GVP Hardware and Operating System Profiles for Genesys Interaction Recording (GIR)
Hardware Profiles
| Hardware Profile 1 | Specifications & Recommendations | Comment |
|---|---|---|
| CPU | Single Hex Core Intel Xeon X5670@ 2.93GHz | |
| Memory | 8 GB or more | 4 GB is minimum and 8 GB is recommended |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 15k rpm SAS HDD disk storage with at least 72 GB. RAID 0. |
15k rpm recommended for maximum performance |
| OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| Hardware Profile 2 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Single Hex Core Intel Xeon X5675@ 3.06GHz | |
| Memory | 16 GB or more | 4 GB is minimum for each VM |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | SSD used for MCP recording cache location. 15k rpm SAS HDD disk storage with at least 136 GB used for all other operations. |
SSD and 15k rpm SAS HDD are recommended for maximum performance |
| OS | VM vSphere or ESXi 5.x Windows Server 2008 R2 x64 Enterprise Edition SP1 |
VM vSphere 5.x as host OS Windows 2008 Server as Guest OS on VM |
| Hardware Profile 3 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Dual Hex Core Xeon X5675 3.06 GHz | |
| Memory | 16 GB or more | 8 GB is minimum and recommended |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 15k rpm SAS HDD disk storage with at least 72 GB. RAID 0 |
15k rpm SAS HDD is recommended for maximum performance |
| OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| Hardware Profile 4 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Dual Hex Core Xeon X5675 3.06 GHz | |
| Memory | 32 GB or more | 4 GB is minimum for each VM |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | SSD used for MCP recording cache location. 15k rpm SAS HDD disk storage with at least 360 GB used for all other operations. |
SSD and 15k rpm SAS HDD are recommended for maximum performance |
| OS | VM vSphere or ESXi 5.x Windows Server 2008 R2 x64 Enterprise Edition SP1 |
VM vSphere 5.x as Host OS Windows 2008 Server as Guest OS on VM |
| Hardware Profile 5 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Dual Hex Core Xeon X5675 3.06 GHz | |
| Memory | 32 GB or more | 4 GB is minimum for each VM |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | Multiple 15k rpm SAS HDDs disk storage with at least 360 GB used for all other operations. RAID 0. |
Split VMs into multiple 15k rpm SAS HDDs. |
| OS | VM vSphere or ESXi 5.x Windows Server 2008 R2 x64 Enterprise Edition SP1 |
VM vSphere 5.x as Host OS Windows 2008 Server as Guest OS on VM |
| Hardware Profile 6 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Single Eight Core Xeon E5-2640 2.00 GHz | |
| Memory | 64 GB or more | 8 GB is minimum for each VM |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | SSD used for MCP logs and recording cache location. 15k rpm SAS HDD disk storage with at least 360 GB used for all other operations. RAID 0. | SSD and 15k rpm SAS HDD are recommended for maximum performance. |
| OS | VM vSphere or ESXi 5.x Windows Server 2008 R2 x64 Enterprise Edition SP1 |
VM vSphere 5.x as Host OS Windows 2008 Server as Guest OS on VM |
| Hardware Profile 7 | Specification & Recommendation | Comment |
|---|---|---|
| CPU | Dual 16 core Xeon E5-2683 v4 @ 2.10GHz | |
| Memory | 32 GB or more | 8 GB is minimum for each VM |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 10k rpm SAS HDD disk storage with at least 360 GB used for all other operations. RAID 0. | SSD and 15k rpm SAS HDD are recommended for maximum performance. |
| OS | VM vSphere or ESXi 6.x Windows Server 2016/RHEL 7 as Guest OS |
VM vSphere 6.x as Host OS Windows Server 2016/RHEL 7 as Guest OS |
Virtual Machine (VM) Profiles
| VM Profile 1 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 2 | 1x X5675@3.06GHz, 16 GB RAM |
| CPU | 2 x vCPU | |
| Memory | 5 GB | 4 GB is minimum |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 10 GB SSD used for MCP recording cache location. 36 GB 15k rpm SAS HDD disk storage used for all other operations. | SSD is recommended for maximum performance |
| Guest OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| VM Profile 2 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 4 | 2x X5675@3.06GHz, 32 GB RAM |
| CPU | 4 x vCPU | |
| Memory | 8 GB | 4 GB is minimum. |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 10 GB SSD used for MCP recording cache location.At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. | SSD is recommended for maximum performance. |
| Guest OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| VM Profile 3 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 4 | 2x X5675@3.06GHz, 32 GB RAM |
| CPU | 3 x vCPU | |
| Memory | 6 GB | 4 GB is minimum. |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 10 GB SSD used for MCP recording cache location. At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. | SSD is recommended for maximum performance. |
| Guest OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| VM Profile 4 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 4 | 2x X5675@3.06GHz , 32 GB RAM |
| CPU | 2 x vCPU | |
| Memory | 5 GB | 4 GB is minimum. |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | 10 GB SSD used for MCP recording cache location. At least 36 GB 15k rpm SAS HDD disk storage used for all other operations. | SSD is recommended for maximum performance. |
| Guest OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| VM Profile 5 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 5 | 2x X5675@3.06GHz, 32 GB RAM |
| CPU | 2 x vCPU | |
| Memory | 5 GB | 4 GB is minimum. |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | At least 36 GB 15k rpm SAS HDD disk storage. | |
| Guest OS | Windows Server 2008 R2 x64 Enterprise Edition SP1 |
| VM Profile 6 | Specifications & Recommendations | Comment |
|---|---|---|
| Host Hardware | Hardware Profile 7 | 2x Intel® Xenon® CPU E5-2683 v4@2.10GHz |
| CPU | 2 x vCPU | |
| Memory | 4 GB RAM | 4 GB is minimum. |
| Network | GigaBit Ethernet | 100MBit supported |
| Storage | At least 36 GB 10k rpm SAS HDD disk storage. | |
| Guest OS | Microsoft Windows Server 2016 or Red Hat Enterprise Linux 7.0 |
This page was last edited on September 3, 2019, at 07:07.
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