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GVP Call Flows

This topic describes some sample basic Genesys Voice Platform (GVP) call flows.

Basic Inbound-Call Flow

The figure below illustrates how GVP handles a typical inbound call:
Figure 42: Typical Inbound-Call Flow

[+] Basic Inbound-Call Flow Description

Basic Outbound-Call Flow

The figure below illustrates how GVP handles a typical outbound call (without CPD).
Figure 43: Typical Outbound-Call Flow

[+] Basic Outbound-Call Flow Description

Basic CTI Call Flow (Inbound)

The figure below illustrates how GVP handles an inbound call through IVR server while using the CTI Connector.
Figure 44: Inbound-Call Flow Through the CTI Connector

[+] Basic CTI Call Flow (Inbound) Description

Basic CTI Connector/ICM Call Flows (Inbound)

The call flows in this section illustrate how the CTI Connector and Cisco Intelligent Contact Management (ICM) framework handle call setup through ICM's Service Control Interface (SCI) and Call Routing Interface (CRI) for an inbound call.

Cisco ICM Type 8 Deployment Call Flow

This section describes how GVP handles Cisco ICM Type 8 deployment calls, and does not include a diagram:

[+] Cisco ICM Type 8 Deployment Call Flow Description

SCI Transfer Call Flow

The figure below depicts a basic inbound call transfer through ICM s SCI interface.
Figure 45: Inbound Call Transfer Through ICM s Service Control Interface

[+] SCI Transfer Call Flow Description

Inbound Call Using CRI

The figure below depicts a basic inbound call transfer through ICM s CRI interface.
Figure 46: Inbound Call Transfer Through ICM s Call Routing Interface

[+] Inbound Call Using CRI Description

Basic PSTN Call Flow (Inbound)

The figure below illustrates how GVP handles a typical inbound call from the PSTN network.
Figure 47: Inbound-Call Flow Through PSTN Connector

[+] Basic PSTN Call Flow (Inbound) Description

Basic PSTN Call Flows (Outbound)

This section describes two basic outbound PSTN call flows.

Initiated by the Supplementary Services Gateway

The figure below illustrates how GVP handles a typical outbound call initiated by the Supplementary Services Gateway to the PSTN network:
Figure 48: Outbound-Call Flow Initiated by the Supplementary Service Gateway

[+] Initiated by the Supplementary Services Gateway Description

Resulting From an Inbound Call Transfer

The figure below describes how GVP handles a typical outbound call to the PSTN network resulting from the transfer of an inbound call:
Figure 49: Outbound Call Flow Resulting From Inbound Transfer

[+] Resulting From an Inbound Call Transfer Description

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This page was last modified on 11 July 2018, at 01:47.