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GVP Hardware and Operating System Profiles for Genesys Interaction Recording (GIR)

Hardware Profiles

Hardware Profile 1 Specifications & Recommendations Comment
CPU Single Hex Core Intel Xeon X5670@ 2.93GHz
Memory 8 GB or more 4 GB is minimum and 8 GB is recommended
Network GigaBit Ethernet 100MBit supported
Storage 15k rpm SAS HDD disk storage with at least 72 GB.
RAID 0.
15k rpm recommended for maximum performance
OS Windows Server 2008 R2 x64 Enterprise Edition SP1
Hardware Profile 2 Specification & Recommendation Comment
CPU Single Hex Core Intel Xeon X5675@ 3.06GHz
Memory 16 GB or more 4 GB is minimum for each VM
Network GigaBit Ethernet 100MBit supported
Storage SSD used for MCP recording cache location.

15k rpm SAS HDD disk storage with at least 136 GB used for all other operations.
RAID 0

SSD and 15k rpm SAS HDD are recommended for maximum performance
OS VM vSphere or ESXi 5.x

Windows Server 2008 R2 x64 Enterprise Edition SP1

VM vSphere 5.x as host OS

Windows 2008 Server as Guest OS on VM

Hardware Profile 3 Specification & Recommendation Comment
CPU Dual Hex Core Xeon X5675 3.06 GHz
Memory 16 GB or more 8 GB is minimum and recommended
Network GigaBit Ethernet 100MBit supported
Storage 15k rpm SAS HDD disk storage with at least 72 GB.
RAID 0
15k rpm SAS HDD is recommended for maximum performance
OS Windows Server 2008 R2 x64 Enterprise Edition SP1
Hardware Profile 4 Specification & Recommendation Comment
CPU Dual Hex Core Xeon X5675 3.06 GHz
Memory 32 GB or more 4 GB is minimum for each VM
Network GigaBit Ethernet 100MBit supported
Storage SSD used for MCP recording cache location.

15k rpm SAS HDD disk storage with at least 360 GB used for all other operations.
RAID 0.

SSD and 15k rpm SAS HDD are recommended for maximum performance
OS VM vSphere or ESXi 5.x

Windows Server 2008 R2 x64 Enterprise Edition SP1

VM vSphere 5.x as Host OS

Windows 2008 Server as Guest OS on VM

Hardware Profile 5 Specification & Recommendation Comment
CPU Dual Hex Core Xeon X5675 3.06 GHz
Memory 32 GB or more 4 GB is minimum for each VM
Network GigaBit Ethernet 100MBit supported
Storage Multiple 15k rpm SAS HDDs disk storage with at least 360 GB used for all other operations.
RAID 0.
Split VMs into multiple 15k rpm SAS HDDs.
OS VM vSphere or ESXi 5.x

Windows Server 2008 R2 x64 Enterprise Edition SP1

VM vSphere 5.x as Host OS

Windows 2008 Server as Guest OS on VM

Hardware Profile 6 Specification & Recommendation Comment
CPU Single Eight Core Xeon E5-2640 2.00 GHz
Memory 64 GB or more 8 GB is minimum for each VM
Network GigaBit Ethernet 100MBit supported
Storage SSD used for MCP logs and recording cache location. 15k rpm SAS HDD disk storage with at least 360 GB used for all other operations. RAID 0. SSD and 15k rpm SAS HDD are recommended for maximum performance.
OS VM vSphere or ESXi 5.x

Windows Server 2008 R2 x64 Enterprise Edition SP1

VM vSphere 5.x as Host OS

Windows 2008 Server as Guest OS on VM

Hardware Profile 7 Specification & Recommendation Comment
CPU Dual 16 core Xeon E5-2683 v4 @ 2.10GHz
Memory 32 GB or more 8 GB is minimum for each VM
Network GigaBit Ethernet 100MBit supported
Storage 10k rpm SAS HDD disk storage with at least 360 GB used for all other operations. RAID 0. SSD and 15k rpm SAS HDD are recommended for maximum performance.
OS VM vSphere or ESXi 6.x

Windows Server 2016/RHEL 7 as Guest OS

VM vSphere 6.x as Host OS

Windows Server 2016/RHEL 7 as Guest OS

Virtual Machine (VM) Profiles

VM Profile 1 Specifications & Recommendations Comment
Host Hardware Hardware Profile 2 1x X5675@3.06GHz, 16 GB RAM
CPU 2 x vCPU
Memory 5 GB 4 GB is minimum
Network GigaBit Ethernet 100MBit supported
Storage 10 GB SSD used for MCP recording cache location. 36 GB 15k rpm SAS HDD disk storage used for all other operations. SSD is recommended for maximum performance
Guest OS Windows Server 2008 R2 x64 Enterprise Edition SP1
VM Profile 2 Specifications & Recommendations Comment
Host Hardware Hardware Profile 4 2x X5675@3.06GHz, 32 GB RAM
CPU 4 x vCPU
Memory 8 GB 4 GB is minimum.
Network GigaBit Ethernet 100MBit supported
Storage 10 GB SSD used for MCP recording cache location.At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. SSD is recommended for maximum performance.
Guest OS Windows Server 2008 R2 x64 Enterprise Edition SP1
VM Profile 3 Specifications & Recommendations Comment
Host Hardware Hardware Profile 4 2x X5675@3.06GHz, 32 GB RAM
CPU 3 x vCPU
Memory 6 GB 4 GB is minimum.
Network GigaBit Ethernet 100MBit supported
Storage 10 GB SSD used for MCP recording cache location. At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. SSD is recommended for maximum performance.
Guest OS Windows Server 2008 R2 x64 Enterprise Edition SP1
VM Profile 4 Specifications & Recommendations Comment
Host Hardware Hardware Profile 4 2x X5675@3.06GHz , 32 GB RAM
CPU 2 x vCPU
Memory 5 GB 4 GB is minimum.
Network GigaBit Ethernet 100MBit supported
Storage 10 GB SSD used for MCP recording cache location. At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. SSD is recommended for maximum performance.
Guest OS Windows Server 2008 R2 x64 Enterprise Edition SP1
VM Profile 5 Specifications & Recommendations Comment
Host Hardware Hardware Profile 5 2x X5675@3.06GHz, 32 GB RAM
CPU 2 x vCPU
Memory 5 GB 4 GB is minimum.
Network GigaBit Ethernet 100MBit supported
Storage At least 36 GB 15k rpm SAS HDD disk storage.
Guest OS Windows Server 2008 R2 x64 Enterprise Edition SP1
VM Profile 6 Specifications & Recommendations Comment
Host Hardware Hardware Profile 7 2x Intel® Xenon® CPU E5-2683 v4@2.10GHz
CPU 2 x vCPU
Memory 4 GB RAM 4 GB is minimum.
Network GigaBit Ethernet 100MBit supported
Storage At least 36 GB 10k rpm SAS HDD disk storage.
Guest OS Microsoft Windows Server 2016 or Red Hat Enterprise Linux 7.0
This page was last modified on September 3, 2019, at 00:07.

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