Table AGT_SDR_SURVEY_HOUR

Description

Introduced: 8.5.0

In partitioned databases, this table is not partitioned.

This table contains a record of survey data. The same columns and column descriptions apply to other AGT_SDR_SURVEY_* tables.

Tip

This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.

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Column List

Legend

Column	Data Type	M	F	DV
DATE_TIME_KEY	int		X	-1
GROUP_COMBINATION_KEY	int		X	-1
RESOURCE_KEY	int		X	-1
SDR_APPLICATION_KEY	int		X	-1
OFFERED	int
ACCEPTED	int
ANSWERED	int
NO_INPUT_ERROR	int
NO_MATCH_ERROR	int
AGR_SET_KEY	int	X	X

DATE_TIME_KEY

The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval at which the caller's participation in the interaction began.

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GROUP_COMBINATION_KEY

The surrogate key that is used to join records in this aggregate table to the RESOURCE_GROUP_COMBINATION dimension table to identify a specific combination of queue groups of which the queue was a member when the interaction entered the queue.

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