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Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/28/16 Hot Fix X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM Builder now keeps Activity Sets within the minimum duration when building schedules. Previously, WFM Builder sometimes split Activity Sets into shorter intervals when Task Sequences were present on a particular Site, but all agents being scheduled from that Site could not work on Task Sequences because their Contracts did not have appropriate Shifts. (WFM-25677)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 28, 2016, at 22:46.
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