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New in This Release

Changes Introduced in Release 8.5.0

  • Stat Server supports multiple Interaction Servers that handle the same Tenant.
  • Stat Server supports the EventHint panic signal from Interaction Server. Refer to the eServices Reference Manual for more information about this feature.
  • Stat Server supports Interaction Server Proxy.
  • Stat Server supports direct connection to the database.
  • Stat Server features a more robust DND model implementation for voice.
  • Stat Server processes network messages (client and server) in a separate thread.
  • Stat Server supports a higher number of concurrent client connections (on most platforms).
  • Stat Server no longer supports Genesys suite-wide deployment wizards. All deployment wizards migrate to Genesys Administrator Extension (GAX):
    • Resource Capacity Editor of GAX covers all the functionality that was covered by the Resource Capacity Wizard.

Changes Introduced in Release 8.1.2

  • Stat Server supports Java Development Kit (JDK) version 1.7.
  • Stat Server no longer supports the Package API.
  • Stat Server supports a restricted release of SIP Cluster. Information about Stat Server functionality that pertains specifically to SIP Cluster environment is provided in this document; however, this functionality is not applicable to Stat Server deployed in a regular environment. For information on Genesys SIP Cluster technology, contact your Genesys representative.
  • Ability for multiple intercommunicated Stat Server instances to operate in restricted cluster mode to handle the interactions that are distributed by the SIP Cluster solution.
  • Stat Server supports hunt groups. See CallAbandonedFromRinging and CallForwarded.
  • Stat Server in both its regular mode of operation and restricted cluster mode includes the following additional changes:
    • An improved Agent-Place model enables Stat Server to propagate DN-related activity to agents and places simultaneously, with agent and place maintaining total independence from each other. By contrast, in the former model, Stat Server maintained a strict Place-Agent association, where all DN activity was propagated to the agent through the place.
    • The resource capacity model no longer enforces an agent-place association.

Changes Introduced in Release 8.1.0

  • To better define statistics that are based on the time an agent spent in a particular reason code, this release provides the ReasonStartOverridesStatusStart stat type option.
  • Stat Server 8.1 introduces the ExpectedWaitTime2 statistical category for use in statistics to provide estimates of wait-time in virtual queues where agent capacity to handle multiple, simultaneous nonvoice interactions is prevalent.
This page was last modified on October 29, 2014, at 12:03.

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