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8.5.003.23

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/28/16 Hot Fix X

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Builder now keeps Activity Sets within the minimum duration when building schedules. Previously, WFM Builder sometimes split Activity Sets into shorter intervals when Task Sequences were present on a particular Site, but all agents being scheduled from that Site could not work on Task Sequences because their Contracts did not have appropriate Shifts. (WFM-25677)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.23.

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This page was last modified on April 28, 2016, at 14:46.