This version of the Deployment Guide applies to Genesys Voice Platform that is part of 9.0, starting with version 8.5. For version 8.1 of Genesys Voice Platform, see the Genesys Voice Platform home page.
Genesys Voice Platform (GVP) is a software suite that constitutes a robust, carrier-grade voice processing platform. GVP unifies voice and web technologies to provide a complete solution for customer self-service or assisted service.
As part of the Voice Platform Solution (VPS), GVP is fully integrated with the Genesys Management Framework. GVP uses Genesys Administrator, the standard Genesys configuration and management graphical user interface (GUI), to configure, tune, activate, and manage GVP components and GVP voice and call-control applications. GVP interacts with other Genesys
components and can be deployed in conjunction with other solutions, such as Enterprise Routing Solution (ERS), Network Routing Solution (NRS), and Network-based Contact Solution (NbCS).