Creating Stat Type Definitions
Stat Type Formats
You define statistical types as sections on the Options tab (in Genesys Administrator) or on the Application Options (in Genesys Administrator Extension) within the Stat Server Application object. The name of the stat type is the name you assign to the section. Configure core stat types using the following format:
[NameOfCoreStatType] Objects = One or more objects separated by commas Category = One and only one statistical category Subject = One and only one subject MainMask = * and/or one or more actions separated by commas and optionally preceded by ~ (for NOT) RelMask = [optional, applicable if a MainMask is specified] * and/or one or more actions separated by commas and optionally preceded by ~ (for NOT) MediaType = media type UseSourceTimeStamps = yes or no ReasonStartOverridesStatusStart = yes or no Description = [optional] free-form text Formula = DCID, <expression>, mandatory for CustomValue family of statistical categories. <business attribute name> = <business attribute value>
And Java stat types follow this format:
[NameOfJavaStatType] Objects = One or more objects separated by commas Category = One and only one statistical category Subject = One and only one subject JavaSubCategory = relative path (with respect to the value of java-extensions-dir Stat Server configuration option) to the .jar file of the loaded Stat Server Java Extension (SSJE) and name of the statistical type within that Extension in the format <relative path>:<statistical type name>. AggregationType = [optional] One and only one aggregation type, applicable only if a SSJE is loaded. Currently used only by Data Sourcer clients. MediaType = media type Description = [optional] free-form text Formula = <expression>, mandatory for CustomValue family statistical categories. <business attribute name> = <business attribute value>
For more detailed descriptions of these configuration options, see the Statistical Type Sections.
The following examples illustrate the configuration of three sample stat type definitions as they appear in the configuration layer.
Example 1: Sample Stat Type Definition for Total Duration of Status for CallOutbound Actions
TotalOutboundStatusTime measures the total duration that agents, places, group of agents, or groups of places are in a CallOutbound state.
Full Definition [TotalOutboundStatusTime] Objects = Agent,Place,GroupAgents,GroupPlaces Category = TotalTime MainMask = CallOutbound Subject = AgentStatus
Example 2: Sample Stat Type Definition for the Processing Time of Interactions
Strategy_Email_ProcessingTime measures the total processing time of e-mail interactions in a simple routing strategy. (Stat Server uses the RoutingStrategy object type to monitor Script objects in Configuration Server having Simple Routing type.)
Full Definition [Strategy_Email_ProcessingTime] AggregationType=Total Category=JavaCategory JavaSubCategory= eserviceinteractionstat.jar: strategy-total processing time MediaType=email Objects=RoutingStrategy
Example 3: Sample Stat Type Definition for a Switch Object
Total_Number_of_Errors measures the total number of hardware errors that occurred at a switch. This statistic is only meaningful for Network T-Server applications.
Full Definition [Total_Number_of_Errors] Category=TotalNumberErrors Objects=Switch MainMask=NotMonitored Subject=DNStatus