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This section describes the results of testing Skype for Business release 8.5.000.87, and serves as a guideline when optimizing capacity, sizing, and resource usage. Before deploying in a production environment, you must test Skype for Business in a test environment under a production load to ensure its performance meets your expectations and that it is sized properly.
This figure depicts the architecture of the single data center Skype for Business (Microsoft) solution, and the call flow between it and the Genesys environment.
The Microsoft enterprise deployment includes:
T-Server for Skype for Business:
UCMA Connector:
See system requirements and recommendations for more information.
Tests were performed on the following environment:
Genesys recommends reserving at least 2 Front End servers for HA needs.
At peak load, 1200 simultaneous calls in all scenarios were sent through the environment, and 2000 simulation agents were logged-in and engaged in the calls during the testing.
The calls-per-second rate sustained by the solution is not directly dependent on the number of deployed components or CPUs. Each new call created at the T-Server requires that you allocate resources for such activities as conference scheduling. The number of conferences created at the same time can be limited; for more information, see the Microsoft limitation. Therefore, it is not possible to achieve higher call rates, even taking into account CPU availability and load sharing among multiple components.
In general, a single instance of the T-Server with a pool of Connectors can support the following:
Note that consultation calls, transfers, and conferences increase the load.