Jump to: navigation, search

IM Treatments

The following treatment types can be applied for IM calls (MediaType=5) on a Routing Point:

  • TreatmentCollectDigits (6)
  • TreatmentPlayAnnouncement (7)
  • TreatmentPlayAnnouncementAndDigits (7)

AttributeTreatmentParams for treatments with types TreatmentPlayAnnouncement and TreatmentPlayAnnouncementAndDigits must contain the following values:

'PROMPT' (list) =
	'1' (list) =
		'TEXT'(string) = 'Here is treatment text'(string)
...
	'NN' (list) =
		'TEXT'(string) = 'Here is treatment text'(string)

AttributeTreatmentParams for treatments with types TreatmentCollectDigits and TreatmentPlayAnnouncementAndDigits could contain the following value:

'TOTAL_TIMEOUT'(string) = timeout (integer)

If the TOTAL_TIMEOUT parameter is set to 15, T-Server waits for a customer's input for 15 secs, and then a treatment will be finished with EventTreatmentEnd.

If TOTAL_TIMEOUT is not included, T-Server waits for a customer's input indefinitely.

For example, a treatment with AttributeTreatmentType = TreatmentPlayAnnouncementAndDigits(7) and following AttributeTreatmentParams:

'PROMPT' (list) =
'1' (list) =
		'TEXT' = 'What kind of help do you need?'
        '2' (list) =
		'TEXT' = 'We could show your account information or connect to Operator'
	'3' (list) =
		'TEXT' = 'What do you prefer?'
'TOTAL_TIMEOUT' = 15

will result in these messages in a customer's IM window:

  • What kind of help do you need?
  • We could show your account information or connect to Operator
  • What do you prefer?

T-Server waits 15 secs for the customer's response.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 4 April 2018, at 15:50.