Default Value: false
Valid Values: false, true
Changes Take Effect: Immediately
Governs whether the target agent of a routed IM call receives a transcript of the message exchange between the customer and IM treatments prior to the agent’s connection.
- If set to true, a transcript of the message exchange between the customer and IM treatments is passed to the targeted agent after the call is established.
- If set to false, the agent does not receive the initial interaction between the customer and treatments.
Note: This option can be overridden by the extension key pass-transcript-to-agent set in TRouteCall.
Additionally, the Extensions described in the following table are also supported.
|Call-related Requests and Events|
|Enables to identify different media calls as members of the same Skype conversation.
The Conversation-ID could be changed during the duration of the call—for example, as a result of call merge.
|Cookie||String||TMakeCall||For internal usage.|
|chat||String||TMakeCall||Specifies media for a call. Valid values are true and false.|
|pass-transcript-to-agent||String||TRouteCall||Governs whether the target agent of a routed IM call receives a transcript of the message exchange between the customer and IM treatments prior to the agent’s connection.
Note: If set, it overrides the pass-transcript-to-agent Application-level configuration option.
|USER_ANN_ID||String||EventTreatmentEnd||Specifies the message identifier, an integer, recorded by the user specified with USER_ID.|
|cause||String||EventDNOutOfService||Introduced in 8.5.001.14. Specifies the cause of DN unavailability in text form, for troubleshooting purposes, when T-Server unregisters a device on the Connector, and consequently on Skype for Business Server, when a DN is deleted or disabled in the Configuration Layer.|
|DN-related Requests and Events|
|Introduced in 8.5.001.44. Indicates the type of presence that the Connector currently monitors for the DN device. The following values are supported:
|Specifies whether T-Server applies the automatic wrap-up timer when an agent sends the TAgentNotReady request
while in idle state.
|LegalGuardTime||Integer||TAgentLogout||Specifies a legal-guard time (in seconds) for agents to postpone the transition to the Ready state after a business call or after timed ACW.|
|LogoutOnDisconnect||Boolean||TRegisterAddress||Specifies how the EventLogout message is distributed. If it is true, the EventLogout message is distributed as soon as the client that requested the login disconnects from T-Server or unregisters the DN in question. The EventLogout message is distributed when T-Server distributes EventOutOfService.|
|Presence-profile||String||TAgentLogin||Specifies the profile name that is assigned for the DN during a particular agent session.|
|LegalGuardTime||Integer||TAgentLogout||Specifies a legal-guard time (in seconds) for agents to postpone the transition
to the Ready state after a business call or after timed ACW.
|Specifies the monitoring mode as follows:
If MonitorMode is set to coach in the TSetMuteOff or TSetMuteOn request, the monitoring mode is changed to whisper coaching for the current supervision session. Note: TSetMuteOn and TSetMuteOff support only the coach value.
|Specifies the required intrusion/observation scope. Values:
|AssistMode||String||TSingleStep-Conference||Specifies the required assistance mode. Values:
|NO_ANSWER_TIMEOUT||Integer||TRouteCall||If set, the value of this key overrides any value set in the no-answer-timeout configuration option for the current call.|