server is running;
      • cfgServerPort is the port of Configuration Server;
      • iWDRuntimeNodeAppl is the IWD Runtime Node application name (which must not contain spaces).
    4. Certificate—The security certificate value. In Windows, select the certificate value from the list of installed certificates. In UNIX, enter the full path to the <serial_#>_<host_name>_cert.pem file.
    5. Certificate Description—An optional description of the Certificate.
    6. Certificate Key—The full path to the <serial_#>_<host_name>_priv_key.pem file of the security certificate key. This field is used only if Genesys Security is deployed on UNIX; otherwise this field is empty.
    7. State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
    8. Login As Account—Select a user account that has full access to the relevant Tenant.
  6. On the Connections tab, add a connection to Interaction Server, Message Server and iWD Data Mart DAP.
  7. In the Message Server DAP you will need to set the following fields to enable the Data Mart Load Config job to connect to Message Server:
    DB Info Tab -> DBMS Name DB Info Tab -> Database Name
    MSSQL The database server name. The message server database name.
    Oracle The message server database SID.
    DB2 The message server database name. The database server name.
  8. Ignore the Options tab.
  9. Click Save to save the Application object.
  10. Optionally, for UNIX, you can configure iWD Runtime Node as a UNIX service. For this you need to update:
  • IWD_USER
  • CS_HOST
  • CS_PORT
  • DM_APPL

in the iWD_Data_Mart_Service_Script.sh and add this script to the Services configuration.

Create the Data Mart Database

Important
If you will be using the Genesys Interactive Insights for iWD product for historical reporting based on the iWD Data Mart, you must enable several aggregates that are not enabled by default. Please see the “Reading iWD Aggregation” section of the Interactive Insights 8.1 Deployment Guide.

This is a general procedure. Work with your enterprise’s database administrator to follow the specific procedure that is required by your database management system and your enterprise policies.

Prerequisites

  • iWD Runtime Node must be installed

Procedure

  1. Ensure that the database server is running.
  2. Log on to the database server’s administrative interface (such as Oracle Enterprise Manager).
  3. Create a new database user account (for example, iwddatamartuser).
  4. Create a new database (for example, iwddatamartdb).
  5. Ensure that there is a user, who has access to the Data Mart database, who has the following permissions:
  • CREATE TABLE
  • CREAT INDEX
  • CREATE VIEW
  • CREATE TRIGGER (Oracle)
  • CREATE SEQUENCE (Oracle)
  • The iWD Data Mart database will be initialized automatically the first time the Database Service and Kettle ETL Service are started. If the Database Service’s AutoSynchronize option is selected, this initialization is automatic, and the Database Service will also check for updates to the iWD Data Mart database whenever a new version of iWD Data Mart is installed. The AutoSynchronize option will also initialize ETL plug-ins.
  • Add/Remove a Dedicated Message Server for iWD GAX Plug-in

    By default iWD GAX Plug-in uses GAX Message Server for auditing. However, as the amount of audit message data generated by other Genesys applications can be huge, for better Data Mart performance Genesys highly recommends configuring a Message Server dedicated to iWD.

    Prerequisites

    • iWD Runtime Node must be installed.
    • A Message Server dedicated to iWD is installed, configured to work with the database, and running.
    Important
    The Message Server dedicated to IWD needs to use the database server Database Access Point (DAP)
    • A corresponding Message Server application is created and configured in the Genesys configuration environment.
    • All audit events from GAX's Message Server are processed by iWD Data Mart—for example, no modifications of either Capture Points or Business Structure have taken place since Data Mart's last successful Load Config job.
    • No Data Mart jobs are running.
    • iWD Runtime Node is stopped.

    Add a Message Server dedicated to iWD

    1. Navigate to Configuration > Applications.
    2. Select the GAX application (of type Genesys Administrator Server).
    3. Click on the Connections tab to open it.
    4. Verify that only GAX's Message Server is displayed.
    5. Click the Add button.
    6. For the Server, choose the Message Server dedicated to iWD.
    7. Click OK to add the new Message Server to the GAX application and close the window.
    8. Verify that the newly added Message Server is on the list in the Connections tab.
    9. Click Save.
    10. Navigate to Configuration > Applications.
    11. Select the Message Server dedicated to iWD.
    12. On the Application Options tab, add the role key in the GAX section with value of datamart.
    13. Click Save.
    14. Navigate to Configuration > Applications.
    15. Select GAX's Message Server.
    16. On the Application Options tab, add role key in the GAX section with value of gax.
    17. Navigate to Configuration > Applications.
    18. Select the iWD Runtime Node application.
    19. Click on the Connections tab to open it.
    20. Verify that only Message Server dedicated to iWD is displayed. If not then remove other Message Servers (check the check box next to the Message Server and click Remove.)
    21. If Message Server dedicated to iWD is not added than:
      • Click the Add button.
      • For the Server, choose the Message Server dedicated to iWD.
      • Click OK to add the new Message Server to the GAX application and close the window.
    22. Click Save.

    Remove a Message Server dedicated to iWD

    1. Navigate to Configuration > Applications.
    2. Select the GAX application (of type Genesys Administrator Server).
    3. Click on the Connections tab to open it.
    4. Verify that there are two Message Servers—one for GAX and one for iWD.
    5. Check the check box next to the iWD Message Server and click Remove.
    6. Click Save.
    7. Configure GAX's Message Server according to GAX Configuring the Auditing Feature (new document).
      • Navigate to Configuration > Applications.
      • Select GAX's Message Server.
      • On the Application Options tab, remove role key in the GAX section with value of gax.
      • Click Save.
    8. Navigate to Configuration > Applications.
    9. Select the iWD Runtime Node application
    10. Click on the Connections tab to open it.
    11. Remove Message Server dedicated to iWD
      • Check the check box next to the Message Server and click Remove.
    12. Add GAX's Message Server.
      • Click the Add button.
      • For the Server, choose the GAX's Message Server.
      • Click OK to add the GAX's Message Server to the iWD Node application and close the window.
    13. Click Save.


    Post-procedure steps

    1. Restart GAX.
    2. Start iWD Runtime Node.
    This page was last modified on June 18, 2019, at 03:37.

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