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Managing T-Server and UCMA Connectors
For this deployment, you must complete a number of configuration steps: some on Microsoft Skype for Business Server and some in the Genesys environment.
Genesys recommends the following deployment sequence:
- Review Prerequisites that include system requirements and licensing.
- Provision for UCMA Connectors. (Microsoft)
- Configure and install UCMA Connector(s). (Genesys)
- Configure required telephony objects, including Switch objects and corresponding DN objects. (Genesys)
- Configure Skype for Business application endpoints for Routing Points, External Routing Points, and conference services. (Microsoft)
- Create a pool of ready conference resources that UCMS Connector will create at startup time. These resources guarantee that there are conference resources available for call handling. (Genesys)
- Configure Skype for Business user endpoints. (Microsoft)
- Configure and install T-Server for Skype for Business. (Genesys)
- Configure and install SIP Server. Set up the multi-site (ISCC) connection to T-Server for Skype for Business. See the
Framework 8.1 SIP Server Deployment Guide for details. (Genesys)
- On the Connections tab of the SIP Server Application object, add an ISCC connection to T-Server.
- Create a new PSTN Gateway using the Microsoft Skype for Business Topology Builder. Configure a trunk to provide connectivity with SIP Server. See details in Microsoft documentation:
- Define External Access policies, voice routes, and PSTN usage to be used for remote treatments. See details in Microsoft documentation:
- Configure and install Genesys Media Server. (Genesys)
- When integrated with SIP Server, the Genesys Media Server provides Real-Time Protocol (RTP) streaming for a variety of media services—treatments, conferences, call recording, and so on—using the Media Server Markup Language (MSML). See the Genesys Media Server Deployment Guide for details.
- Deploy Workspace Desktop Edition for each agent. (Genesys)
- Deploy Workspace Plugin for Skype for Business for each agent. (Genesys)
- Implement performance enhancements.