Enabling call recording on the agent side

Starting with version 8.1.103.26, SIP Server can enable call recording on the agent side in SIP Cluster deployments.

To enable this feature:

1. Configure the record option to true in the Person object associated with the agent.
2. Configure the request-person-options option to true in the VoIP Service DN containing the service-type option set to sip-cluster-nodes.

In standalone mode, Agent Login objects are used to configure agent-based recording (record=true). In SIP Cluster deployments, Agent Login objects are not used.

Configuration Options

record

Setting: Annex tab, TServer section, in the Person object associated with the agent
Default Value: false
Valid Values: true, false
Changes Take Effect: When the next call is established on the DN

When set to true and when a call is established on the DN on which this person has logged in, recording starts. SIP Feature Server reads this option and adds the option setting to the XS Dialplan Response. SIP Server reads the Dialplan Response and processes the call recording.

request-person-options

Setting: Annex tab, TServer section, in the VoIP Service DN containing the service-type option set to sip-cluster-nodes
Default Value: true
Valid Values: true, false
Changes Take Effect: When the next call is established

When set to true, SIP Server adds the request-person-options tag to the XS Dialplan Requests that are sent to SIP Feature Server.