Jump to: navigation, search

Create Business Information

DevGuide2.png Purpose: To describe the steps for the implementation of your Genesys Web Engagement model.

Choose a Genesys Web Engagement Model

Genesys Web Engagement is delivered with predefined rules templates, DSL script, and routing logic that enable you to implement two web engagement models:

  • Simple model: This model implements web engagement with minimal effort. In a few clicks, you can set up categories which define business information related to your web pages, for instance, a string to parse in the URL to generate an actionable event. Then, you create a set of rules based on categorized events, to process web engagement.
    Information.pngChoose this model for a quick start with Genesys Web Engagement.
  • Advanced model: This model requires the development of DSL scripts to customize at the business event level. Then, you create a set of rules which define conditions, based on events internal (business) information, to process web engagement.
    Information.pngChoose this model if you need a customized event flow.

Define Business Information

Once you have chosen your web engagement model, you must create your specific business information:

Model Task Additional details
Simple Model Creating Categories with Genesys Administrator Extension You can delay this step and create categories once the servers are started. At runtime, Genesys Web Engagement Frontend Server checks the categories each time it receives a request from a browser.
Advanced Model Creating Business Events You must write your DSL business events before you build and deploy, or you must restart the servers if you decide to extend your business events later.

Next Steps

Resultset next.png Publish the CEP Rules Template

This page was last edited on July 17, 2020, at 15:48.
blog comments powered by Disqus