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no-answer-timeout

Section: TServer
Default Value: 0
Valid Values: Integer range 0-600
Changes Take Effect: Immediately


Specifies the time interval, in seconds, that T-Server waits for a call ringing on a destination device to be answered. When the timeout expires, T-Server cancels dialing out and reports EventError with the error code TERR_DN_NO_ANSWER. A ringing party is removed/released from the routing destination and the call can be routed again. When set to 0, the No-Answer Supervision feature is disabled.

no-answer-timeout

Section: TServer
Default Value: 0
Valid Values: Integer range 0-600
Changes Take Effect: Immediately


Specifies the time interval, in seconds, that T-Server waits for a call ringing on a destination device to be answered. When the timeout expires, T-Server cancels dialing out and reports EventError with the error code TERR_DN_NO_ANSWER. A ringing party is removed/released from the routing destination and the call can be routed again. When set to 0, the No-Answer Supervision feature is disabled.

no-answer-action

Section: TServer
Default Value: none
Valid Values: none, notready, logout
Changes Take Effect: Immediately


Specifies T-Server's default action if a logged-in agent fails to answer a business call within the time defined in the extension NO_ANSWER_TIMEOUT of RequestRouteCall. See also the NO_ANSWER_ACTION extension for more information about how this option is used.

Note: A value set for the no-answer-action option on the Annex tab of an Agent Login object in the Configuration Layer takes precedence over the value set here.

No-Answer Supervision

The No-Answer Supervision feature controls how to manage agent when call is not answered on a device. If an agent fails to answer a call within a specified timeout, you can configure T-Server to either log out the agent or set the agent to NotReady to prevent further calls from a failure.

The no-answer-action option defines the action if a logged-in agent fails to answer a call within the defined timeout. The option can be set in the Configuration Layer in the following places in order of precedence (highest to lowest):

  1. The [TServer] section of the Agent Login object
  2. The [TServer] section of the Extension DN object
  3. The [TServer] section of the T-Server Application object

The option no-answer-timeout defines the timeout (in seconds) that T-Server waits for a call ringing on a destination device to be answered. When the timeout expires, T-Server cancels dialing out and reports EventError with the error code TERR_DN_NO_ANSWER. A ringing party is removed/released from the routing destination and the call can be routed again.

The option no-answer-timeout is configured in the [TServer] section of the T-Server Application object.

The no-answer-action and no-answer-timeout option values could be overridden by the extension key NO_ANSWER_ACTION and NO_ANSWER_TIMEOUT, respectively, in the TRouteCall request. This method allows the no-answer behavior to be determined in a routing strategy.

Keep in mind that T-Server ignores a value of 0 (zero) for the NO_ANSWER_TIMEOUT extension key. You cannot turn off the functionality by the request, although you can specify a long timeout to minimize its effect.

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This page was last modified on 4 April 2018, at 15:50.